[blondie53185]

System restore point created. See image of what I left to start automatically. It appears to me that this did NOT speed up my startup time and FYI, I have been experiencing crashes of MS Word, MS PowerPoint and MS Excel. (I know we didn't address this yet but just wanted to give you a heads up.)

Thanks!

Attached Thumbnails

• 

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You have duplicate entries in your start up list!

Go to Start then to Search
Type in compmgmt.msc and click Enter
On the left side click on Disk Management
On the right side you will see your hard drive.
Now I need you to take a screenshot and attach it to your next reply.
Do the following to take a screenshot while the above is open and showing on your desktop.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[phillpower2]

You have duplicate entries in your start up list!

Go to Start then to Search
Type in compmgmt.msc and click Enter
On the left side click on Disk Management
On the right side you will see your hard drive.
Now I need you to take a screenshot and attach it to your next reply.
Do the following to take a screenshot while the above is open and showing on your desktop.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[blondie53185]

[phillpower2]

Your HDD looks ok which is a + at least

Do you recall from my reply #7

Can I ask, do you by chance have more than one Anti Virus program on your computer.

I noted the following in your Autoruns log;

(x86)\mcafee security scan\3.0.207\mcchsvc.exe" "6/17/2011 10:23 AM"

Please run the mcafee uninstaller tool http://service.mcafe...spx?id=TS101331 let us know when you have done this.

[blondie53185]

I have uninstalled the McAfee Security Scan Plus program through the control panel. I read through the link you sent me and this product is not listed there:

Affected Suites:
McAfee AntiVirusPlus
McAfee Family Protection
McAfee Internet Security
McAfee Online Backup
McAfee Total Protection

I thought I would try to run the uninstaller anyway but I don't even have a McAfee account. Would you like me to run the reporting tool again? Also, just noticed that my computer automatically upgraded to IE9.

Edited by blondie53185, 14 May 2013 - 01:00 PM.

[phillpower2]

Please try running PCPitstop again for us.

[blondie53185]

Nope! It prompts me to run the ActiveX but still fails the same way. I also receive ActiveX is not supported when testing.

[phillpower2]

Go to Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy (not always required).
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.

If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".
For Vista & W7 users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to http://www.mediafire.com/ and then post download link here.
How to use mediafire http://en.kioskea.ne...es-to-mediafire

[blondie53185]

The CBS thing did find an error although it did not ask me for the disk - good thing, I don't have them. I do believe there is a full copy of the operating system on drive "d". I did attempt to open the CBS.log file but it wouldn't let me - said I didn't have rights. Didn't see the option to browse as an admin (which I think I am anyway). I created a free account at MediaFire and added the file for upload at 56.71mb. It's been sitting there "queued" for quite a while. I'm beginning to wonder if I have to change permissions or something before it will upload to you.

I found instructions to open the cbs.log file (I made a copy to my desktop) and followed these instructions Instructions. I found this confusing - thinking I would get a .txt file named sfcdetails but after running the string in the command prompt, I was able to open the cbs.log file on my desktop. I purused through the file and came across this string: "Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted"

The original file from the Windows directory does not seem to be uploading although I am not sure if the contents are identical to what is on my desktop now. (Don't really know what that command did that I ran) Anyway, I will upload it to MediaFire with the file name CBS1.log.

Here is the link to the file that I had to manipulate. The other one would not upload.

Edited by blondie53185, 14 May 2013 - 08:26 PM.

[phillpower2]

Please ensure that Windows is fully up to date https://www.microsof...ad/default.aspx

[blondie53185]

I always install the updates as they arrive. I did double check just now to see if I had all the updates - which I do. The only thing I didn't install was the Bing Desktop V1.2 because I don't want it.

[phillpower2]

• Please download WVCheck by Artellos from one of the mirrors below;
  

  Artellos.com (exe)
  Artellos.com (zip)

• After the download, run WVCheck.exe
• As indicated by the prompt, This program can take a while depending on your hard drive space.
• Once the program is done, copy the contents of the notepad file as a reply.

[blondie53185]

Windows Validation Check
Version: 1.9.12.5
Log Created On: 0806_18-05-2013
-----------------------

Windows Information
-----------------------
Windows Version: Windows Vista Service Pack 2
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2013-05-18 10:16:09
Last Success Time for Update Download: 2013-05-17 10:18:33
Last Success Time for Update Installation: 2013-05-17 10:19:47


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 12288 bytes
Creation; 1/7/2009 17:38:56
Modification; 11/4/2009 2:28:24
MD5; da887f28054d78ee8637bebb924a2db5
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 12288 bytes
Creation; 1/7/2009 17:38:56
Modification; 11/4/2009 2:28:24
MD5; da887f28054d78ee8637bebb924a2db5
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6001.18000_none_aa66056bb20829cd\slwga.dll
Size: 14336 bytes
Creation; 20/1/2008 21:50:13
Modification; 20/1/2008 21:50:13
MD5; 6b5dc9711fd15a0e944a4f17366e2300
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6002.18005_none_ac517e77af29f519\slwga.dll
Size: 14336 bytes
Creation; 20/1/2008 21:50:13
Modification; 20/1/2008 21:50:13
MD5; 6b5dc9711fd15a0e944a4f17366e2300
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6001.18000_none_4e4769e7f9aab897\slwga.dll
Size: 12288 bytes
Creation; 20/1/2008 21:51:9
Modification; 20/1/2008 21:51:9
MD5; 7269a928bc18dafbddcffb96b6e987f1
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6002.18005_none_5032e2f3f6cc83e3\slwga.dll
Size: 12288 bytes
Creation; 1/7/2009 17:38:56
Modification; 11/4/2009 2:28:24
MD5; da887f28054d78ee8637bebb924a2db5
Matched: slwga.dll
-----------------------
D:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 19/1/2008 1:17:21
Modification; 19/1/2008 3:4:5
MD5; 6b5dc9711fd15a0e944a4f17366e2300
Matched: slwga.dll
-----------------------
D:\Windows\winsxs\amd64_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6001.18000_none_aa66056bb20829cd\slwga.dll
Size: 14336 bytes
Creation; 19/1/2008 6:10:49
Modification; 19/1/2008 6:10:49
MD5; 6b5dc9711fd15a0e944a4f17366e2300
Matched: slwga.dll
-----------------------


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's MBAM Quarantine Check
-----------------------
There were no bad files quarantined by MBAM.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - d29fdb5dedbdc1bd882164dc6dc4dd53


-------- End of File, program close at 0817_18-05-2013 --------

[phillpower2]

Thanks for the results blondie53185 which show no problems with your OS.

Before I suggest anything further can I ask that you check that your computer is not infected with malware, please refer to the GTG malware redirect text below as no malware guidance is permitted outside of the malware forums;

Please read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Additional guidance;

1: Do not create a topic on the malware forum unless you have a malware issue that you cannot resolve yourself.
2: If you do need to start a topic there provide a link to this thread so that steps that have already been taken can be checked.
3: As the Malware Techs are extremely busy you may not receive an instant reply, if you have waited for three days then post in the Waiting Room http://www.geekstogo...e-waiting-room/ be sure to identify the issue as malware related and provide a link to your malware topic.

[blondie53185]

Hmmm, Wondering if one of your procedures fixed it, (hopefully!!) Will continue with the malware stuff but I try to keep up on that pretty much. Thank you for your help and patience with me looking into this. I'll be back if the issue continues. Thanks again!!