[svault]

Hi peeps,

need help. Can't figure out what is causing my BSOD. Been crashing multiple times daily. I've attached the minidump folder.

Running Win 7 Professional 64-bit + Service Pack 1
Processor i5 2520M with 8gb ram.

Thank you!

Attached Files

•  Minidump.zip   268.62KB   131 downloads

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Hi there,

Do you currently have an active backup of all the important information on your laptop?

I am going to assume from those mini dumps that this issue doesn't occur when in Safe Mode?
To boot into safe mode to test this, please follow these instructions from Microsoft.

Are you using Norton Anti-Virus or any other Norton/Symantec products?

I would first start by updating some drivers and reinstalling some software.

Can you update your network drivers to the latest version?
Can you completely uninstall and reinstall Norton if it is installed?

I would also check some of your hardware to just be on the safe side.

Download and run Memtest86 from here. Please download the per-compiled bootable ISO (.zip), extract the ISO from the zip file, burn the ISO to a CD and boot your computer from the CD. Leave this to run for several hours, preferably overnight, when you return see if any errors have appeared on screen.

In the search box within the start menu type 'cmd', then right-click and select run as administrator. From the command prompt, please type 'chkdsk /f', then press enter. Then a message will appear asking, type 'Y' and press enter. Restart your computer wait while it checks your hard drive.
Once the computer has booted back up, on the search box within the start menu type 'eventvwr.msc', then press enter. Open the application log and see if you can see any entries for CHKDSK in the source. Open this entry and copy the results into the next post along with a update on the status of your computer.

Also check for any damaged Windows files, in the search box within the start menu type 'cmd', then right-click and select run as administrator. From the command prompt, please type 'sfc /scannow', then press enter.

Thank you, Masher92.

Edited by masher92, 14 June 2013 - 05:09 PM.

[masher92]

Hi there,

Do you currently have an active backup of all the important information on your laptop?

I am going to assume from those mini dumps that this issue doesn't occur when in Safe Mode?
To boot into safe mode to test this, please follow these instructions from Microsoft.

Are you using Norton Anti-Virus or any other Norton/Symantec products?

I would first start by updating some drivers and reinstalling some software.

Can you update your network drivers to the latest version?
Can you completely uninstall and reinstall Norton if it is installed?

I would also check some of your hardware to just be on the safe side.

Download and run Memtest86 from here. Please download the per-compiled bootable ISO (.zip), extract the ISO from the zip file, burn the ISO to a CD and boot your computer from the CD. Leave this to run for several hours, preferably overnight, when you return see if any errors have appeared on screen.

In the search box within the start menu type 'cmd', then right-click and select run as administrator. From the command prompt, please type 'chkdsk /f', then press enter. Then a message will appear asking, type 'Y' and press enter. Restart your computer wait while it checks your hard drive.
Once the computer has booted back up, on the search box within the start menu type 'eventvwr.msc', then press enter. Open the application log and see if you can see any entries for CHKDSK in the source. Open this entry and copy the results into the next post along with a update on the status of your computer.

Also check for any damaged Windows files, in the search box within the start menu type 'cmd', then right-click and select run as administrator. From the command prompt, please type 'sfc /scannow', then press enter.

Thank you, Masher92.

Edited by masher92, 14 June 2013 - 05:09 PM.

[svault]

Thanks! I have deleted all instances of Norton. Doesn't crash now. Will keep this thread updated if it does.