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black screen, mouse only (in Windows 7)


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#1
gmcube

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Hope I have the right forum. So, I have this old hard drive that very unstable but will boot like 70 % of the time. I have a newer drive but I go back to the old one from time to time to grab a file or something. I did that yesterday but this time when I swapped my newer one back in, it no longer works. There's no errors or anything, the drive itself is probably fine, but instead of the log in screen I'm greeted with just a black screen with nothing but a (working) cursor.

Any suggestions? It does the same thing when I try to boot to safe mode. trying to have it fix the problem automatically doesn't do a thing. I ran a memory test, it seems to check out. I do not have any restore points set up or I'd try that.

Edited by gmcube, 28 March 2013 - 02:32 AM.

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#2
ash004

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Had u try to scan the Hard drive to see if there was any error ?? can i see the Log?
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#3
gmcube

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I don't have a log. I did do a scan but don't remember it turning up any errors. Maybe you could remind me how to do the scan your referring to, just so we're on the same page?
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#4
gmcube

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No one? Sorry for bumping like this, but I could really use you guy's help.

By the way, I can confirm that my files are still there and accessible, I was able to view contents of the drive in windows explorer in the recovery menus.

Edited by gmcube, 29 March 2013 - 01:23 AM.

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#5
phillpower2

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Hello gmcube

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.

but instead of the log in screen I'm greeted with just a black screen with nothing but a (working) cursor.


By the way, I can confirm that my files are still there and accessible, I was able to view contents of the drive in windows explorer in the recovery menus.


Can you please clarify the above as in you say that you have a black screen and a working cursor, it is the same in Safe Mode but then you have said you are able to view the contents of the drive in windows explorer in the recovery menus.
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#6
gmcube

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It's an HP hp g60t-500 Notebook

I can see how I might have confused with the rest of that info.

Basically when I'll get the black screen and mouse only first, realize it's a dead end shut it down. Upon trying again I get to a
"Windows Error Recovery" screen saying "windows failed to start. A recent hardware or software change might be the cause.

If Windows files have been damaged or configured incorrectly, Startup Repair can help diagnose and fix the problem. If power was interrupted during startup, choose start windows normally."

I'm then given the options "Launch Startup repair" (recommended) or "Start Windows Normally."

I launch the start up repair, its now in some form of windows, (but not any safe mode as I know it) it searches for problems, it can't fix them, I decline to send report to Microsoft. I can then go into system recovery options where it gives me a menu with the following.

Startup Repair
System Restore
System Image Recovery
Windows Memory Diagnostic
Command Prompt

Since I already tried the start up repair and I do not have any restore points or system images, I try the command prompt. I type in "regedit.exe".
That of course brings up the registry editor. From there I can act like I want to import a registry file and after changing the file type to "all" I can see all the contents of the C drive.

Edit: I found a possible solution in this thread from the user waynerad2000.
http://www.sevenforu...g-screen-2.html

Does this sound like something I should try? I might need someone to break things down a bit further though, I might have trouble following things when it gets to setting up permissions and such.

Edited by gmcube, 30 March 2013 - 03:14 AM.

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#7
phillpower2

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Thanks for the additional information which does indeed make things clearer :thumbsup:

Try SFC from Command Prompt http://www.sevenforu...le-checker.html

If SFC does not resolve the issue I would suggest that you try and secure any important data on the HDD as a precaution, we can help you with this if it is necessary.
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#8
gmcube

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Not sure if it matters which method I used, but I ended up with the first one in option one rather than 2 as they suggested.
This is what I got.

Posted Image

Edited by gmcube, 30 March 2013 - 02:38 PM.

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#9
phillpower2

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Please refer to the guide @ http://www.winhelpon...g-sfc-in-vista/

NB: Please disregard any other product or service offered at the link/

Do you have a Windows 7 installation disk BTW.
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#10
gmcube

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I have what I believe to be an installation disc, yes. I thought I didn't do it right for one I did for a friend which is why I still have it around. I assumed my first try was a dud but it seems to work.

I'll try that suggestion now and get back to you.

Edited by gmcube, 30 March 2013 - 03:32 PM.

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#11
phillpower2

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Good luck :thumbsup:
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#12
gmcube

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Ok, I'm confused. From step one it tells me to go to the start menu, but I don't have one. (remember, I cannot access safe mode) I tried typing services.msc in the command prompt for the heck of it, says its not recognized as an internal or external command, operable program or batch file.
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#13
phillpower2

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You did right using the command prompt :thumbsup:

You will need your installation disk now to Repair your OS, please change the boot sequence so that the DVD drive boots first and the HDD second http://www.winhelpon...indows-7-vista/
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#14
gmcube

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Ok, so after Putting that first command in, it tells me "There is a system repair pending which requires reboot to complete. Restart windows and run sfc again. "

Moving on to the next one, it scans then says

"Windows resource protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log." for example C:\Windows\Logs\CBS.log

I'd post the log but Im not sure how to get to it.

Edited by gmcube, 30 March 2013 - 10:31 PM.

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#15
phillpower2

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Go to C:\Windows\Logs\CBS folder, you should see CBS.log file.

Usually it's a pretty big file so upload it to http://www.mediafire.com/ and then post the download link here please.

If needed, How to use mediafire http://en.kioskea.ne...es-to-mediafire
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