[mpearsonmadrid]

For some time I haven't been able to listen to BBC radio by clicking on their link. Now, this problem is entirely of my own making because some time ago I was trying to solve a problem and deleted something from the operating system by mistake. I got myself into a bit of a tangle and couldn't get the file back and decided to abandon trying to fix things myself. I wonder if someone could help me begin to fix this problem and I hope that I have expressed myself sufficiently for you to understand what I am on about! Many thanks in anticipation...

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If it was a system file you deleted you could try the following.

SFC /Scannow Win7

Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.

[rshaffer61]

If it was a system file you deleted you could try the following.

SFC /Scannow Win7

Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.

[mpearsonmadrid]

Very many thanks but I'm afraid I'm not having much success, possibly because I don't understand the instructions but possibly because I have never had a Windows installation DVD.

edit: The penny may have just dropped, I am making progress and will keep you informed..

Edited by mpearsonmadrid, 21 June 2013 - 09:21 AM.

[rshaffer61]

Let me know if there is something you don't understand and I will try to explain it better for you.

[mpearsonmadrid]

I followed the procedure and at the end of the scan I was told that files had been repaired but unfortunately I still have the same problem. I do know that I deleted something some time ago but can't remember what although when I click on the radio tab to get live radio I am directed to this download: r3_heaacv2 which I can open in iTunes for example and I can get the live stream from other BBC pages it's just annoying that I know there is something not quite right. Does any of this make any sense? Thank you for your patience..

[rshaffer61]

r3_heaacv2 seems to be part of the streaming process. Does it keep asking you to download everytime you try to stream anything BBC?

[mpearsonmadrid]

Yes it does but only from one of the BBC radio live stream sites, it's OK from others so I can get the programmes that I want, I'm just worried that I deleted something that I know that I shouldn't have.

[rshaffer61]

Since SFC repaired what it found then the most obvious now is the streaming software. Any chance of reinstalling that or maybe a update to the program is available?

[mpearsonmadrid]

I don't think that I ever downloaded any streaming software to get BBC radio. Maybe I should just accept that it is as it is

[rshaffer61]

There is another way to look.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads

[mpearsonmadrid]

computer name: MICHAEL-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™ i5-2400S CPU @ 2.50GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 6422896640 total
VM: 2147352576, free: 1944604672




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer

[rshaffer61]

Not to worry I have another program to look for the issue.

Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.


" Go to
" Start
" In the Search box type in Event Viewer in the search box and press Enter
" From this point you can follow from step four from the below method as they will be the same.
Method Two
" Go to Start
" Right click on the Computer Icon and select Manage
" Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
" On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
" Look for the ones that correspond to the times that your issue occurred.
" If any are found please double click and expand the error. This will open and give you more information on the error.
" Please include that in your next reply.

[mpearsonmadrid]

I have been trying this for a while now and have got to 'Local' and 'Windows' I presume I look under 'System' in 'Window Logs'? I am not too sure what I am supposed to be looking for but I can only find things from a few specific days anyhow as I have deleted and re-installed things a couple of times recently.

One other interesting discovery that I made today is that the streaming issue does not exist on I.E and it works perfectly but does not do so on Google which is my preferred browser and also Firefox directs me to the same r3_heaacv2 file.

[rshaffer61]

Hmm that is strange and tells me it is a browser issue and not a system issue.
I'm wondering on Google (Do you mean Chrome) if there is a setting not right.
I'm going to keep researching this as the only thing that comes up so far is just that it is part of the url when you stream BBC content.

[mpearsonmadrid]

Yes, I mean Chrome (also the problem is the same for Firefox)