[Essexboy]

OK your sound device is unable to play that file as the codec is missing or there is a problem with the sound card driver

Go start > run and type in devmgmt.msc

Are there any yellow warning markers on the sound device or Multimedia Audio Controller

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i'll do it this evening. i think i may have done that though and found no yellow warnings, but i'll check again.

[greghoffman]

i'll do it this evening. i think i may have done that though and found no yellow warnings, but i'll check again.

[Essexboy]

If there are none then the codecs are here

[greghoffman]

tried the codecs and downloaded both the 32 bit & 64 bit codecs. still not working. i also right clicked on computer and opened device mgr. clicked on audio & video & updated drivers.

still does not work. and i have no sound now

i restored to before the codec downloads and have sound again.

Edited by greghoffman, 12 March 2013 - 07:38 PM.

[Essexboy]

That is a tad weird .. Do you still get the wmp error ?

[greghoffman]

yes

[Essexboy]

Is the error on opening or when you try to play a specific tune ?

I am now looking to see if it can be re-installed

[greghoffman]

wmp starts to load, the video will almost start, then the error appears.

with music, the error appears more quickly

would the tweaking windows program have a fix for this?

Edited by greghoffman, 13 March 2013 - 01:14 PM.

[Essexboy]

Ramesh Kumar has created a small programme herewhich fixes most wmp errors
There is an advanced troubleshooting section which I am reading at the moment

[greghoffman]

i think i tried this program and had no success. i will await your instructions.

[Essexboy]

OK this is easy peasy to run I tried it

http://www.thewindow...er-in-windows-7

[greghoffman]

i'll do it this evening when i get home

thank you

[greghoffman]

i ran the above program first regularly & second as administrator.

capture 10 & 11 are regularly, captures 12,13 & 14 are run as admin.

still does not work.

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[Essexboy]

OK next is a re-install of wmp, the only way to do this on 7 is to remove it from the features section, reboot and then replace it

Someone has kindly put together step by step instructions with photos here
Note the Tip at the bottom, I would recommend doing this part after the removal

Tip: If for some reason the re-installation of WMP and WMC is not clean, once uninstalled, try go to %ProgramFiles% (and %ProgramFiles(x86)% for 64-bit OS) folder, and delete the Windows Media Player folder.

[greghoffman]

instead of working this morn i have been searching the internet and reading a lot of stuff about WMP 12. seems there are quite a few problems associated with it. some of them appear to be a conflict with flash player.

i'll try the instructions above this evening.

thanks for your tenacity with this.