Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Everything is broken, help!


  • Please log in to reply

#1
RaveKitty

RaveKitty

    New Member

  • Member
  • Pip
  • 3 posts
Okay. So, I'm not the most intelligent person ever, but lets see if I can explain this.

Trying to fix my friend's computer. And usually I can fix it but I've come to a complete stop.

This -old- laptop is a Compaq Presario CQ57.
It originally had Windows 7.
It was having some issues so I decided to reinstall Windows 7 on it.
I set the computer so it automatically starts reading the installation disk.
Right now it's saying:
"Press any key to boot from CD or DVD.....
A disk read error occurred
Press Ctrl+Alt+Del to restart."

Obviously I've tried that several times, no success..
So I go back to the compaq screen, and push ESC to go to the Startup menu.
F9 for Boot Device Options, then, Internal CD/DVD ROM drive.
All good and dandy as it should.
"Windows is loading files..."
Blahblah.
Then it gets stuck on "Starting Windows"
And it does nothing.
What the f-ing f?
HELP?
  • 0

Advertisements


#2
RaveKitty

RaveKitty

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Now I got it to the "Setup is starting" window, but still nothing.
  • 0

#3
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,773 posts
:welcome:

Sounds like possibly the disk is scratched or a bit dirty can you confirm that it is clean and free of scratches?
  • 0

#4
RaveKitty

RaveKitty

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts

:welcome:

Sounds like possibly the disk is scratched or a bit dirty can you confirm that it is clean and free of scratches?


It's perfectly clean.

EDIT: I've even tried reburning on a new disk.
Nothing.

Edited by RaveKitty, 27 November 2012 - 05:01 PM.

  • 0

#5
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,773 posts
Can you read the product key on the laptop?
What version of win 7 exactly? Home Premium, ultimate?
64 bit 32 bit?
  • 0

#6
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,981 posts
Hi,

Like you said its an old laptop and the DVD drive can be damaged.
Another option will be to use a USB flash drive to transfer the windows 7 DVD files and install from there.
Installing Windows 7 From USB Drive 3 Steps Easy Process
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP