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System_error_exception Windows 8 bsod

Started by SecretDuck , Feb 18 2013 06:22 AM

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#1
SecretDuck
Posted 18 February 2013 - 06:22 AM

SecretDuck

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I recently bought a Windows 8 laptop and everything was going fine until I transferred all of my documents, pictures and music from my old computer which turns itself off when switched on. Here is the analysis from Blue Screen View which is below this paragraph. Any help would be highly appreciated.

I scanned with Norton and Malwarebytes and no malicious items are detected.

==================================================
Dump File : 021813-32963-01.dmp
Crash Time : 18/02/2013 11:40:05
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : 00000000`780be000
Parameter 3 : fffff880`1a86efc0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7a040
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021813-32963-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

==================================================
Dump File : 021813-35693-01.dmp
Crash Time : 18/02/2013 10:05:44
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`03f6a060
Parameter 3 : fffff801`c7948920
Parameter 4 : fffffa80`12e5a8b0
Caused By Driver : hal.dll
Caused By Address : hal.dll+1ce3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021813-35693-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 378,184
==================================================

==================================================
Dump File : 021713-34382-01.dmp
Crash Time : 17/02/2013 23:30:26
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`01ad0f62
Parameter 3 : fffff880`1c4c9cc0
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3cf62
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021713-34382-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

==================================================
Dump File : 021713-42962-01.dmp
Crash Time : 17/02/2013 23:26:25
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`01a46f62
Parameter 3 : fffff880`1c560cc0
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3cf62
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021713-42962-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

==================================================
Dump File : 021713-46145-01.dmp
Crash Time : 17/02/2013 23:21:46
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : 00000000`1fda7000
Parameter 3 : fffff880`19f63fc0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7a040
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021713-46145-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

==================================================
Dump File : 021713-44475-01.dmp
Crash Time : 17/02/2013 23:18:18
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : 00000000`acf8c000
Parameter 3 : fffff880`1bdb6fc0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+39df10
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021713-44475-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

==================================================
Dump File : 021713-69420-01.dmp
Crash Time : 17/02/2013 22:57:05
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : 00000000`8104a000
Parameter 3 : fffff880`1a20cfc0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7a040
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021713-69420-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

==================================================
Dump File : 021713-57299-01.dmp
Crash Time : 17/02/2013 22:49:50
Bug Check String :
Bug Check Code : 0xc000021a
Parameter 1 : fffff8a0`04c08790
Parameter 2 : 00000000`c0000189
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7a040
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021713-57299-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,144
==================================================

==================================================
Dump File : 021713-37502-01.dmp
Crash Time : 17/02/2013 22:38:17
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`130cb060
Parameter 3 : fffff800`8b4a8920
Parameter 4 : fffffa80`063f3c10
Caused By Driver : hal.dll
Caused By Address : hal.dll+1ce3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021713-37502-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 363,288
==================================================

==================================================
Dump File : 021513-41761-01.dmp
Crash Time : 15/02/2013 22:22:58
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`01b05f62
Parameter 3 : fffff880`1a937cc0
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3cf62
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021513-41761-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

==================================================
Dump File : 021513-56425-01.dmp
Crash Time : 15/02/2013 22:17:15
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`01a9ef62
Parameter 3 : fffff880`1be55cc0
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3cf62
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021513-56425-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

==================================================
Dump File : 021513-48157-01.dmp
Crash Time : 15/02/2013 22:11:56
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`01a93f62
Parameter 3 : fffff880`08fe3cc0
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3cf62
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021513-48157-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

==================================================
Dump File : 021513-43446-01.dmp
Crash Time : 15/02/2013 22:08:29
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`13438880
Parameter 3 : fffff803`8bce8920
Parameter 4 : fffffa80`165fec60
Caused By Driver : hal.dll
Caused By Address : hal.dll+1ce3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021513-43446-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 375,680
==================================================

==================================================
Dump File : 021513-45099-01.dmp
Crash Time : 15/02/2013 09:17:48
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`1343b060
Parameter 3 : fffff801`f51aeb30
Parameter 4 : fffffa80`16478ca0
Caused By Driver : CmBatt.sys
Caused By Address : CmBatt.sys+e963ca0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021513-45099-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 376,888
==================================================

==================================================
Dump File : 021313-56971-01.dmp
Crash Time : 13/02/2013 14:34:13
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`01b1ff62
Parameter 3 : fffff880`19769cc0
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3cf62
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021313-56971-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 279,896
==================================================

Edited by SecretDuck, 18 February 2013 - 06:29 AM.

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#2
Macboatmaster
Posted 19 February 2013 - 12:36 PM

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SecretDuck

Welcome to Geeks to Go

Blue Screen View is good, but I have a better analysis of dump files.

Would you kindly send me the last dump file attached here please on your reply as a ZIP file.
If we need further dumps, expecting you have more than the one I will ask for those later.
Open C drive, open Windows, scroll to folder MiniDump or it may be Memory.dmp, default on 8 is memory.dmp

Edited by Macboatmaster, 19 February 2013 - 12:38 PM.

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#3
SecretDuck
Posted 19 February 2013 - 12:48 PM

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Here are all of the dumps in the Minidump folder. I do not only get a system error exception with one system file but with other files as well.

Attached Files


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#4
Macboatmaster
Posted 19 February 2013 - 01:27 PM

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The first one on the 13 feb - had you then copied those files please from the other computer.

Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
Machine Name:
Kernel base = 0xfffff802`5c816000 PsLoadedModuleList = 0xfffff802`5cadfa80
Debug session time: Wed Feb 13 09:32:32.157 2013 (UTC - 5:00)
System Uptime: 0 days 0:03:49.432
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001b1ff62, Address of the instruction which caused the bugcheck
Arg3: fffff88019769cc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
tcpip!TcpCreateListenerWorkQueueRoutine+ba
fffff880`01b1ff62 48898118020000 mov qword ptr [rcx+218h],rax

CONTEXT: fffff88019769cc0 -- (.cxr 0xfffff88019769cc0)
rax=fffffa8012e985b0 rbx=fffffa8012e984c0 rcx=0000000000000000
rdx=fffffa80131cb270 rsi=fffffa8012e984c0 rdi=0000000000000001
rip=fffff88001b1ff62 rsp=fffff8801976a6c0 rbp=fffff8801976a7c0
r8=0000000000000000 r9=0000000000000000 r10=fffffa8003280370
r11=fffffa801373e010 r12=fffffa8012e98508 r13=0000000000000000
r14=0000000000000000 r15=0000000000000004
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
tcpip!TcpCreateListenerWorkQueueRoutine+0xba:
fffff880`01b1ff62 48898118020000 mov qword ptr [rcx+218h],rax ds:002b:00000000`00000218=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: wmpnetwk.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff88001b1fc0b to fffff88001b1ff62

STACK_TEXT:
fffff880`1976a6c0 fffff880`01b1fc0b : fffffa80`12e984c0 fffffa80`12e984c0 fffff880`1976a8c0 fffffa80`1373e010 : tcpip!TcpCreateListenerWorkQueueRoutine+0xba
fffff880`1976a800 fffff880`052cdfca : 00000000`99a045b0 fffffa80`147bc9d0 00000000`00000010 fffffa80`156bee10 : tcpip!TcpCreateListener+0x1cb
fffff880`1976a8a0 fffff880`052ce248 : fffffa80`1581a250 fffff880`1976acc0 00000000`00000000 00000000`00000014 : afd!AfdTLListen+0x8a
fffff880`1976a940 fffff802`5cc7a35f : fffffa80`156bee10 fffffa80`1581a250 fffffa80`156bee10 00000000`00000001 : afd!AfdStartListen+0x248
fffff880`1976a9d0 fffff802`5cc7ace6 : 7fffffff`ffffffff 00000027`cb1629e8 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x7dd
fffff880`1976ab60 fffff802`5c88f053 : 00000000`00000000 fffffa80`15b97e90 fffff6fb`7dbed078 fffff6fb`7da0fff0 : nt!NtDeviceIoControlFile+0x56
fffff880`1976abd0 000007ff`9deb2c5a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000027`cb9ff118 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff`9deb2c5a


FOLLOWUP_IP:
tcpip!TcpCreateListenerWorkQueueRoutine+ba
fffff880`01b1ff62 48898118020000 mov qword ptr [rcx+218h],rax

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: tcpip!TcpCreateListenerWorkQueueRoutine+ba

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME: tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 50fe2daf

STACK_COMMAND: .cxr 0xfffff88019769cc0 ; kb

FAILURE_BUCKET_ID: X64_0x3B_tcpip!TcpCreateListenerWorkQueueRoutine+ba

BUCKET_ID: X64_0x3B_tcpip!TcpCreateListenerWorkQueueRoutine+ba

Edited by Macboatmaster, 19 February 2013 - 01:28 PM.

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#5
Macboatmaster
Posted 19 February 2013 - 01:30 PM

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Re my last update your drivers please for the network adapters.
Go to the site for the laptop and download the latest driver for the adapters - wireless I suspect you are using and install.

If windows reports that a later version is installed, ignore that and install the one from the site.

Windows updates for drivers, does sometimes find the wrong one.
Do you have driver updates configured pleas, as part of windows updates.

Edited by Macboatmaster, 19 February 2013 - 01:31 PM.

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#6
SecretDuck
Posted 19 February 2013 - 02:01 PM

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I installed the driver. I will let you know if there are any more crashes. :)
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#7
Macboatmaster
Posted 19 February 2013 - 02:55 PM

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Thank you.



Do you have driver updates configured please, as part of windows updates.


see screenshot please

Also as a matter of interest had you.

The first one on the 13 feb - had you then copied those files please from the other computer.

Attached Thumbnails

  • drivers.jpg

Edited by Macboatmaster, 19 February 2013 - 03:32 PM.

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