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Blue Screen "Memory Management"


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#1
Hardwarenewbie

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Okay, around Novermber last year I started getting BSODs while using Firefox (after a recent update). At this point I had been using the computer with very few problems since July 2010. After asking for help on another forum, I still couldn't fix it. In the end I just stopped using Firefox and everything was back to normal until 3 days ago when it crashed again. The first crash was some "Unexpected Kernel Mode Crash", but the one I had just about 20 minutes ago was "Memory Management" which was the cause of the 10 or so crashes I had last year. It seems to suggest that ntkrnlpa.exe is the culprit, but I know that's not the case. The only thing I've done recently was upgrade my anti-virus (Kaspersky) to the 2013 version.

==================================================
Dump File : 091312-16894-01.dmp
Crash Time : 9/13/2012 5:57:21 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00005002
Parameter 2 : 0xc0802000
Parameter 3 : 0x0000441b
Parameter 4 : 0x15696ffe
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dcd10
Stack Address 1 : ntkrnlpa.exe+99a30
Stack Address 2 : ntkrnlpa.exe+a1944
Stack Address 3 : ntkrnlpa.exe+8ec7b
Computer Name :
Full Path : C:\Windows\Minidump\091312-16894-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 176,328
==================================================

I've been using Chrome recently, btw.

Edited by Hardwarenewbie, 13 September 2012 - 08:27 AM.

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#2
rockmilk

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:welcome:



Please upload your minidump files for review.
http://h30434.www3.h...les/td-p/253475




Please download MINITOOLBOX and save it to your desktop run it
http://download.blee...MiniToolBox.exe
Checkmark following boxes:


List content of Hosts
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.




Download Autoruns Unzip it to your desktop and then right click autoruns.exe run as admin After the scan is finished then click on File>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt in other words make sure it is a .txt file instead of .arn Post the text in your next reply.


http://technet.micro...s/bb963902.aspx
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#3
Hardwarenewbie

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Done.

Attached File  091312-16894-01.rar   24.02KB   172 downloads
Attached File  Result.txt   15.79KB   169 downloads
Attached File  AutoRuns.txt   58.87KB   138 downloads

I should also mention that I haven't had any problems since the last crash.
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#4
rockmilk

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Well there are a few things that can be done you could start by uninstalling.

Advanced SystemCare 4 (Version: 4.1.0) Useless
Java™ 6 Update 29 (Version: 6.0.290) Outdated
Java™ 7 Update 4 (Version: 7.0.40) Outdated
Yahoo! Search Protection Useless

Your hosts file is empty lets fix that.

Open an elevated command prompt then copy and paste the following one at a time hitting enter after each.

cd C:\windows\system32\drivers\etc

takeown /a /f hosts

cacls hosts /p everyone:f

Reply Y Then copy and paste the text below hitting enter after.

attrib -s -h -r hosts

Close the command prompt window.

Go here and run the fix it for the hosts file,as admin.
http://support.microsoft.com/kb/972034

After the fix it runs then reboot,the hosts file should be restored to original.

The blueScreen seems to have been related to.
Google chrome but we would need more than one dump file to be able to compare.

Open Autoruns and un-tick the items below.


+ "Google Update" "Google Installer" "Google Inc." "c:\users\user\appdata\local\google\update\googleupdate.exe"
+ "Advanced SystemCare" "ASCv4ExtMenu Module" "" "c:\program files\iobit\advanced systemcare 4\ascv4extmenu.dll"
+ "Advanced SystemCare" "ASCv4ExtMenu Module" "" "c:\program files\iobit\advanced systemcare 4\ascv4extmenu.dll"
+ "\Apple\AppleSoftwareUpdate" "Apple Software Update" "Apple Inc." "c:\program files\apple software update\softwareupdate.exe"
+ "\GoogleUpdateTaskMachineCore" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "\GoogleUpdateTaskMachineUA" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "\GoogleUpdateTaskUserS-1-5-21-2083933324-496701279-3474513432-1000Core" "Google Installer" "Google Inc." "c:\users\user\appdata\local\google\update\googleupdate.exe"
+ "\GoogleUpdateTaskUserS-1-5-21-2083933324-496701279-3474513432-1000UA" "Google Installer" "Google Inc." "c:\users\user\appdata\local\google\update\googleupdate.exe"
+ "\Microsoft\Windows\NetTrace\GatherNetworkInfo" "" "" "c:\windows\system32\gathernetworkinfo.vbs"
"HKLM\System\CurrentControlSet\Services" "" "" ""
+ "AdvancedSystemCareService" "Advanced SystemCare Service" "IObit" "c:\program files\iobit\advanced systemcare 4\ascservice.exe"
+ "Apple Mobile Device" "Provides the interface to Apple mobile devices." "Apple Inc." "c:\program files\common files\apple\mobile device support\applemobiledeviceservice.exe"

+ "Bonjour Service" "Enables hardware devices and software services to automatically configure themselves on the network and advertise their presence." "Apple Inc." "c:\program files\bonjour\mdnsresponder.exe"
+ "gupdate" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "gupdatem" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "SBSDWSCService" "" "" "File not found: C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe" Right Click and delte this one
+ "mdnsNSP" "Bonjour Namespace Provider" "Apple Inc." "c:\program files\bonjour\mdnsnsp.dll"
"HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors"

Reboot your machine.

Edited by rockmilk, 23 September 2012 - 11:59 AM.

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#5
Hardwarenewbie

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Okay, thanks a lot. I'll do the above and tell you how it goes.

Edit: I've done everything you said.Now I'll just have to wait and see if it crashes again.

Edited by Hardwarenewbie, 24 September 2012 - 09:03 AM.

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#6
rockmilk

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:thumbsup:
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#7
Hardwarenewbie

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Recently got a IRQL_NOT_LESS_OR_EQUAL blue screen while viewing videos using chrome.

Attached Files


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#8
rockmilk

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I recently dealt with the exact same issue uninstall chrome and re-install it.

You will want to keep your bookmarks I am sure this link will show you how.
http://support.googl...en&answer=96816

Go to the site below with chrome and see if you can reproduce the bluescreen.
http://peacekeeper.f....com/run.action
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#9
Hardwarenewbie

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Thanks. It seems that my browser was outdated anyway.

Not sure what I'm supposed to do with the second site, but it didn't crash when I ran the test (result is 2650).
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#10
rockmilk

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You need to update to service pack one.

This is the file you need.
http://download.micr...B976932-X86.exe


Sourced from here.
http://www.microsoft...ls.aspx?id=5842

Edited by rockmilk, 30 September 2012 - 12:16 PM.

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#11
Hardwarenewbie

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Okay, but I have a bad history with Windows Updates.

Do I need to do anything after updating?

Edited by Hardwarenewbie, 30 September 2012 - 12:19 PM.

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#12
rockmilk

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Thanks. It seems that my browser was outdated anyway.



:thumbsup:

Not sure what I'm supposed to do with the second site, but it didn't crash when I ran the test (result is 2650).


I was having you run that to stress chrome a bit it is what I used to make the other machine I mentioned bluescreen,yours did not so that is a good sign. :)
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#13
rockmilk

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Okay, but I have a bad history with Windows Updates.


Well I suggest that you just do the service pack at least. :)
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#14
rockmilk

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Do I need to do anything after updating?


As in?


Keep your temp files clean I suggest that you run CCleaner But watch out for anything extra like a toolbar that may come with it also do not ever run the registry cleaner function of it other than the registry cleaner of CCleaner it is a solid program it also gives you the ability to manage your start-up programs and you can also set it to run when your machine starts and you will not have to worry about cleaning your machines temp files again it is done automatically for you.
http://www.piriform.com/CCLEANER


Here is a couple of things that you can run on your machine to keep it running smooth.This forum does not allow me to give you instructions for there use in other words do not post the logs these programs are for your personal use.

I can tell you to run them updated once a month at least.
Ther is no need to update the eset scanner just disable it prior to running it.

http://www.eset.com/us/online-scanner/

http://www.superanti...ANTISPYWAREFREE
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#15
Hardwarenewbie

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Do I need to do anything after updating?


As in?


Just wanted to know if there was anything more to install or run.

I'll keep the rest in mind. Thanks a lot.

Hopefully, now it won't crash for a while at least.
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