[L096]

I recently got my laptop fixed, the guy who fixed it put a new hard drive in and re-installed Windows 7.
One week later, and when I open a website or program that requires alot of power, I get the bad pool header blue screen.
I have looked online and I don't understand any of it.
Please someone help!!!!1

Thanks

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Please, someone help?

[L096]

Please, someone help?

[Macboatmaster]

You first posted

JUST 6 minutes ago

within 4 minutes of that you posted

Posted 2 minutes ago

Please, someone help?

PLEASE be a little patient this is a free help site and someone will help when they have the chance.I appreciate the matter to you is urgent, but yours is just one of many hundreds of requests for help received each day

Edited by Macboatmaster, 10 February 2013 - 03:59 PM.

[Macboatmaster]

L096

Bad Pool Header in the circumstances you describe is best approached by the following

1. Go Computer

Open C drive - by double clicking on the drive

Open Windows folder by double clicking on the Windows entry

Scroll down the folders to Mini Dump Open MIniDump by double clicking on that. If there is no Mini Dump folder - see if there is MEMORY.DMP

Copy the latest dump file if there is more than one - save a copy of that to your docs

send that as an attached ZIPPED if necessary file on your reply by clicking use full editor.



2. Go back to Computer right click C drive presuming that is the letter of the drive on which windows is installed

Click properties

click tools

click error checking.

click check now

click to check the second box check for bad sectors, so now both boxes are checked

click start and agree the message to run on restart

WATCH the screen and see if any bad sectors are recorded

It is a five stage check, please do not interrupt it



3. Memory check ram

Open Memory Diagnostics Tool by clicking the Start button , and then clicking Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

run the check see if it reports problems.



Please post the results, together with the dump file

Edited by Macboatmaster, 10 February 2013 - 06:59 PM.

[L096]

It says there isn't any errors, and It won't let me read the dump files?

[L096]

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFF80000BA29F0
BCP3: FFFFF80000BA3310
BCP4: 0000000005928404
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021113-29546-01.dmp
C:\Users\Daniel\AppData\Local\Temp\WER-42011-0.sysdata.xml

[Macboatmaster]

1.

It says there isn't any errors, and It won't let me read the dump files?

What does please the chkdsk, the ram check or BOTH



2. It will not let you read the dump files you need special software I will analyse them for you all you need do is attach it please, as explained in 1 on my post 4

That one

C:\Windows\Minidump\021113-29546-01.dmp

Edited by Macboatmaster, 11 February 2013 - 12:40 PM.

[L096]

Here it is I think?

https://docs.google....dit?usp=sharing

Thanks

[Macboatmaster]

Would you please answer my other question

Number 1 in my last

while I look at the dump



Sorry have now seen you have sent it on google I do not have a google account - send it as I asked please

1. Go Computer

Open C drive - by double clicking on the drive

Open Windows folder by double clicking on the Windows entry

Scroll down the folders to Mini Dump Open MIniDump by double clicking on that. If there is no Mini Dump folder - see if there is MEMORY.DMP

Copy the latest dump file if there is more than one - save a copy of that to your docs

send that as an attached ZIPPED if necessary file on your reply by clicking use full editor.

so you are attaching the file here on your reply - not from google

Edited by Macboatmaster, 11 February 2013 - 04:23 PM.

[L096]

Both tests didn't come up with any errors or problems,

I attached the doc,

thanks.

Attached Files

•  021113-29546-01.zip   60.34KB   151 downloads

[Macboatmaster]

OK give me five minutes please and I will post analysis

Sorry to have had to ask you to do it this way but I would have had to create Google account to get it before



Windows 7 Kernel Version 7601 (Service Pack 1) UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02863000 PsLoadedModuleList = 0xfffff800`02aa7670
Debug session time: Mon Feb 11 12:41:41.401 2013 (UTC - 5:00)
System Uptime: 0 days 0:01:23.055
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff80000ba29f0, The pool entry we were looking for within the page.
Arg3: fffff80000ba3310, The next pool entry.
Arg4: 0000000005928404, (reserved)

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80002b11100
GetUlongFromAddress: unable to read from fffff80002b111c0
fffff80000ba29f0 Nonpaged pool

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: MsMpEng.exe

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80002a0ccae to fffff800028e1fc0

STACK_TEXT:
fffff800`00ba2898 fffff800`02a0ccae : 00000000`00000019 00000000`00000020 fffff800`00ba29f0 fffff800`00ba3310 : nt!KeBugCheckEx
fffff800`00ba28a0 fffff880`014af845 : 00000000`00000030 00000000`00000000 fffffa80`7ffffa80 fffffa80`03928404 : nt!ExDeferredFreePool+0x12da
fffff800`00ba2950 fffff880`02d00fd5 : 00000000`00000002 fffffa80`04ee59f0 fffffa80`03a0a000 00000000`00000030 : ndis!NdisFreeMemory+0x15
fffff800`00ba2980 00000000`00000002 : fffffa80`04ee59f0 fffffa80`03a0a000 00000000`00000030 e5a03af2`00000002 : RTL8187Se+0x14fd5
fffff800`00ba2988 fffffa80`04ee59f0 : fffffa80`03a0a000 00000000`00000030 e5a03af2`00000002 00000000`00000083 : 0x2
fffff800`00ba2990 fffffa80`03a0a000 : 00000000`00000030 e5a03af2`00000002 00000000`00000083 ffff0080`026efa81 : 0xfffffa80`04ee59f0
fffff800`00ba2998 00000000`00000030 : e5a03af2`00000002 00000000`00000083 ffff0080`026efa81 fffffa80`0397c340 : 0xfffffa80`03a0a000
fffff800`00ba29a0 e5a03af2`00000002 : 00000000`00000083 ffff0080`026efa81 fffffa80`0397c340 00000000`00000000 : 0x30
fffff800`00ba29a8 00000000`00000083 : ffff0080`026efa81 fffffa80`0397c340 00000000`00000000 00000000`00000000 : 0xe5a03af2`00000002
fffff800`00ba29b0 ffff0080`026efa81 : fffffa80`0397c340 00000000`00000000 00000000`00000000 fffffa80`0392a000 : 0x83
fffff800`00ba29b8 fffffa80`0397c340 : 00000000`00000000 00000000`00000000 fffffa80`0392a000 fffffa80`03a0a000 : 0xffff0080`026efa81
fffff800`00ba29c0 00000000`00000000 : 00000000`00000000 fffffa80`0392a000 fffffa80`03a0a000 fffffa80`03aec000 : 0xfffffa80`0397c340


STACK_COMMAND: kb

FOLLOWUP_IP:
RTL8187Se+14fd5
fffff880`02d00fd5 ?? ???

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: RTL8187Se+14fd5

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: RTL8187Se

IMAGE_NAME: RTL8187Se.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 49a5ff11

FAILURE_BUCKET_ID: X64_0x19_20_RTL8187Se+14fd5

BUCKET_ID: X64_0x19_20_RTL8187Se+14fd5

Followup: MachineOwner





AS highlighted in red - download your updated wireless adapter driver. DO YOU NEED FURTHER ADVICE PLEASE - if so provide make and full model of laptop if using inbuilt wireless adapter OR make and model of adapter if using USB plugged in wireless adapter

May well be Windows has offered new driver, does sometimes provide wrong one.

Edited by Macboatmaster, 12 February 2013 - 11:09 AM.

[L096]

So I need to update something?

I don't understand what you just said, sorry

[L096]

I think I sorted it, I checked for updates, and there was one for my wireless driver, I tried loading a highpowered page again, and nothing happened.

I will keep seeing if its fixed, if so. Thank you for your help.

[Macboatmaster]

Pleased it appears to be sorted

Sorry if I did not make it clear

AS highlighted in red - download your updated wireless adapter driver. DO YOU NEED FURTHER ADVICE PLEASE - if so provide make and full model of laptop if using inbuilt wireless adapter OR make and model of adapter if using USB plugged in wireless adapter



That was what the crash dump pointed to