[kittyk]

I reset the BIOS and put the USB in then I got the thing that said press any key, which I did.
It said NTLDR is missing-press any key to restart but every time a press a key it repeats NTLDR is missing.

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That should be on the Reatogo software, I have just checked and NTLDR.com is on mine in the i386 folder

[Essexboy]

That should be on the Reatogo software, I have just checked and NTLDR.com is on mine in the i386 folder

[kittyk]

There is still a strong chance that when I loaded up the flash drive, I made a mistake-maybe there is NOTHING on it!

[Essexboy]

Could you have a look at the USB (using windows explorer) and see if it looks like this

[attachment=61954:Capture.GIF]

[kittyk]

It doesn't look like that. I probably did it wrong again.
In Explorer when I put the USB in, on the screen is this

RWP (D:)
Reatogo
This disk or device contains more than one type of content.
What do you want windows to do?
Play using Windows media
Copy pictures to a folder on my computer
Etc etc

[Essexboy]

Could you select the explore option (open to view contents )

[kittyk]

I've tried a couple of times-I'm not that familiar with explorer as I use mozilla usually. I used 'open folder to view files' which comes up similar but different to yours.
Is there a diiferent way of viewing it?

Edited by kittyk, 16 December 2012 - 04:39 PM.

[Essexboy]

Which parts are missing .. You should have three folders and Autotun.inf and two reatogo files

[kittyk]

I'm pretty sure it's all there...

[Essexboy]

At this stage I feel the best option would be to remove the hard drive from the laptop and place it in a caddy.
Plug the caddy into another computer and copy all that you need
Replace the hard drive in the laptop and restore to factory defaults

[kittyk]

Can I do that myself?
Do you think that way I will be able to save my photos and film?

[Essexboy]

Yes it is fairly straight forward

There is a step by step guide on how to remove it, up to step 5 (and then replace) here
Having removed the hard drive then you need to insert it into a USB caddy
Average cost of the caddy will be under £6.00
There is an example here

Once the hard drive is in the caddy then plug it into another computers USB port and you will be able to access everything that is on the drive.
Copy everything that you need
Replace the drive in the laptop
Do a factory restore

Job done

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

[admin]

Topic reopened at starters request.

[kittyk]

Topic reopened at starters request.

Thank you!
Ok, after a few weeks of running around rescuing more animals than usual, let us continue if possible!
So, if I order that caddy now, will it be the right one to match my hard-drive? Are they universal?
Then, is it really difficult? You make it sound easy but we know how long the first attempt took :-) (My fault!)
I have the determination if not the skill!