[Lee95]

Hi, i'm wanting to restore my computer to factory settings it's windows 7, I've tried f8 at the boot menu and it'll bring up the page but no way to restore to factory settings completely, were people usually have it at the bottom it's just command prompt.

I'm not sure what information i need to post on here for you to help me so i hope to hear a reply from someone soon thanks

[Advertisements]

What is the make and model of the system?

[rshaffer61]

What is the make and model of the system?

[Lee95]

Am i right in saying 64bit and Gigabyte?

[rshaffer61]

Is this a custom build or name brand?

[Lee95]

I got it made for me so yeah custom built

[rshaffer61]

Since it is a custom built system you won't have the luxury of a factory restore like a brand name system would have.
Did you get disks with the system by chance? Win7 disk especially.

[Lee95]

I got a VGA driver & manual disk from asus, and then a Gigabyte Ultra durable Motherboard disk, both of which i don't think i can restore my computer to factory settings with, and i tried to restore the computer myself and since then my computer says my windows is not geniune? hope you can help still

[rshaffer61]

OK factory settings is not going to be accomplished unless you format and do a fresh install of your OS. That would mean backing up all your important data and starting completely over.
With the system restore did you restore back before you activated windows or registered it?
If not then your options are slowly sliding away.
I'm going to ask one of the malware guys to take a look at this because they have the instructions on how to correct the not genuine issue.

[rshaffer61]

Can you right click on My Computer and see if it says something about activate now?

[Lee95]

There's an image if that can help you about the windows issue?

Edited by Lee95, 27 January 2013 - 07:12 PM.

[rshaffer61]

OK hold on and let me get back with my malware moderator on this.

[tom982]

Hello Lee95 and welcome to GeeksToGo,

In order to diagnose your activation problem, I will need to see an MGADiag log please:

MGADiag

I would like you to make a MGADiag report for us please.

• Download MGADiag (by Microsoft) from the link found below:
  
  http://go.microsoft....k/?linkid=52012
  
  
• Run the tool by double clicking on the file. Press Continue when prompted
• When it has finished, press Copy then Paste (Ctrl+V) this into your next post

Tom

[Wolfeymole]

As an aside and just to ask a small question Lee did you ever remember seeing a folder in My Documents called "Win 7 Act and MSE"?

[Lee95]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {89DD35A2-7BA3-4F2E-A403-84F5F83DAEDD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{89DD35A2-7BA3-4F2E-A403-84F5F83DAEDD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-2790305683-3874410267-3652203150</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-D3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120221000000.000000+000</Date></BIOS><HWID>5DE33807018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:26:2013 22:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEACrY09MIWYjRK3T5CcjierU5mYj3OmpCDlwP/vS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
MSDM GBT GBTUACPI
ASPT GBT PerfTune
SSPT GBT SsptHead
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
MATS GBT


Hoping that's what you wanted, and to wolfey no sorry i don't recall seeing either of those files

[tom982]

Hello Lee,

I regret to inform you that your Windows 7 license is counterfeit.

You have an OEM SLP key (ASUS) installed on your computer, which together with a SLIC table in the BIOS forms the OEM activation. As this is a custom build PC, it is impossible that you can have an OEM license as they are shipped with manufactured computers. You are also missing your SLIC table, which is why you can't activate. Your computer shouldn't have a SLIC table in the first place, and shouldn't be using OEM SLP activation (it could, in theory, use OEM System Builder, but it isn't) so all in all, you've got a right mess.

Where did you say that you purchased this license from?

Tom