[TeaSama]

Okay so the first problem I am having is that when I try to watch netflix on my laptop it keeps telling me to install javs or sliverlight. I do what it says and it still keeps telling me to install the correct plugin. I have tried firefox, internet explorer, and google chrome. Tomorrow when I get a chance I'm going to factory reset the browsers just to make sure. I have another windows computer, its a netbook and I believe it is either vista or 7. I can tell you more tomorrow when I get home. Ive looked up the problem before but the forums I found weren't very helpful. The bigger lap top runs eveything else fine, I can even play diablo on it with the best graphic with no problem at all. Its judt odd that it wouldn't let me do something as simple as stream a movie (because star craft 2 and dialblo to me seems more complex) if anyone can answer whats going on that would be fantastic. The second problem I am having or I guess I cant figure out how to do is moving some games over to a flash drive or external harddrive. If anyone could just teach me the basics that would be awesome becausr I hate having my computer cluttered with things I can easily keep on a flash drive and file it away for when I actually decide to play. If you need more information I will be able to give it to you tomorrow when I finally get home please and thank you for your help in advance

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Hello TeaSama

I would uninstall all Java versions 1st make sure you get rid of old and new link below.
http://www.java.com/...derversions.xml

Then install the latest version of Java from here
http://java.com/en/download/index.jsp

Also update your browser's
chrome update link
http://support.googl...en&answer=95414
IE link
http://windows.micro...ternet-explorer

Make sure you have the latest version of silverlight and remove the old one 1st
How to remove silverlight link below
http://www.microsoft...nstall-win.aspx
New version link for silverlight below
http://www.microsoft...ll/default.aspx

Then clear your history, Cache and Cookies from whatever browser you are using and restart your computer and give it a go. Sometimes old versions of things left on even with the new version can cause things to not work quite correctly.

Hope that helps Nick

[N-R]

Hello TeaSama

I would uninstall all Java versions 1st make sure you get rid of old and new link below.
http://www.java.com/...derversions.xml

Then install the latest version of Java from here
http://java.com/en/download/index.jsp

Also update your browser's
chrome update link
http://support.googl...en&answer=95414
IE link
http://windows.micro...ternet-explorer

Make sure you have the latest version of silverlight and remove the old one 1st
How to remove silverlight link below
http://www.microsoft...nstall-win.aspx
New version link for silverlight below
http://www.microsoft...ll/default.aspx

Then clear your history, Cache and Cookies from whatever browser you are using and restart your computer and give it a go. Sometimes old versions of things left on even with the new version can cause things to not work quite correctly.

Hope that helps Nick

[TeaSama]

Okay I'm giving it a go but already I think I'm going to have problems because my computer is giving me an error with both silver light and java. I will post a picture tomorrow morning about what it is doing. Its 2 am and my comouter is currently updating.

[TeaSama]

Ok yeah I did all of that. Cleared everything and I am still getting this when I install both of these program. So now not only does silver light not work but now java doesn't I even ran a cmd when I uninstalled silver light.

reg delete HKLM\Software\Microsoft\Silverlight /f
reg delete HKEY_CLASSES_ROOT\Installer\Products\{D7314F9862C648A4DB8BE2A5B47BE100} /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{D7314F9862C648A4DB8BE2A5B47BE100} /f
reg delete HKEY_CLASSES_ROOT\TypeLib\{283C8576-0726-4DBC-9609-3F855162009A} /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /f
reg delete HKEY_CLASSES_ROOT\AgControl.AgControl /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00} /f
rmdir /s /q "%ProgramFiles%\Microsoft Silverlight"
rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight"

So rightnow I'm at a complete lose. I have java 32 and 64 bit on my computer and I have chrome, IE, and firefox and it does the same thing on all browsers. So now I'm wondering if I have to factory reset everything or what.

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[Electrobrandino]

Just a shot in the dark, but are you logged on as an administrator? Did you try Right-Clicking the java and silverlight installers and try Run as administrator?

[TeaSama]

I am the only profile on my computer but I will try that when I get home and I will post results as well. Thank you.

[TeaSama]

Ok this is what I get when I try to run windows silverlight as the administrator

[TeaSama]

and then when I uninstall and reinstall the program and run it as admin it does this:

Edited by TeaSama, 02 May 2013 - 10:30 PM.

[TeaSama]

Hey everyone update. Finally got it fixed. Broke down and called geek squad and got the year protection or whatever and they took a look. Turns out for some reason everytime I downloaded it I wasn't getting permission to access the files even though I was the admin. So we went into the file and made it to where I had access and so did everyone else. Now I am finally able to watch Netflix during class. Also I fixed java myself