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Windows 7 Factory Restore


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#1
Trevor3

Trevor3

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My Dell XPS has become infected with a trojan horse virus that steals my computer game's cd keys. Forgive me if i get a few of these things wrong because i dont know much about computer lingo. I made a huge mistake by downloading a file that helped with gameplay, i thought i was safe because i researched it but i was wrong. Ive done some research and found out i should do a os restore, but the problem is i dont have a disk to do that, and i lost my image disk from a previous time that was clean. If somebody could help me get rid of this virus or do a factory restore, your help would be much appreciated!

-Thanks
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#2
phillpower2

phillpower2

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:welcome:

As your computer is infected with malware we cannot help you here on these forums, please see below for how to proceed;

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Good luck.
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