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windows 7 logon problem

Started by rigs , Aug 26 2012 01:05 PM

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#1
rigs

Posted 26 August 2012 - 01:05 PM

Member

Member
331 posts

yesterday, my brother try to logon to his dell laptop but after typing his password. He got the following message "the user profile srvice failed to logon. the user profile cannot be loaded" and the system shuts off. what could the problem be and can it be fixed without a tecthnician. any tips or suggestions are appreciated............

thank you

#2
narenxp

Posted 26 August 2012 - 09:18 PM

Member

Member
72 posts

Press F8 on bootup

Select SAFEMODE

You should be able to login.Follow these instructions

http://support.microsoft.com/kb/947215

Make sure to export the registry key before editing it.

good luck

Edited by narenxp, 26 August 2012 - 09:18 PM.