Even though it indicates I am connected to the home network, I cannot access any web page. I've troubleshooted every possible way, but no success. Your suggestion(s) would be appreciated. Thank you.
INTERNET ACCESS
Started by
tpumphrey
, Aug 18 2012 10:43 AM
#1
Posted 18 August 2012 - 10:43 AM
tpumphrey
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- Member
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New Member
Even though it indicates I am connected to the home network, I cannot access any web page. I've troubleshooted every possible way, but no success. Your suggestion(s) would be appreciated. Thank you.
#2
Posted 18 August 2012 - 11:16 AM
RKinner
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- Expert
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- 24,713 posts
Malware Expert
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Type with an Enter after each line:
(I use two spaces in the code boxes so you can see where one space goes.)
This should look like:
IF that works then try
ping google.com
which should have similar results with different numbers.
If that works then:
tracert -d 8.8.8.8
Which should look like this:
Your numbers will be different but it should finish with 8.8.8.8 on the last line. If you get a bunch of * and it goes to 30 steps before stopping then it failed.
If the above worked then open IE and type in 74.125.129.102 and hit Enter. Do you get to google?
If not:
In IE, Files, uncheck Work Offline. Restart IE and test. If still no good:
In IE, Tools, Internet Options, Connections, LAN Settings, then uncheck all boxes and OK. Close IE and restart IE.
Retry. Still no good?
In IE, Tools, Internet Options, Security. Reset All Zone to Default Level, click on Restricted Sites then Sites and Remove any in the list. Now go to Advanced and at the bottom is a RESET button. Hit it then OK and restart.
If nothing else works then right click on Computer and select Manage (Continue) then Device Manager. In the right Pane click on the arrow in front of Network Adapters then right click on each network adapter and Uninstall. Reboot. It should find them again and reinstall them.
Ron
(I use two spaces in the code boxes so you can see where one space goes.)
[code]net start dhcp[/code]
We want it to say that the service is already started. If it is started then try:
[code]net start bfe[/code]
Which should also already be started.
If that is OK then:
[code]nslookup att.com[/code]
This should give something like this:
[quote]
Server: google-public-dns-a.google.com
Address: 8.8.8.8
Non-authoritative answer:
Name: att.com
Addresses: 2001:1890:1c00:3113::f:3005
2001:1890:1c00:5112::f:1008
144.160.155.43
144.160.36.42[/quote]
The first two lines will depend on your DNS. The actual numbers may also vary but should be similar.
If that looks right then:
[code]ping 8.8.8.8This should look like:
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=85ms TTL=49
Reply from 8.8.8.8: bytes=32 time=87ms TTL=49
Reply from 8.8.8.8: bytes=32 time=86ms TTL=49
Reply from 8.8.8.8: bytes=32 time=85ms TTL=49
Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 87ms, Average = 85ms
IF that works then try
ping google.com
which should have similar results with different numbers.
If that works then:
tracert -d 8.8.8.8
Which should look like this:
Tracing route to 8.8.8.8 over a maximum of 30 hops
1 2 ms 1 ms 1 ms 192.168.11.1
2 15 ms 16 ms 16 ms 98.125.184.1
3 15 ms 16 ms 16 ms 173.248.67.157
4 65 ms 15 ms 14 ms 206.51.69.141
5 55 ms 53 ms 53 ms 206.51.71.70
6 15 ms 15 ms 13 ms 209.85.249.32
7 17 ms 19 ms 15 ms 66.249.94.199
8 69 ms 68 ms 68 ms 216.239.46.158
9 68 ms 69 ms 67 ms 216.239.46.55
10 87 ms 86 ms 87 ms 209.85.255.222
11 125 ms 85 ms 85 ms 216.239.46.63
12 * * * Request timed out.
13 85 ms 85 ms 87 ms 8.8.8.8
Your numbers will be different but it should finish with 8.8.8.8 on the last line. If you get a bunch of * and it goes to 30 steps before stopping then it failed.
If the above worked then open IE and type in 74.125.129.102 and hit Enter. Do you get to google?
If not:
In IE, Files, uncheck Work Offline. Restart IE and test. If still no good:
In IE, Tools, Internet Options, Connections, LAN Settings, then uncheck all boxes and OK. Close IE and restart IE.
Retry. Still no good?
In IE, Tools, Internet Options, Security. Reset All Zone to Default Level, click on Restricted Sites then Sites and Remove any in the list. Now go to Advanced and at the bottom is a RESET button. Hit it then OK and restart.
If nothing else works then right click on Computer and select Manage (Continue) then Device Manager. In the right Pane click on the arrow in front of Network Adapters then right click on each network adapter and Uninstall. Reboot. It should find them again and reinstall them.
Ron
#3
Posted 18 August 2012 - 11:29 AM
SupeR GeekiN CognitO
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- Member
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- 137 posts
Member
Hello tpumphrey. I am SGC.
Welcome to geekstogo.
We are going to need some more information in order to assist you
with this issue.
What exactly have you tried so far?I've troubleshooted every possible way, but no success.
So I assume you have either a NAT router or Gateway connected to a cable/DSL line.I am connected to the home network
Are you connecting through ethernet(wired) or WiFi?
Make/model of router? Firmware ever been upgraded?
Edit: Looks like I was too slow. Gotta love that. 
SGC
Edited by SupeR GeekiN CognitO, 18 August 2012 - 11:32 AM.
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