[Jintan]

That update error is related to a permissions issue, though the one solution I found on it wasn't real clear to me. I wil check it further tomorrow, but for now, yes please, try the big SP update again.

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Still the same problem. When I run the SP update, it prompts me to restart each time and was unable to start the installation.

[kenchew]

Still the same problem. When I run the SP update, it prompts me to restart each time and was unable to start the installation.

[Jintan]

I located an MS MVP blog that did discuss resolving this issue, using xcalcs to correct a permissions issue, but darned if I can locate it again. It actually was the only discussion I located where the person solved the problem. Still looking.

[Jintan]

Feel free to search yourself for the blog I mentioned. Just don't recall the exact terms I used to locate it. It is an individual's blog, and mentions using xcalcs to locate the permissions problem. Fixing that solved the update error.

[Jintan]

Still cannot locate that success blog. Try downloading/running this for now.

[kenchew]

Tried running the fix in the link that you've provided. But still unable to perform Windows Update or install the Service Pack either.

Tried googling around. Could it be this page?
http://blogs.technet...unexpected.aspx

[Jintan]

Bingo - you found it!

@ECHO OFF
cd\
xcacls c:\ > c:log.txt && c:\log.txt

Open Notepad (Start Search, type notepad and press Enter).

Copy/paste the above text (inside the Code box) into the open text box, then save this to your desktop as "xcalcs.bat"

Be sure to include the "" quotes in the name. Then click on xcalcs.bat.

The scan should run, then open Notepad. Copy/paste those contents back here (they will also be saved as c:\log.txt).

If that fails, right click xcalcs.bat, and select "Run as administrator". I am on an XP system right now, so not able to test if that is an option.

[Jintan]

Likely won't work - I just checked on a 7 system. Use this instead:

@ECHO OFF
cd\
icacls c:\ > c:log.txt && c:\log.txt

[kenchew]

I will be travelling for a few days. Will try it once I'm back and post an update.

[Jintan]

A cliff hanger. Travel well, and post back when ready.

[kenchew]

This is the log from the scan:


c:\ BUILTIN\Administrators:(F)
BUILTIN\Administrators:(OI)(CI)(IO)(F)
NT AUTHORITY\SYSTEM:(F)
NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
BUILTIN\Users:(OI)(CI)(RX)
NT AUTHORITY\Authenticated Users:(OI)(CI)(IO)(M)
NT AUTHORITY\Authenticated Users:(AD)
Mandatory Label\High Mandatory Level:(OI)(NP)(IO)(NW)

Successfully processed 1 files; Failed processing 0 files

[Jintan]

Mandatory Label\High Mandatory Level

Follow the steps here to disable User Account Control, reboot and try the update again.

[kenchew]

My UAC settings are already set to the lowest value in the Control Panel. I also checked the RegEdit method. The values are already set to "0".

Anyhow, I reboot after clicking "Ok". And still can't update Windows.

[Jintan]

Sorry, I'm still coming up to speed on the use of icacls again. I will post a fix tomorrow.

[Jintan]

Shoot, I did a fair amount of work on icacls, but when I came back here, I only just saw your log actually shows the correct entry:

BUILTIN\Users:(OI)(CI)(RX)

So matches what that link you posted earlier describes as the correct entry.


And in an earlier CAT log I now see:

=============== Repairing Windows Update services... ===============
Stopping service: "bits"... Failed.
Setting service "bits" start mode to: "Automatic"... Already set to correct state.
Stopping service: "wuauserv"... Failed.

So no way that reset Windows update.

---------

From this web page. Not quite sure it will succeed as a batch file.

@ECHO OFF
net stop bits
net stop wuauserv
Ren %systemroot%\SoftwareDistribution\DataStore *.bak
Ren %systemroot%\SoftwareDistribution\Download *.bak
Ren %systemroot%\system32\catroot2 *.bak
sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
cd /d %windir%\system32
regsvr32.exe atl.dll
regsvr32.exe urlmon.dll
regsvr32.exe mshtml.dll
regsvr32.exe shdocvw.dll
regsvr32.exe browseui.dll
regsvr32.exe jscript.dll
regsvr32.exe vbscript.dll
regsvr32.exe scrrun.dll
regsvr32.exe msxml.dll
regsvr32.exe msxml3.dll
regsvr32.exe msxml6.dll
regsvr32.exe actxprxy.dll
regsvr32.exe softpub.dll
regsvr32.exe wintrust.dll
regsvr32.exe dssenh.dll
regsvr32.exe rsaenh.dll
regsvr32.exe gpkcsp.dll
regsvr32.exe sccbase.dll
regsvr32.exe slbcsp.dll
regsvr32.exe cryptdlg.dll
regsvr32.exe oleaut32.dll
regsvr32.exe ole32.dll
regsvr32.exe shell32.dll
regsvr32.exe initpki.dll
regsvr32.exe wuapi.dll
regsvr32.exe wuaueng.dll
regsvr32.exe wuaueng1.dll
regsvr32.exe wucltui.dll
regsvr32.exe wups.dll
regsvr32.exe wups2.dll
regsvr32.exe wuweb.dll
regsvr32.exe qmgr.dll
regsvr32.exe qmgrprxy.dll
regsvr32.exe wucltux.dll
regsvr32.exe muweb.dll
regsvr32.exe wuwebv.dll
netsh reset winsock
net start bits
net start wuauserv

Open Notepad (Start Search, type notepad and press Enter).

Copy/paste the above text (inside the Code box) into the open text box, then save this to your desktop as "fix1.bat"

Be sure to include the "" quotes in the name. Then click on fix1.bat.

A command window will open, and run those commands. It may baulk at some of those "regsvr32.exe" lines, so choose "Skip" if it offers that.

When it has completed, reboot and try updating again.