[rei158]

Hey, I have a problem on my sisters laptop. The thing is whenever I access files on C drive like just browse them, a popup saying "Windows Explorer has stopped working" comes up and it restarts. And that happens everytime I do that.. I have tried searching similar problems on google and even tried sfc scannnow command on cmd. I don't know what to do anymore The problem has been for about a month now.. and system restres didn't solve it too.

It's a ASUS X53U. Win7 64-bit.

Thanks =)

Edited by rei158, 19 August 2012 - 06:12 AM.

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Tutorial for running chkdsk in Vista\Win 7 located HERE.

[rshaffer61]

Tutorial for running chkdsk in Vista\Win 7 located HERE.

[happyrock]

if chkdsk doesn't fix your problem and since you have already run sfc /scannow
try running sfc /scannow a few more times...sometimes running sfc several times will correct the problem...
nojoy
if your still having issues then do a Win7′s no-reformat, nondestructive reinstall...
good guide here...

[rei158]

sfc/ scannow didn't work and I don't have the original cd either cause os was installed already when it was bought... and my friends don't have it too..

[rshaffer61]

have you run the chkdsk yet and if so was anything found?

[rei158]

Ran it, it didn't seem to find anything.

[happyrock]

what do you mean by sfc/ scannow didn't work
did you get a error


we need to see the CHKDSK Log
Go to Start and type in eventvwr.msc...press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry
(wininit for Win7)
(winlogon for XP).

Copy/paste the results into your next post.

[rei158]

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
252416 file records processed. File verification completed.
337 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
316278 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
252416 file SDs/SIDs processed. Cleaning up 685 unused index entries from index $SII of file 0x9.
Cleaning up 685 unused index entries from index $SDH of file 0x9.
Cleaning up 685 unused security descriptors.
Security descriptor verification completed.
31932 data files processed. CHKDSK is verifying Usn Journal...
36367480 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
252400 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
31564096 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

210006015 KB total disk space.
83246860 KB in 144424 files.
141292 KB in 31933 indexes.
0 KB in bad sectors.
361475 KB in use by the system.
65536 KB occupied by the log file.
126256388 KB available on disk.

4096 bytes in each allocation unit.
52501503 total allocation units on disk.
31564097 allocation units available on disk.

Internal Info:
00 da 03 00 ef b0 02 00 73 86 04 00 00 00 00 00 ........s.......
98 18 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.


About the sfc /scannow it told it found some errors which it couldn't fix.

Edited by rei158, 19 August 2012 - 10:45 AM.

[happyrock]

what do you mean by sfc/ scannow didn't work
did you get a error

[rei158]

Edited the prev post it told that it found errors which it couldn't fix

[happyrock]

Edited the prev post it told that it found errors which it couldn't fix

why would you do that...

try running it again and this time post a unedited report...

[rshaffer61]

It looks like chkdsk will need to be reran also there Happyrock once SFC is done.

[rei158]

Edited the prev post it told that it found errors which it couldn't fix

why would you do that...

try running it again and this time post a unedited report...

By editing I mean I added a part to the end mentioning about the sfc scannow which said that it found errors which it couldn't fix. I didn't edit chkdsk report ...

[happyrock]

run sfc /scanow two more times and report on what it says the last time

[rei158]

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log