[Cass232]

Hi, I can't open my Toshiba work laptop. My son was using it yesterday and obviously downloaded something. I went to open it this morning and it came up with the following:

Problem Event: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: Unknown
Problem Signature 04: 21200101
Problem Signature 05: AutoFailover
Problem Signature 06: 3
Problem Signature 07: NoRootCause
OS Version: 6.1.7601.2.1.0.256.1
Locale Id: 1033

After several attempts of trying to get the computer to repair itself it comes back with the same box: Startup Repair cannot repair this computer automatically.

Any suggestions? Please help as I haven't backed up in a while.

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Do you have your disk what is this a win 7 or vista laptop?

Here is something that you can try.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.


To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Try a system restore from either the disk or advanced boot options.

[rockmilk]

Do you have your disk what is this a win 7 or vista laptop?

Here is something that you can try.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.


To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Try a system restore from either the disk or advanced boot options.