Will not boot, device drivers not found.
Posted 10 December 2012 - 08:37 AM
Posted 12 December 2012 - 09:37 AM
This sounds like a dead hard drive.
My sister's computer quit working and I was attempting to fix it. It is a Toshiba Satellite C655, INtel Pentium CPUB950, 2.10 GHZ, HDD/SSD none, ODD MATSHITADVD-RAM US8BO, mEMORY 4096MB. When you turn the computer on, there is a clicking noise and then it goes to a black screen that says "instert cd boot" or something like that.
Let's diagnose your HD.
Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software
If it fails this test then you will need to replace the hard drive.
Posted 12 December 2012 - 11:17 AM
Posted 12 December 2012 - 12:32 PM
Yes, you make a bootable CD on another computer and then boot up on it on your sister's Toshiba.
[quote]I just know it is a Toshiba computer...
To verify what hard drive it is go into the BIOS by pressing the F2 Key to enter SETUP on the Toshiba. The first page that comes up should show the HDD/SSD. The name of the brand or a set of letters can tell me which brand it is. If it is blank then the hard drive is not recognizable and you will have to remove it and replace it.
Please post what it says in your next reply.
Posted 12 December 2012 - 03:03 PM
Posted 12 December 2012 - 03:26 PM
One of our techs that deals with these issues,(I am malware) will be along to help with this issues. Please be patient.
Ok, in the Bios it says HDD/SSD None. So I am guessing this means I need to replace the hard drive? My next question is, how do I find out what type of hard drive I need to buy to replace it with and is it possible I could do it myself or is very difficult?
Posted 12 December 2012 - 04:22 PM
Known as the click of Death so yes the hd is gone.
When you turn the computer on, there is a clicking noise and then it goes to a black screen that says "instert cd boot" or something like that.
My next question is, how do I find out what type of hard drive I need to buy to replace it with and is it possible I could do it myself or is very difficult?
I will try to assist in this part.
Toshiba Satellite C655
Hard Drive* 250GB HDD (5400rpm, Serial ATA)
What you need is a 2.5 inch drive size and presuming you would like at least the 250 gig capacity again.
NewEgg has one HERE that should work just fine for 49.99 plus shipping.
Posted 12 December 2012 - 04:55 PM
You are in excellent hands now to deal with your current issue.
Posted 12 December 2012 - 10:03 PM
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