[Niyol]

Hi I keep getting a BSOD when using Hotspotshield all the time at the computers start up.
I removed Hotspotshield and no more problem but i would really like to use it again if possible, another thing I noticed is it kills MSE at start up just before the BSOD occurs.
Much thank yous.
Zeb


Here is the log it gave me:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.11
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 00000004
BCP2: 00000002
BCP3: 00000000
BCP4: 8B196D70
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062713-92508-01.dmp
C:\Users\V\AppData\Local\Temp\WER-254624-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

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Please provide the following info in your next reply.

Please Attach the two logs.

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:

Flush DNS
Report IE Proxy Settings
Report FF Proxy Settings
Reset Ie proxy Settins
Reset FF proxy settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.




Download Autoruns and Autorunsc
http://download.sysi...es/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply

Please upload your dump files as well I need to see the actual dump instructions below.
http://h30434.www3.h...les/td-p/253475

[rockmilk]

Please provide the following info in your next reply.

Please Attach the two logs.

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:

Flush DNS
Report IE Proxy Settings
Report FF Proxy Settings
Reset Ie proxy Settins
Reset FF proxy settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.




Download Autoruns and Autorunsc
http://download.sysi...es/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply

Please upload your dump files as well I need to see the actual dump instructions below.
http://h30434.www3.h...les/td-p/253475

[Niyol]

Hello RockMilk

I've just downloaded a new update for HotSpotShield and it's OK now, problemo fixed kind sir.

Cheerz for your help RockMilk. I will watch how you fix these other BSOD and try to learn how to figure them out should any occur in the future

Thank you RockMilk
o0o

[rockmilk]