Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Help getting the Blue screen of death


  • Please log in to reply

#1
TGladden86

TGladden86

    New Member

  • Member
  • Pip
  • 2 posts
Hey,

Name is Tim. I just got my laptop back from best buy because of the bsod and they said it was the hard drive so I got a new one and restored it from scrach and got home and get gave me a bsod and I ran the who crashed it and this is what it came up with. Please help.





System Information (local)
--------------------------------------------------------------------------------

computer name: OWNER-VAIO
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™ i5 CPU M 480 @ 2.67GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 3940651008 total
VM: 2147352576, free: 1952256000



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Wed 10/3/2012 11:07:56 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100312-37767-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF8800586D075)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Wed 10/3/2012 11:07:56 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: netw5s64.sys (NETw5s64+0x14075)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF8800586D075)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netw5s64.sys
product: Intel® Wireless WiFi Link Adapter
company: Intel Corporation
description: Intel® Wireless WiFi Link Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: netw5s64.sys (Intel® Wireless WiFi Link Driver, Intel Corporation).
Google query: netw5s64.sys Intel Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

netw5s64.sys (Intel® Wireless WiFi Link Driver, Intel Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
  • 0

Advertisements


#2
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,773 posts
:welcome:

Can you please tell us a little about your machine make and model?

netw5s64.sys (Intel® Wireless WiFi Link Driver, Intel Corporation)




Have you tried to update your wireless driver?


Please download MINITOOLBOX and save it to your desktop run it
http://download.blee...MiniToolBox.exe
Checkmark following boxes:


List content of Hosts
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.




Download Autoruns Unzip it to your desktop and then right click autoruns.exe run as admin After the scan is finished then click on File>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt in other words make sure it is a .txt file instead of .arn Post the text in your next reply.


http://technet.micro...s/bb963902.aspx


Please Also upload your mini-dump files for me in your next reply.
http://h30434.www3.h...on/td-p/1801963
  • 0

#3
TGladden86

TGladden86

    New Member

  • Topic Starter
  • Member
  • Pip
  • 2 posts
I updated the driver this needs to come down really. When I updated that driver it havent crashed yet(knock on wood). but thank you for your help
  • 0

#4
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,773 posts
If it does crash again the just follow through with my instructions.

Thanks for letting us know. :thumbsup:
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP