[evolflower]

Hello,

A few weeks ago I noticed problems with my computer on startup - once I login and the desktop appears, it is often impossible (or else it takes extremely long) to open any program, whatsoever - even clicking on a simple icon like "Control Panels" will be impossible.

The computer will then hang-up for literally 3-4 minutes, and will then either freeze entirely - so that I'm unable even to access Task Manager through CTRL-ALT-DEL - or it will then begin functioning as usual, without any further notice of slow computing.

I've noticed that the Internet Access icon often lags in its display of the network, etc., and sometimes when the computer finally unfreezes, it seems a connection process has finally completed. For awhile it looked like HP Connection Manager was the problem - I've since uninstalled and reinstalled it, to see if it helped, and it didn't - it currently is not installed. Even if I turn off the connection via my keyboard, etc., it still freezes upon startup.

Lastly, I've experimented with turning off basically every startup program to see if it would help, and I don't see a difference.

I would appreciate any help, as this is essentially making the computer unusable, and I make a point of taking care of it - I can't think of anything I would have done that started this, and when it first began I don't believe I made any changes.

I am running Kaspersky Anti-Virus (2012 - 2013 seemes to slow down my computer big time when I tried installing it months ago, before all this).

Thanks so much for your help.

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evolflower

Is the Kaspersky Anti-Virus 2012 - 2013 that you have a paid for product, a trial version or a free download.

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.

Also do the following for us if you will;

Click on Start and then Search
Type in compmgmt.msc and click Enter
On the left side click on Disk Management
On the right side you will see your hard drive.
Now I need you to take an expanded screenshot and attach it to your next reply.
Do the following to take a screenshot while the above is open and showing on your desktop.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[phillpower2]

evolflower

Is the Kaspersky Anti-Virus 2012 - 2013 that you have a paid for product, a trial version or a free download.

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.

Also do the following for us if you will;

Click on Start and then Search
Type in compmgmt.msc and click Enter
On the left side click on Disk Management
On the right side you will see your hard drive.
Now I need you to take an expanded screenshot and attach it to your next reply.
Do the following to take a screenshot while the above is open and showing on your desktop.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[evolflower]

Hello,

Thanks so much for the reply. The Kaspersky Anti-virus is a full, paid version.

I have a laptop, HP Pavilion dv6-6140us.

[phillpower2]

Hello evolflower

Thanks for the screenshot which shows no issues with the HDD

I am running Kaspersky Anti-Virus (2012 - 2013 seemes to slow down my computer big time when I tried installing it months ago, before all this).

Am I correct in that the computer was fine until you installed Kaspersky.

Please Run the PCPitstop.com OverDrive Full Tests;

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop information

NB: An example of the url that we require and the information that it leads to http://www.pcpitstop.com/betapit/sec.asp?conid=25271813

[evolflower]

Hi,

Sorry - no, Kaspersky has been running for close to a year, no problems. I don't remember anything changing before these problems started to occu

Should I still perform the checks you recommended?

[phillpower2]

Thanks for clearing that up and yes run the pit stop test for us please

[evolflower]

Hi,

I ran the scan, and the results appear in a pop-window as part of the installed program - can you tell me how I can get to the URL address from the program itself?

[phillpower2]

Hello,

See attachment below please;

[evolflower]

Hi,

Yes, I guess the problem was that I initially ran the scan using the program downloaded to my computer, which displayed the results in a pop-up window instead of a URL.

I ran the test again just using the site and obtained the URL (it required switching to Internet Explorer):

http://pcpitstop.com...?conid=25343052

[phillpower2]

Hello,

I can see nothing in the test results that would explain the slow down, what I do see is a lot of software that is installed that you do not need and much of it you may never have used.

I suggest that you go into Control Panel > Programs and uninstall any programs that you do not use, if you are unsure what a program is make a note of it and ask here to make sure it is safe to remove.

Let us know when you have done this and we will then try and improve the HDDs performance which will give you better start up and data access times.

Tip: If a program has it`s own uninstaller please use that.

[evolflower]

Hi again,

I can certainly take a look at what I don't need, but I was wondering if you could check out the following angle for me:

I noticed, in searching for solutions before posting here, a few posts that seemed essentially identical to the problem I'm having. Here's the most pertinent post:

http://www.sevenforu...w-system-2.html


I'm almost certain it has to do with one of the startup programs or processes. I've experimented with all of the startup programs under System Configuration/Startup and unfortunately none of them seemed to affect the problem.


However, the processes that appear when opening services.msc are many, and I'm not familiar with how they can best be tested/adjusted - the post by "pattcap" recommending running services.msc right at startup, and then looking for the processes still "starting" sounds like it might be on the right track, but since the system is so slow, or essentially freezes, I'm unable to open it then to see what's going on.

[phillpower2]

Hello,

That is a part of what we will do next, getting rid of bloatware first is one step in the process

[evolflower]

Thanks, I appreciate it.

As I'm a little unsure of what a lot of the programs are used for, I'm including a few screenshots (4) of all the programs listed. Hope that's OK. If you can just take a quick look and give me a rundown, or suggestion for some removals, that would help a lot.

Thanks again, here you go.

Attached Thumbnails

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[phillpower2]

There is only a couple of programs that I would remove and it is possible that you may use them, Wild Tangent games and Easybits Magic Desktop.

My next suggestion is to tidy up the data on your HDD so please follow the directions provided below starting with Autoruns http://technet.micro...ernals/bb963902

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Go to File then to Export As or Save in some versions.
5: Save AutoRuns.txt file to known location like your Desktop.
6: Attach to your next reply.

2nd: Download and run TFC from http://www.geekstogo...ds&showfile=187 your computer should automatically re-boot on completion but if not do it manually.

3rd: Defrag your HDD http://www.auslogics...re/disk-defrag/ a tidy drive is a faster drive, please note that I am not suggesting that you use any other product or service at the link.

To speed up your boot times find any unnecessary programs linked to start up "how to" below;

START -> RUN
type MSCONFIG in the RUN box
then click OK

Click on the start-up TAB

Look at each line that has a check in the box, these are start-up items, with the exception of Windows programs and your AV software uncheck the ones you do not want to run at start-up.

[evolflower]

Here's the Autoruns information, and I'll perform the other tasks while awaiting your reply.

Attached Files

•  AutoRuns.txt   71.41KB   165 downloads