[th1nker]

I will have to get back to you on that, I will text your question to my brother who reinstalled windows... The crashes have been happening though before we reinstalled Windows, they just started overnight... OK, standby, waiting for response from brother....

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Just heard back from my brother - It was a Full reformat and install.

[th1nker]

Just heard back from my brother - It was a Full reformat and install.

[th1nker]

Additional response from brother: "I only formatted one partition on the drive and there was a partition there called "system" or something that I didn't know what it was, so I left it."

[Essexboy]

System is part of windows so that is OK

A few more things that may be worth trying, as this is a low level error :

First remove the CMOS battery, reboot, shutdown.
Reinstall the CMOS battery and reboot twice

Details here

Second remove one stick of RAM and reboot .. Does the problem still occur
If yes then replace that stick and remove the other

Details here

[th1nker]

My brother will do this tonight. I am gone all day tomorrow so we will feedback on Friday. Thank you for everything, talk soon.

[Essexboy]

Not a problem, but I guess the silver lining is that it is not a malware problem

[th1nker]

Yep, although at this point we kind of wish it was. Okay, so I took out the cmos battery and put it back in. Were running 4x4gb ram cards so I took out two of them to speed up the process. If the problem occurs with the two inside now, we will remove one and test them individually. Once we check each card, we will report back with the results.

[Essexboy]

Thanks, hardware problems are sometimes very difficult to track down..

[th1nker]

OK, so we just finished swapping and checking all 4 ram sticks and computer froze again... So probably not the ram... What shall we do now?

[Essexboy]

At this stage we need tools that are not usable online, ammeters etc.. If the computer is still under warranty I would get the manufacturer to look at it. If not then I guess a repair shop, as it could be a loose hard drive connector or something failing on the Motherboard or PSU

Sorry I can not be more specific

[th1nker]

THANK YOU for all the help you have invested so far. We really appreciate it. Cheers.

[Essexboy]

Sorry that I could not be more helpful in this case

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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