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No permission/Access system?


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#1
Kingers88

Kingers88

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Hi there, basically i lost an old password for hotmail, so i attempted to download a program called "cain and abel" by oxid. For some reason, the download never completed, so i google why. A suggestion was made that i save to desktop. unfortunately, what happened is the file was still only partially downloaded.

This is where i tried to delete the file and was told i don't have permission to do so. I am the admin and only user there. I have tried taking ownership and checking permissions, but this has not worked out. Exhausting all other "basic" options, i tried a method whereby i run cmd and typed:

"At 19.28 /interactive "cmd.exe"

This was supposed to open up a new command, but didn't do so. I have since discovered that this method does not work with Windows 7. I was told to download a SysTools file called psexec.exe, which also had no effect. After browsing the web for a while longer, a further approach was found - to enter computer management and edit users from there. unfortunately, my home version of windows 7 doesn't have this option.


Does anyone have any idea what i can do. I now have a dirty, ugly, immovable file on my desktop. Cheers all.

P.S. I have a Dell XPS 17 4gb RAM with windows 7. I also know nothing (very little) about computers. Thanks again
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#2
RKinner

RKinner

    Malware Expert

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Right click on the file you want to delete and select Properties. Then Security. Click on Admin. Look below. Does it have a check in the Allow Column for Full Control? If not: Click on Advanced. Then on the Owner tab. If the Current owner is not Admin then click on Admin in the Change Owner box below and OK. Once you are owner you should be able to give your self full control of the file and then delete it. If that doesn't work I have other possibilities.
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#3
Kingers88

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Hi, thanks for the reply. Both Oliver and admin have full control and it doesn't work when i try delete. Cheers
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#4
SleepyDude

SleepyDude

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  • Malware Removal
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Hi,

Did you reboot before trying to remove the file? If you do then try running Check Disk on the c: drive.

- open the Command Prompt as Administrator (Tutorial)
- type the command:
chkdsk /f /x C:
When it ask if you want to do a scan on next restart answer Yes
- restart the computer
- try to delete the file again
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#5
RKinner

RKinner

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Chkdsk is a possibility so try that.

If you still can't remove it after chkdsk tell me the full name of the file and we will try some other things.
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