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Failed to Install Service Pack 1


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#1
rajkk1

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Hello!

I have a windows 7 home premium 64-bit OS and I tried to install service pack 1 (along with 2 other windows updates) and it won't let me. I have posted a couple of screenshots of the error message below:

Untitled.png

Untitled2.png

Any help would be much appreciated. Thank you!
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#2
Ztruker

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Check the date and time of your computer. Strangely this can cause a problem like this.
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#3
rajkk1

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Check the date and time of your computer. Strangely this can cause a problem like this.

I tried changing the date and time but unfortunately it didn't solve the problem :(. The same thing still happens. Any other advice?
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#4
Ztruker

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Try running the System Update Readiness Tool:

System Update Readiness Tool for Windows 7 (KB947821) [May 2013]
System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2013]
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#5
rajkk1

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Try running the System Update Readiness Tool:

System Update Readiness Tool for Windows 7 (KB947821) [May 2013]
System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2013]

I downloaded and installed 64-bit Readiness Tool successfully. I then ran windows update again (re-checking for updates). Still the same updates and still the same problem (i.e. failed installation) :(. Any other suggestions?
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#6
Ztruker

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I'm going to suggest you post in the Windows Update forum at sysnative.com. The folks there are excellent at fixing Windows Update problems.

Follow the directions in the Windows Update Forum Posting Instructions

The first thing they want is the cbs.log file which they tell you how to find and upload. Please post a link here to your thread there when you open it.
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#7
rajkk1

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Thanks for the help Ztruker! I did what you told me. Here's the link to my thread: http://www.sysnative...e-pack-1-a.html

I will post one last update when the problem gets solved.

Thanks again!
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#8
Ztruker

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You look to be in good hands. Tekno Venus is excellent.
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#9
rajkk1

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My problem was solved by Stephen over at sysnative.com :D. Thanks for all your help Ztruker!

rajkk1

Edited by rajkk1, 08 August 2013 - 08:50 AM.

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#10
Ztruker

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Excellent! Thanks for letting me know.
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