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windows 7 logon problem

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yesterday, my brother try to logon to his dell laptop but after typing his password. He got the following message "the user profile srvice failed to logon. the user profile cannot be loaded" and the system shuts off. what could the problem be and can it be fixed without a tecthnician. any tips or suggestions are appreciated............

thank you
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Press F8 on bootup


You should be able to login.Follow these instructions


Make sure to export the registry key before editing it.

good luck

Edited by narenxp, 26 August 2012 - 09:18 PM.

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