[BonbonRose]

So, here I am..

I reset the BIOS and this helped with booting from CDs also checked for faulty RAM. Other than managing to boot from CDs, I still get the same error screens.

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A disk containing operating system files has, when booting from it, to drop those files somewhere, namely the hard drive which in my opinion is dead.

[Wolfeymole]

A disk containing operating system files has, when booting from it, to drop those files somewhere, namely the hard drive which in my opinion is dead.

[Ztruker]

Just ran into the same problem at the shop, the 0X000000E9 error trying to install Windows 7. Turned out to be a bad hard drive. I agree with Wolfeymole that your hard drive is probably defective. The other possibility is the optical drive (CD/DVD drive).

Looked at the other thread you had again and there were lots of problems with booting discs there too. I think it would be a very good idea to try a different DVD drive. Can you borrow one from a friend to try?

[BonbonRose]

Hi,

In my humble opinion, I think the DVD drive is OK; The CDs boot now just fine.. I even tried every single bootable CD I have and they all worked very well. The latest news is that Win 7 and XP booted normally too. I did nothing I promise.. I think my computer is haunted!

I just did few scans..
Avira Rescue CD


Memtest86+ and Windows Memory Diagnostic in Hiren's BootCD


I also captured these two snapshots from Ubuntu and Partition Wizard.




So, what do you think?

[Ztruker]

I have no idea. Haunting is beginning to sound pretty good

Also, instead of taking pictures, do screen captures to post info here:

Post a picture to GeeksToGo

Make sure the window you want to capture has the focus.
Press Alt+Print Screen. That will capture the active window.
XP: Click Start then Run, type mspaint and press Enter.
Vista or Windows 7: Click Start, type mspaint and press Enter.
Press Ctrl+v to paste the picture in to the MS Paint window.
Click File then Save as and save it to your Desktop.

Start a new reply.
Click on the Browse button below the message input area.
Navigate to where you saved the picture, select it and click on Open.
Click on Attach This File.
Once uploaded, click on Add To Post to the far right of the uploaded file.
Scroll down and click [b]Preview Post to verify the image shows.

[BonbonRose]

Hi,

Small question concerning the last screen shots (from Ubunutu and Partition Wizard); Do they mean the HD is not recognized or unallocated - if they are not the same thing? Accordingly, is the entire data stored wiped?

If my haunted HD is intact, would this tutorial given to me in another topic wipe out all the data or just replace the OS - step 6b in particular?

I would Ztruker if I could.. but as you know the computer doesn't boot

Edited by BonbonRose, 14 July 2013 - 07:18 PM.

[Ztruker]

Step 7 will wipe the hard drive. I would chose Quick Format though as a long format of a 500GB hard drive takes a long time, probably several hours.

I think I found the Users Guide for our computer: here

Part 2-11 on page 34 shows how to Load Fail Safe Defaults for your BIOS. Give that a try. If that works then after the install completes, Load Optimized Defaults to hopefully give you better performance.

As I mentioned before, I just worked on a Win 7 install failure with 0XC00000E9. Turns out it was not the hard drive after all but the install media. I downloaded a legal .iso and created a new DVD and it installed with no problem, so it's quite possible that even though you have a retail disc, it may be defective somehow.

You can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on the Retail version you have will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.

• Download and run Universal USB Installer – Easy as 1 2 3
• Select Windows 7 from the first drop down list, all the way to the bottom
• Select the downloaded Windows 7 iso file
• Select your USB flash drive
• Click Create

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

[Wolfeymole]

You have a 500GB hard drive which is unallocated Rose, this mean that it doesn't contain any files whatsoever.

Now I want you to look at this tutorial on setting up Windows 7 using screen shots step by step and tell us exactly when you see that error message shown in your very first post in this thread.

http://pcsupport.abo...tall-part-1.htm

[BonbonRose]

Step 7 will wipe the hard drive. I would chose Quick Format though as a long format of a 500GB hard drive takes a long time, probably several hours.

I tried the XP CD yesterday creating a 50-GB partition but I didn't get that step. I have no idea but maybe because it's a part of a whole or maybe the HD is completely blank - as Wolfeymole said - therefore no need for it.. Just wanted to fill you in.

I think I found the Users Guide for our computer: here

Part 2-11 on page 34 shows how to Load Fail Safe Defaults for your BIOS. Give that a try. If that works then after the install completes, Load Optimized Defaults to hopefully give you better performance.

I'll study that. I did Load Fail Safe Defaults and the Optimized Defaults when you told me to reset the BIOS though.

As I mentioned before, I just worked on a Win 7 install failure with 0XC00000E9. Turns out it was not the hard drive after all but the install media. I downloaded a legal .iso and created a new DVD and it installed with no problem, so it's quite possible that even though you have a retail disc, it may be defective somehow.

OK. I'll do that.

You have a 500GB hard drive which is unallocated Rose, this mean that it doesn't contain any files whatsoever.

I have nothing to say but

Now I want you to look at this tutorial on setting up Windows 7 using screen shots step by step and tell us exactly when you see that error message shown in your very first post in this thread.

http://pcsupport.abo...tall-part-1.htm

I got this screen after loading Windows 7 files (the image in page 3). And when things worked, I started to see 4 & 5. Never went further though.

In case the HD isn't broken and it's only an install media problem, it'd mean that all I need is replacing the OS. My question is which link is applicable the one Wolfeymole gave me or this one or do I need a different one?

Maybe it's not it's time yet but from the OSs I have (WinXP, Win7, Ubuntu 10 and Mint 9) which one do you recommend?

Edited by BonbonRose, 15 July 2013 - 10:57 AM.

[Ztruker]

It's after page 5 that you get the error 0XC00000E9, right or is that gone now?

I recommend Windows 7.

[BonbonRose]

Hi,

No, it's page 3 that I used to get the error screen after.

[Wolfeymole]

I'll guarantee that the HDD is well and truly down the toilet.

[BonbonRose]

Sorry Wolfeymole this might seem silly but do you mean I need a new HD or all the data is lost as you said before?

[Wolfeymole]

Yes you need a new hard drive Rose and because the drive is clearly shown as Unallocated then all data is gone.

I am of the opinion that when you try to boot any operating system disk it tries to load the files but cannot do so because the drive is faulty.

[BonbonRose]

Hi,

I woke up this morning to find that my dad took the computer to a specialist. It's quite a long time for my dad to be without it
When it comes back I'll post here what the specialist says. Though humbly and sadly I'm prone to agree with Wolfeymole it's a HD problem.

Thank you all soooo much for your help I really appreciate it!

Edited by BonbonRose, 20 July 2013 - 10:08 AM.