[Keazu]

Hello,

This morning I was browsing online, and I had a fake FBI message warning pop up saying I need to pay $200 dollars to unlock my computer. Now, I've managed to perform a system restore in order to make the computer usable again, but I am still afraid of this happening again. I am running my computer on Windows 7, and I have run an AVG diagnostic, but knowing these types of viruses, I would like to know if there is anything I should do (outside of avoiding sketchy websites) to avoid this happening again, or to eliminate any traces of viruses that may still be on my computer.

Thanks in advance.

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Hi, Keazu! My nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out.

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.


Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
• Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
• These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
• Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
• Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
• You must reply within four days failure to reply will result in the topic being closed!
• Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.

Step 1.

• Download RogueKiller and save it on your desktop.
• Quit all programs
• Start RogueKiller.exe.
• Wait until Prescan has finished ...
• Click on Scan
• Note: If RogueKiller will not run please try it several times, if it still does not run rename it winlogon.com and try it several times.

• Wait for the end of the scan.
• The report has been created on the desktop.
• Click on the Delete button.

• The report has been created on the desktop.

• Next click on ShortcutsFix
  
  
• The report has been created on the desktop.

Please post:

All RKreport.txt text files located on your desktop.


Step 2.

Download aswMBR.exe ( 1.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan



On completion of the scan click save log, save it to your desktop and post in your next reply



If it does not run rename it iexplore.exe and try it again.


Step 3.

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select Scan All Users
• Select Lop Check and Purity Check
• Under the Custom Scan box paste this in
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  CREATERESTOREPOINT
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

Step 4.

Please post:

All RKreport.txt text files
aswMBR log
OTL.txt
Extras.txt[/b]

Give me an update on your computer's issues.

[CompCav]

Hi, Keazu! My nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out.

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.


Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
• Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
• These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
• Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
• Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
• You must reply within four days failure to reply will result in the topic being closed!
• Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.

Step 1.

• Download RogueKiller and save it on your desktop.
• Quit all programs
• Start RogueKiller.exe.
• Wait until Prescan has finished ...
• Click on Scan
• Note: If RogueKiller will not run please try it several times, if it still does not run rename it winlogon.com and try it several times.

• Wait for the end of the scan.
• The report has been created on the desktop.
• Click on the Delete button.

• The report has been created on the desktop.

• Next click on ShortcutsFix
  
  
• The report has been created on the desktop.

Please post:

All RKreport.txt text files located on your desktop.


Step 2.

Download aswMBR.exe ( 1.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan



On completion of the scan click save log, save it to your desktop and post in your next reply



If it does not run rename it iexplore.exe and try it again.


Step 3.

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select Scan All Users
• Select Lop Check and Purity Check
• Under the Custom Scan box paste this in
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  CREATERESTOREPOINT
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

Step 4.

Please post:

All RKreport.txt text files
aswMBR log
OTL.txt
Extras.txt[/b]

Give me an update on your computer's issues.

[Keazu]

I must be running on a 32-bit OS, because when I try and run it I get a message saying it is "not a valid Win32 application." Any tips?

[CompCav]

Skip that step and do the AswMBR and OTL scans. Then post the three reports generated.

[CompCav]

UPDATE:

The problem with RogueKiller is corrected so you can now do Step 1.

Regards,

CompCav

[CompCav]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.