Avast! Unable to Start Scan: Access is denied [Closed]
Started by
bonitz
, Aug 06 2013 06:51 AM
#1
Posted 06 August 2013 - 06:51 AM
#2
Posted 30 September 2013 - 05:34 AM
Hi bonitz,
My name is Valinorum and I will be your helper today. Before we proceed, please, acknowledge yourself the following(s):
Note: Please, bare in mind that I am still a trainee and my replies need to be reviewed by my teachers before I post them to you. Take is as a good thing because now you have two people examining your problem. I really hope that we will be able to send you home with a smile on your face.
My name is Valinorum and I will be your helper today. Before we proceed, please, acknowledge yourself the following(s):
- Please do not create any new threads on this while we are working on your system, as it wastes another volunteer's time.
- Please do not install any new software while we are working on this system,as it may hinder our process.
- Malware removal is a complicated process so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
- Please do not try to fix anything without being ask.
- Please do not attach your logs. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
- Please print or save the instructions I give you for quick reference. We may be using Safe mode and you will not always be able to access this thread.
- Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malwares infections are so severe that only option we have is to re-format and re-install the operating system.
- If you are confused about any instruction stop and ask. do not keep going on.
- The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.
Note: Please, bare in mind that I am still a trainee and my replies need to be reviewed by my teachers before I post them to you. Take is as a good thing because now you have two people examining your problem. I really hope that we will be able to send you home with a smile on your face.
- Step #1 Scan with OTL
- Please download OldTimer's Listit from one of the following locations and save it to your Desktop.
Download Link 1
Download Link 2
Downlaod LInk 3 - Copy and Paste the following code inside the Custom Scans/Fixes box;
netsvcs BASESERVICES %SYSTEMDRIVE%\*.exe /md5start services.* explorer.exe winlogon.exe Userinit.exe svchost.exe /md5stop CREATERESTOREPOINT
- Click the Quick Scan button;
- After the scan two logs will be produced;
- Copy and paste the content of the logs in your next reply
- Required Log(s):
- OTL.txt;
- Extras.txt
#3
Posted 30 September 2013 - 06:02 AM
Hello,
In addition to the logs can you answer the questions below:
Tell how is your system running now?
Regards,
Valinorum
In addition to the logs can you answer the questions below:
- Which version of Avast are you currently running?;
- Do you recall anything noteworthy which had occurred before the current behavior of Avast?;
- Have you tried a re-installation of Avast?
- Step #2 Try re-installing Avast
Download Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel - Run aswClear
- It will offer to reboot to safe mode .. Accept that
- Once it has rebooted to safe mode
- In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
- Press Uninstall
- Once complete reboot your system to Normal Mode
- Reinstall Avast
Tell how is your system running now?
Regards,
Valinorum
#4
Posted 03 October 2013 - 12:15 AM
48 hours BUMP.
As it has been more that 48 hours since I last heard from you, Do you still need help?
As it has been more that 48 hours since I last heard from you, Do you still need help?
#5
Posted 06 October 2013 - 10:27 AM
Due to lack of feedback, this topic has been closed.
If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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