[ownbyskill]

Hello,
I am studying abroad in Germany and we recently had an internet connection installed with o2. I share internet with two other people in a sort of concrete/linoleum building and I have had problems with our connection. The speed fluctuates, (I know for a fact that the other two people I share with don't use a whole lot of bandwith, mainly for Youtube videos for music) however I really enjoy online games. My ping spikes have been huge and almost unbearable. I have enough information to believe that malware is to blame, and the attached logs are below. Thank you!

OTL Extras logfile created on: 1/14/2013 9:14:32 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Carter\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

5.90 Gb Total Physical Memory | 3.04 Gb Available Physical Memory | 51.58% Memory free
11.79 Gb Paging File | 8.56 Gb Available in Paging File | 72.60% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 446.13 Gb Total Space | 369.59 Gb Free Space | 82.84% Space Free | Partition Type: NTFS

Computer Name: CARTER-PC | User Name: Carter | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [AddToPlaylistVLC] -- "C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" --started-from-file --playlist-enqueue "%1" (VideoLAN)
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" --started-from-file --no-playlist-enqueue "%1" (VideoLAN)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [AddToPlaylistVLC] -- "C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" --started-from-file --playlist-enqueue "%1" (VideoLAN)
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" --started-from-file --no-playlist-enqueue "%1" (VideoLAN)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

========== Authorized Applications List ==========


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{071D480B-9EDC-4A33-8171-309192DE320C}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{0D66786A-C366-4529-AE78-0B0B478E2929}" = lport=2869 | protocol=6 | dir=in | app=system |
"{0DC1B31D-4B0E-4880-8EBF-F46E678182A3}" = lport=10243 | protocol=6 | dir=in | app=system |
"{310711D8-BEEE-41B0-97A7-EE26BE64BCA0}" = lport=1900 | protocol=17 | dir=in | name=windows live communications platform (ssdp) |
"{3389BC19-CA2B-4C43-9288-5E1DE75F3567}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{3DD4D09A-A8E4-4EFA-809B-B962A87405C6}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{49B8802F-016A-4E7F-A211-F59201E62C79}" = lport=2869 | protocol=6 | dir=in | app=system |
"{50640737-C51D-4CD6-A16E-B41A8879761F}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{6882FE4D-3961-438B-8502-E01F6D388299}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{6C8210C9-E61F-4812-BC22-7D937286B813}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{7C1896A7-D85F-45E2-A3CD-8EFEC1A6EA03}" = rport=10243 | protocol=6 | dir=out | app=system |
"{914DE69B-AAB0-46FD-8142-941C5745AE41}" = lport=6004 | protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\outlook.exe |
"{B2B5DB2E-D693-41D7-B696-04FB900B0E96}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{D977F964-C9A3-4F4C-B754-A595E028F587}" = lport=2869 | protocol=6 | dir=in | name=windows live communications platform (upnp) |
"{DF9977EA-0CDB-46BE-A2A2-D8D1A2562965}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{ED674CE6-B737-4B3A-B656-B2C5F6E478F9}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{FB79DD24-99EC-4E5B-BC6F-6B22D4D3ABE2}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{17769C77-4E03-4EAE-9616-CEEABF56D73F}" = protocol=6 | dir=in | app=c:\program files (x86)\steam\steam.exe |
"{180B3A4B-FB4E-494D-AF94-E5C036C1A754}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{1EC95D4C-10CE-4F0F-B63F-1F0DB135C4AC}" = dir=in | app=c:\program files\dell stage\dell stage\accuweather\accuweather.exe |
"{20FD7274-2A7D-416C-8194-99E9801D3E9E}" = protocol=17 | dir=in | app=c:\program files (x86)\steam\steamapps\common\counter-strike global offensive\csgo.exe |
"{2A8B1351-AC53-4F0E-9E34-C4EEE9424245}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{2B4A81EB-6CC1-4FAE-A1A1-1D7D957866BF}" = protocol=6 | dir=out | svc=fdphost | app=%systemroot%\system32\svchost.exe |
"{2B8B3B60-22A0-4ED3-B2BB-F5BCAD2CB1F4}" = protocol=6 | dir=out | app=%systemroot%\system32\wudfhost.exe |
"{2D7BAE8E-E62E-4119-81EF-1FEA5312DDC2}" = protocol=6 | dir=in | app=c:\users\carter\appdata\roaming\dropbox\bin\dropbox.exe |
"{2E7177E9-A52E-45FE-8ED0-C77EADE9C086}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{322C121E-A0B7-44A8-8C89-63586DF5ED96}" = protocol=6 | dir=out | app=system |
"{3450CFB4-12E1-430A-B974-7A32739FC11C}" = dir=in | app=c:\program files\intel\wifi\bin\pandhcpdns.exe |
"{3784A417-4E51-45A4-9013-6C43F2694679}" = dir=in | app=c:\program files\dell stage\musicstage\musicstageengine.exe |
"{3A73C486-6A09-4104-B0AE-0B4993FBD65A}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{3ED4FBF0-B484-41FC-9009-A9C835D7F0C2}" = dir=in | app=c:\program files (x86)\windows live\mesh\moe.exe |
"{43849CAC-3899-4A18-AC2B-0730E4F70F8A}" = protocol=17 | dir=in | app=c:\program files (x86)\steam\steam.exe |
"{4925D257-0CDF-4D10-87D4-E445785C0A10}" = dir=in | app=c:\program files (x86)\windows live\contacts\wlcomm.exe |
"{60108556-28B7-4DFD-BC9D-0A41BF51D0EE}" = dir=in | app=c:\program files (x86)\windows live\messenger\msnmsgr.exe |
"{63B701A1-C0F2-4ECC-BB0C-64DB5377EFF4}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{6C9E2298-B9D4-4E79-84E8-E5AE40F4936C}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{6F0AB5A0-ACC3-48B7-9763-CFA36E8E5FA4}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{6FDE4931-4E1A-4068-A4ED-D0AEF3AA71F3}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{72387964-7561-44C6-B87F-6CA1F39B59ED}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{73F41797-AC5B-4C69-8D3E-6FAB9901EC9E}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{7AA72639-90FC-4022-B09E-D0087E14F9A7}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{7B96BC4C-F906-4D41-B127-6193EF3FFBA5}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{84DFDCDD-B289-4EAA-8B61-A97517D4D122}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{85EB793E-C513-4017-965F-1979F7C14301}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{9168BCE4-C4D4-4823-9071-519421C1A564}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{A1D00CFE-8308-4006-88FC-DE1C17FB28EF}" = protocol=6 | dir=in | app=c:\riot games\league of legends\lol.launcher.exe |
"{BBE5667B-5AAA-431C-B31D-8B6E80268AB3}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{BFD186C5-4AEA-429E-B90D-B98086F6A523}" = protocol=6 | dir=in | app=c:\program files (x86)\steam\steamapps\common\counter-strike global offensive\csgo.exe |
"{C3F2310E-849C-460B-B09F-2B20878C4C19}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{CB792419-0317-4B15-A6D7-376D99828E61}" = protocol=17 | dir=in | app=c:\riot games\league of legends\lol.launcher.exe |
"{CF933B9A-6F69-4E3A-908A-8AF871EFD85D}" = protocol=17 | dir=in | app=c:\users\carter\appdata\roaming\dropbox\bin\dropbox.exe |
"{D19AD220-7D85-454D-939A-97A102477028}" = dir=in | app=c:\program files (x86)\skype\phone\skype.exe |
"{DAB53A67-015F-459A-9634-2F1E96E81877}" = dir=in | app=c:\program files (x86)\dell\videostage\videostage.exe |
"{E03D1B93-2A43-46D4-8900-720372C9539C}" = dir=in | app=c:\program files (x86)\intel corporation\intel widi\widiapp.exe |
"{E64E346D-8751-41FD-80D5-5DDCBE195D05}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{E8357B07-4A36-49F5-B711-827475B6D7E2}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{F0E0F392-79EA-4930-94B6-444C4B5CA03C}" = dir=in | app=c:\program files\dell stage\dell stage\stage_primary.exe |
"TCP Query User{02DA6627-B139-44E5-B8B1-60F8F6E9B0A4}C:\program files (x86)\dell\dell datasafe online\nobuclient.exe" = protocol=6 | dir=in | app=c:\program files (x86)\dell\dell datasafe online\nobuclient.exe |
"TCP Query User{86D52E92-D477-4FC5-B6D5-BCEC17776151}C:\users\carter\downloads\bittorrent (1).exe" = protocol=6 | dir=in | app=c:\users\carter\downloads\bittorrent (1).exe |
"UDP Query User{5B562D4F-144D-4237-A38B-0F593D533A84}C:\users\carter\downloads\bittorrent (1).exe" = protocol=17 | dir=in | app=c:\users\carter\downloads\bittorrent (1).exe |
"UDP Query User{85E3C0A9-846C-41A6-9797-0E5FF6C18B50}C:\program files (x86)\dell\dell datasafe online\nobuclient.exe" = protocol=17 | dir=in | app=c:\program files (x86)\dell\dell datasafe online\nobuclient.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant
"{28EF7372-9087-4AC3-9B9F-D9751FCDF830}" = Intel® Wireless Display
"{2ABA2E8D-23CF-418F-BC8F-2EC99FA51A3F}" = Intel® PROSet/Wireless Software for Bluetooth® Technology
"{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
"{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}" = Roxio File Backup
"{656DEEDE-F6AC-47CA-A568-A1B4E34B5760}" = Windows Live Remote Service Resources
"{7F2F6CC5-434B-4311-9DE2-60C7CAF50B73}_is1" = Cypress TrackPad
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{847B0532-55E3-4AAF-8D7B-E3A1A7CD17E5}" = Windows Live Remote Client Resources
"{87CF757E-C1F1-4D22-865C-00C6950B5258}" = Quickset64
"{8E34682C-8118-31F1-BC4C-98CD9675E1C2}" = Microsoft .NET Framework 4 Extended
"{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}" = Dell Edoc Viewer
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{90140000-006D-0409-1000-0000000FF1CE}" = Microsoft Office Click-to-Run 2010
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}" = RBVirtualFolder64Inst
"{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision" = NVIDIA 3D Vision Driver 285.77
"{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.ControlPanel" = NVIDIA Control Panel 285.77
"{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver" = NVIDIA Graphics Driver 285.77
"{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Optimus" = NVIDIA Optimus 1.5.21
"{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_installer" = NVIDIA Install Application
"{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NVIDIA.Update" = NVIDIA Update Components
"{B77EFA0B-9BD3-4122-9F9A-15A963B5EA24}" = Intel® Turbo Boost Technology Monitor 2.0
"{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}" = SUPERAntiSpyware
"{D07A61E5-A59C-433C-BCBD-22025FA2287B}" = Windows Live Language Selector
"{D61E4101-9E15-4D0E-ABD1-1ABD36B43330}" = Intel® PROSet/Wireless WiFi Software
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{DF6D988A-EEA0-4277-AAB8-158E086E439B}" = Windows Live Remote Client
"{E02A6548-6FDE-40E2-8ED9-119D7D7E641F}" = Windows Live Remote Service
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft .NET Framework 4 Extended" = Microsoft .NET Framework 4 Extended
"PC-Doctor for Windows" = Dell Support Center
"ProInst" = Intel PROSet Wireless

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{048298C9-A4D3-490B-9FF9-AB023A9238F3}" = Steam
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0DD706AF-B542-438C-999E-B30C7F625C8D}" = Intel® WiDi
"{0ED7EE95-6A97-47AA-AD73-152C08A15B04}" = Dell DataSafe Local Backup
"{1798D459-6B8B-474B-868D-1229EADA3B95}" = Adobe AIR
"{196BB40D-1578-3D01-B289-BEFC77A11A1E}" = Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{26A24AE4-039D-4CA4-87B4-2F83217010FF}" = Java 7 Update 10
"{2819e172-81d5-4113-88bd-4605b02344e0}" = Ad-Aware Antivirus
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{2A0F2CC5-3065-492C-8380-B03AA7106B1A}" = Dell Product Registration
"{3250260C-7A95-4632-893B-89657EB5545B}" = PhotoShowExpress
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{3BD7DD08-991B-4A2F-A165-614ED14EAADD}" = Dell MusicStage
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{579684A4-DDD5-4CA3-9EA8-7BE7D9593DB4}" = Windows Live UX Platform Language Pack
"{5A06423A-210C-49FB-950E-CB0EB8C5CEC7}" = Roxio BackOnTrack
"{65153EA5-8B6E-43B6-857B-C6E4FC25798A}" = Intel® Management Engine Components
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler 3
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}" = Roxio Creator Starter
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{7746BFAA-2B5D-4FFD-A0E8-4558F4668105}" = Roxio Burn
"{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}" = Dell Getting Started Guide
"{7EC66A95-AC2D-4127-940B-0445A526AB2F}" = Dell DataSafe Online
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{820B6609-4C97-3A2B-B644-573B06A0F0CC}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
"{83C292B7-38A5-440B-A731-07070E81A64F}" = Windows Live PIMT Platform
"{87434D51-51DB-4109-B68F-A829ECDCF380}" = AccelerometerP11
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISE_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISE_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISE_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002A-0409-1000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007
"{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0116-0409-1000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90140011-0066-0409-0000-0000000FF1CE}" = Microsoft Office Starter 2010 - English
"{92606477-9366-4D3B-8AE3-6BE4B29727AB}" = League of Legends
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{9A00EC4E-27E1-42C4-98DD-662F32AC8870}" = Sonic CinePlayer Decoder Pack
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A121EEDE-C68F-461D-91AA-D48BA226AF1C}" = Roxio Activation Module
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A8B88634-7F90-402F-B66A-86429755F6A5}" = eBay
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9668246-FB70-4103-A1E3-66C9BC2EFB49}" = Dell DataSafe Local Backup - Support Software
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}" = Dell Home Systems Service Agreement
"{AC76BA86-7AD7-FFFF-7B44-AA0000000001}" = Adobe Reader X (10.1.4) MUI
"{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}" = DirectX 9 Runtime
"{B6CF2967-C81E-40C0-9815-C05774FEF120}" = Skype Click to Call
"{C16A92EF-017B-4839-9C75-FBADB5A1FA27}" = TrustedID
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}" = Dell VideoStage
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E4335E82-17B3-460F-9E70-39D9BC269DB3}" = Dell PhotoStage
"{EA17F4FC-FDBF-4CF8-A529-2D983132D053}" = Skype™ 6.0
"{EA1F3D6C-A6F5-4CDC-B0D3-9C56C06B4D29}" = Cozi
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{EF56258E-0326-48C5-A86C-3BAC26FC15DF}" = Roxio Creator Starter
"{F06B5C4C-8D2E-4B24-9D43-7A45EEC6C878}" = Roxio Creator Starter
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel® Processor Graphics
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F8A9085D-4C7A-41a9-8A77-C8998A96C421}" = Intel® Control Center
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"{FE182796-F6BA-486A-8590-89B7E8D1D60F}" = Dell Stage
"1ClickDownload" = TornTV
"Ad-Aware Browsing Protection" = Ad-Aware Browsing Protection
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin
"Advanced Audio FX Engine" = Advanced Audio FX Engine
"Dell Webcam Central" = Dell Webcam Central
"ENTERPRISE" = Microsoft Office Enterprise 2007
"Google Chrome" = Google Chrome
"Hotspot_Shield Toolbar" = Hotspot Shield Toolbar
"HotspotShield" = Hotspot Shield 2.83
"InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}" = Dell VideoStage
"NVIDIAStereo" = NVIDIA Stereoscopic 3D Driver
"Office14.Click2Run" = Microsoft Office Click-to-Run 2010
"ProInst" = Intel PROSet Wireless
"Steam App 440" = Team Fortress 2
"Steam App 730" = Counter-Strike: Global Offensive
"Vittalia" = Vittalia Installer
"VLC media player" = VLC media player 2.0.5
"WinLiveSuite" = Windows Live Essentials

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Dropbox" = Dropbox

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 12/28/2012 10:38:24 AM | Computer Name = Carter-PC | Source = WinMgmt | ID = 10
Description =

Error - 12/28/2012 10:48:58 AM | Computer Name = Carter-PC | Source = CVHSVC | ID = 100
Description = Information only. (Patch task for {90140011-0066-0409-0000-0000000FF1CE}):
DownloadLatest Failed: The operation timed out

Error - 12/28/2012 1:39:15 PM | Computer Name = Carter-PC | Source = Application Hang | ID = 1002
Description = The program League of Legends.exe version 1.0.0.152 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: 1a14 Start
Time: 01cde5222f6e0b0f Termination Time: 8 Application Path: C:\Riot Games\League
of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.0.204\deploy\League
of Legends.exe Report Id: 717cfeb8-5115-11e2-9aed-00dbdf282eda

Error - 12/28/2012 3:32:08 PM | Computer Name = Carter-PC | Source = SideBySide | ID = 16842832
Description = Activation context generation failed for "c:\Program Files (x86)\Cozi
Express\CoziExpress.exe".Error in manifest or policy file "" on line . A component
version required by the application conflicts with another component version already
active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component
2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error - 12/28/2012 6:02:24 PM | Computer Name = Carter-PC | Source = Application Hang | ID = 1002
Description = The program BitTorrent (1).exe version 7.7.2.28499 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: 11ac Start
Time: 01cde546e28cbb85 Termination Time: 11741 Application Path: C:\Users\Carter\Downloads\BitTorrent
(1).exe Report Id: 388aaaf7-513a-11e2-9aed-00dbdf282eda

Error - 12/28/2012 10:37:56 PM | Computer Name = Carter-PC | Source = WinMgmt | ID = 10
Description =

Error - 12/28/2012 10:56:22 PM | Computer Name = Carter-PC | Source = SideBySide | ID = 16842832
Description = Activation context generation failed for "c:\Program Files (x86)\Cozi
Express\CoziExpress.exe".Error in manifest or policy file "" on line . A component
version required by the application conflicts with another component version already
active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component
2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error - 12/29/2012 8:31:52 AM | Computer Name = Carter-PC | Source = WinMgmt | ID = 10
Description =

Error - 12/29/2012 7:30:44 PM | Computer Name = Carter-PC | Source = SideBySide | ID = 16842832
Description = Activation context generation failed for "c:\Program Files (x86)\Cozi
Express\CoziExpress.exe".Error in manifest or policy file "" on line . A component
version required by the application conflicts with another component version already
active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component
2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error - 12/29/2012 10:00:59 PM | Computer Name = Carter-PC | Source = Windows Search Service | ID = 3007
Description =

[ System Events ]
Error - 12/29/2012 10:02:56 PM | Computer Name = Carter-PC | Source = Service Control Manager | ID = 7000
Description = The Windows Search service failed to start due to the following error:
%%1053

Error - 12/29/2012 10:03:15 PM | Computer Name = Carter-PC | Source = Service Control Manager | ID = 7009
Description = A timeout was reached (30000 milliseconds) while waiting for the Windows
Search service to connect.

Error - 12/29/2012 10:03:15 PM | Computer Name = Carter-PC | Source = Service Control Manager | ID = 7000
Description = The Windows Search service failed to start due to the following error:
%%1053

Error - 12/29/2012 10:03:38 PM | Computer Name = Carter-PC | Source = Service Control Manager | ID = 7009
Description = A timeout was reached (30000 milliseconds) while waiting for the Windows
Search service to connect.

Error - 12/29/2012 10:03:38 PM | Computer Name = Carter-PC | Source = Service Control Manager | ID = 7000
Description = The Windows Search service failed to start due to the following error:
%%1053

Error - 12/29/2012 10:04:27 PM | Computer Name = Carter-PC | Source = Service Control Manager | ID = 7009
Description = A timeout was reached (30000 milliseconds) while waiting for the Windows
Search service to connect.

Error - 12/29/2012 10:04:27 PM | Computer Name = Carter-PC | Source = Service Control Manager | ID = 7000
Description = The Windows Search service failed to start due to the following error:
%%1053

Error - 1/4/2013 5:05:52 PM | Computer Name = Carter-PC | Source = BROWSER | ID = 8032
Description =

Error - 1/5/2013 10:20:56 AM | Computer Name = Carter-PC | Source = BROWSER | ID = 8032
Description =

Error - 1/5/2013 11:42:29 PM | Computer Name = Carter-PC | Source = Service Control Manager | ID = 7023
Description = The Windows Time service terminated with the following error: %%1115


< End of report >

[Advertisements]

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post the appropriate logs in the Malware Removal forum and wait for help.

Hi and welcome to Geeks to Go.

I'm Dakeyras and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

Windows 7 Advice:

All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.

The Operating System in use comes with a inbuilt utility called User Access Control(UAC) when prompted by this with anything I ask you to do carry out please select the option Allow.

Before we start:

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Next:

The speed fluctuates, (I know for a fact that the other two people I share with don't use a whole lot of bandwith, mainly for Youtube videos for music) however I really enjoy online games. My ping spikes have been huge and almost unbearable

Feasible it may be due to the installed Hotspot Shield software if this is active in system memory(at this time I cannot tell without a OTL log to review). My advice would be uninstall this software either way as it does not actually provide the protection stated and the vendor has a unsavoury reputation to say the least.

Next:

You have only posted the OTL Extras log, I would like to review the actual OTL log itself, it should be in you Downloads folder. If not merely inform myself in your next reply.

Plus do actually move the executable for OTL from your Downloads folder to the desktop please as not ideal running any tools from that location and when and if I give the all clear I will need all tools to be on the desktop for a full safe removal etc.

[Dakeyras]

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post the appropriate logs in the Malware Removal forum and wait for help.

Hi and welcome to Geeks to Go.

I'm Dakeyras and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

Windows 7 Advice:

All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.

The Operating System in use comes with a inbuilt utility called User Access Control(UAC) when prompted by this with anything I ask you to do carry out please select the option Allow.

Before we start:

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Next:

The speed fluctuates, (I know for a fact that the other two people I share with don't use a whole lot of bandwith, mainly for Youtube videos for music) however I really enjoy online games. My ping spikes have been huge and almost unbearable

Feasible it may be due to the installed Hotspot Shield software if this is active in system memory(at this time I cannot tell without a OTL log to review). My advice would be uninstall this software either way as it does not actually provide the protection stated and the vendor has a unsavoury reputation to say the least.

Next:

You have only posted the OTL Extras log, I would like to review the actual OTL log itself, it should be in you Downloads folder. If not merely inform myself in your next reply.

Plus do actually move the executable for OTL from your Downloads folder to the desktop please as not ideal running any tools from that location and when and if I give the all clear I will need all tools to be on the desktop for a full safe removal etc.

[Dakeyras]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.