[Nomi4]

A note appeared on the bottom right of my screen stating that my windows is not genuine, when it is. I can't find where to re-enter the activation key.
At the same time that it happened, the letters started to jump all over the place when I am typing an email or this note for instance.
Today, my screen went black when rebooting and I can't bring it back to its original looks.
Help please!
Thank you

[Advertisements]

Is your windows and Original copy or a crack version ? u download from Internet ?

[ash004]

Is your windows and Original copy or a crack version ? u download from Internet ?

[Nomi4]

Is your windows and Original copy or a crack version ? u download from Internet ?

It is an original copy and I have the key number

Edited by Nomi4, 10 March 2013 - 11:30 PM.

[iammykyl]

Hi.
It it an OEM or Retail ver.?
Was it originally used on another computer?
Have you made changes to the hardware on the problem computer.?

[iammykyl]

Hi.
Made a few enquiries. To save you going around and around in circles and providing you believe that the licence is valid, post your question here,
> http://social.micros...indows7/threads
When you resolve the issue, we would much appreciate an update as this may help other with the same problem.

[Nomi4]

Don't understand the achronyms. I bought the computer from Dell, they installed Windows and I have the key on a sticker at the bottom of the computer. Haven't done any hardware changes. The only change that I did, after the problems started, was to get rid of McAfee and to install the AVG 2013 antivirus free version, which says there is no threat to my computer.
Thanks

Edited by Nomi4, 11 March 2013 - 02:18 PM.

[iammykyl]

Hi Nomi4.

Don't understand the achronyms.

Who are you addressing please? and what acronyms?

I have just been reading a similar post and we do have a member here who is good at analysis of the results from the below procedure. Is your computer operational enough to perform the following?
To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft....k/?linkid=52012 )

Once downloaded, run the tool.Click on the Continue button, after a short time, the Continue button will change to a Copy button.Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your next post.

[Nomi4]

Went to Control Panel - Systems- and realised that under Windows activation says: Status: not available, product ID: not available. However, I do have a key to activate as my Windows is genuine.

Did what you requested and this is the result:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E2E98990-2DB1-4FD9-84A0-535137CE237F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E2E98990-2DB1-4FD9-84A0-535137CE237F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-363891776-2964139292-1487419191</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="6"/><Date>20110930000000.000000+000</Date></BIOS><HWID>ADE13307018400FE</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.
Error: 0xC0000022

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:24:2013 09:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAAACAAAABAABAAEA6GEkNIrsBobqcQqnnMaMbLzEMvjWcbzQ4r0ucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SSDT TrmRef PtidDevc
SLIC DELL WN09
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
OSFR DELL M08

[tom982]

Hello Nomi4,

I have reviewed your MGADiag log and can confirm that your license is genuine however there are a few things that are causing problems here so let's have a go at fixing them:

SFC Scan

• Click on the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator
• When command prompt opens, copy and paste the following commands into it, press enter after each
  
  sfc /scannow
  
  Wait for this to finish before you continue
  
  copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  
  
• This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom

Edited by tom982, 15 March 2013 - 06:25 AM.

[iammykyl]

Gday.
Have you resolved you problem? An update would be appreciated.

[Nomi4]

Started it several times and it always stops after the scan runs up to 40% and states that windows cannot complete the task.
Thanks
Nomi

Edited by Nomi4, 17 March 2013 - 08:27 PM.

[tom982]

Hi Nomi,

At this stage, I would hazard a guess at you having fairly significant registry damage which we will need to fix before SFC can run to completion.

Can you download the System Update Readiness Tool (SURT) please:

http://www.microsoft...s.aspx?id=20858

Save this to your Desktop as we'll probably have to use it more than once.

Run/install it by double clicking on it. It can take anywhere from a few minutes to several hours to complete so please be patient. When it finishes, please do the following:

Export CBS Folder

• Click on the Start button and then click Computer
• Double click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder
• Find and double click on the Logs folder, and then inside that folder, right-click on the CBS folder and select Copy
• Go back to your Desktop, right-click on it, and select Paste. You should now see a folder on your Desktop called CBS
• Right-click on this folder again, and navigate through Send to, and select Compressed (zipped) folder
• A new file, also called CBS, but this time with a different icon, will be created. Please upload this new file to the forum, here

Tom

[Nomi4]

Thank you Tom, all worked, hope you can see the attachment
Nomi

Edited by Nomi4, 19 March 2013 - 08:50 PM.

[Nomi4]

here it is again

[tom982]

Hi Nomi,

I'm not quite sure why your attachment isn't showing so could you upload the file to the following website please, then send me the link:

http://www.sendspace.com

Tom