[CompCav]

Step 1.

Download the enclosed file.
 fixlist.txt   27bytes   306 downloads
Save it in the USB drive.

Insert the USB drive into the ailing computer. Run FRST as you did before, except that this time around click on the Fix button.

The tool will make a log on the flashdrive (Fixlog.txt) please post it it your reply.

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Sorry for the delay. Somehow I missed your reply. See log below:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 23-11-2012
Ran by SYSTEM at 2012-11-27 18:41:09 Run:5
Running from E:\

==============================================

DEFAULT hive was successfully copied to System32\config\HiveBackup
DEFAULT hive was successfully restored from registry back up.
SAM hive was successfully copied to System32\config\HiveBackup
SAM hive was successfully restored from registry back up.
SECURITY hive was successfully copied to System32\config\HiveBackup
SECURITY hive was successfully restored from registry back up.
SOFTWARE hive was successfully copied to System32\config\HiveBackup
SOFTWARE hive was successfully restored from registry back up.
SYSTEM hive was successfully copied to System32\config\HiveBackup
SYSTEM hive was successfully restored from registry back up.

==== End of Fixlog ====

[mikison]

Sorry for the delay. Somehow I missed your reply. See log below:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 23-11-2012
Ran by SYSTEM at 2012-11-27 18:41:09 Run:5
Running from E:\

==============================================

DEFAULT hive was successfully copied to System32\config\HiveBackup
DEFAULT hive was successfully restored from registry back up.
SAM hive was successfully copied to System32\config\HiveBackup
SAM hive was successfully restored from registry back up.
SECURITY hive was successfully copied to System32\config\HiveBackup
SECURITY hive was successfully restored from registry back up.
SOFTWARE hive was successfully copied to System32\config\HiveBackup
SOFTWARE hive was successfully restored from registry back up.
SYSTEM hive was successfully copied to System32\config\HiveBackup
SYSTEM hive was successfully restored from registry back up.

==== End of Fixlog ====

[CompCav]

Try and boot it normal and see if it is better depending on that we may use a new plan.

[mikison]

okay, rebooted. Here is error message I get when complete. "itype.exe The original 383 could not be located in the dynamic link library iertutil.dll"

I can open some programs! Microsoft Outlook and Word now open but have a lot of vertical rectangles in place of the commands on toolbars. Documents themselves are readable and mail is readable. However, there is no text in the ribbons or navigation panes.

At least I can access something!

Ready for the next step...

[CompCav]

OK we are going to do a repair install so that you can keep your stuff where it is and if that does not work we will do a clean install:

First you will have some downloading to do onto your computer with internet.

Download the following two programs to your desktop :


1. WiNTBootIc
2. digital river win7 64bit ISO


Extract wintoboot to your desktop
Insert a USB drive of at least 4GB
Run Wintoboot



Drag and drop the Windows 7 ISO to the program in the space indicated
Tick the Format box and accept the warnings
Press Do It

You will see it progressing



It will let you know when it is done

[mikison]

Since I can't access internet on the "broken" computer, should I extract wintoboot onto a USB and also the digital river and then transfer to the main desktop?
When you say insert a USB of at least 4 GB, is it supposed to be blank? Sorry if the questions seem stupid, but I don't want to mess this up after so many hours.

[CompCav]

Since I can't access internet on the "broken" computer, should I extract wintoboot onto a USB and also the digital river and then transfer to the main desktop?

Yes!

When you say insert a USB of at least 4 GB, is it supposed to be blank?

It can be, but when you click the Quick format box it will be formatted as part of the process to make it bootable.

Sorry if the questions seem stupid, but I don't want to mess this up after so many hours.

I much rather you ask then have a problem because you did not ask

[mikison]

Okay it is writing content now. What do I do when it is finished?

[CompCav]

After making the bootable USB drive on your good computer, you will use it to do a repair install, which will keep your files and programs intact.


Make sure you have your Windows product key number it should be on a tag on the box for a desktop and on the bottom of a laptop normally.


There is a very nicely constructed tutorial on 7 forums


Read it all but the area for you to start is step 5 then go to step 7 and follow it through to step 20.

After step 20 let's confer on the next steps to make sure we get them correct.

[mikison]

Step 9 is telling me to check "go online for installation updates" but I have no internet access. Do I ignore this?

[CompCav]

Yes it will warn you but it just means when internet is restored by the repair install that you will have a few more updates to install.

[mikison]

Got to the compatibility phase. It asked me to abort the process and uninstall ATI and Itunes. After uninstalling, the dialog box said to restart computer, but it keeps automatically starting in safe mode. When I read the instructions for the repair install, it said not to do it in safe mode. I have tried restarting again but it opens in safe mode. What should I do?

[CompCav]

I will have to consult with some of our experts in this area, my expertise is primarily malware. I will get back to you when I know something.

Regards,

CompCav

[mikison]

Okay thanks. I went to msconfig and it was already in normal startup mode. I unchecked it and rechecked it and still no luck.

[CompCav]

Do you have the system CD and Recovery CD's mentioned here?