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Computer restarting wth ntoskrnl.exe error

Started by SternBern , Aug 07 2013 05:35 PM

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#1
SternBern
Posted 07 August 2013 - 05:35 PM

SternBern

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Hello, I've had this laptop for a little over a year now and I've been getting these BSOD's, I've only gotten two of them so far. One in June, and one now. After a bit of searching I found BlueScreenViewer. Here's the dump info:

==================================================
Dump File : 080713-24117-01.dmp
Crash Time : 8/7/2013 3:21:56 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`06a4ea10
Parameter 3 : fffff800`00b9c3d8
Parameter 4 : fffffa80`0cbeee10
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080713-24117-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 958,000
Dump File Time : 8/7/2013 3:23:48 PM
==================================================

I don't know much about computers, and I've been on here before due to heating issues. Guess its something new everytime. I was wondering how to go about finding any more information about this issue at all. I've attached another DMP file. Any help would be wonderful. Thank you!
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#2
rockmilk
Posted 07 August 2013 - 05:46 PM

rockmilk

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Download Autoruns and Autorunsc
http://download.sysi...es/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

Upload your dump files.
http://h30434.www3.h...les/td-p/253475
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#3
SternBern
Posted 07 August 2013 - 05:53 PM

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Hey! Thanks for the quick reply! I've attached both files you've asked for.

Attached Files


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#4
rockmilk
Posted 07 August 2013 - 07:01 PM

rockmilk

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You need to upload the dump files I asked for bluescreen view does not tell me much.

If you have run CCleaner (Version: 4.02) since the bluescreen then the .dmp files will have been cleaned by it.
Open ccleaner and untick memory dumps under system.
Wait for it to crash again and upload the dump files.
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#5
SternBern
Posted 07 August 2013 - 07:26 PM

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Here you go.

Attached Files


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#6
rockmilk
Posted 07 August 2013 - 07:53 PM

rockmilk

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*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff88003989080, the pool entry being checked.
Arg3: fffff8800398907f, the read back flink freelist value (should be the same as 2).
Arg4: fffff88003989080, the read back blink freelist value (should be the same as 2).

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR:  0x19_3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800031c54b3 to fffff80003092c00

STACK_TEXT:  
fffff880`0c5d8858 fffff800`031c54b3 : 00000000`00000019 00000000`00000003 fffff880`03989080 fffff880`0398907f : nt!KeBugCheckEx
fffff880`0c5d8860 fffff960`00159922 : 00000000`00000000 fffff900`c3248770 00000000`6c777355 00000000`00000000 : nt!ExDeferredFreePool+0xa53
fffff880`0c5d8950 fffff960`000af7bd : fffff900`c3248770 00000000`0000000a 00000000`00000158 00000000`00000000 : win32k!UserReAllocPoolWithTag+0x2e
fffff880`0c5d8980 fffff960`000af64e : 00000000`00000000 fffff900`c0ec98b0 00000000`00000000 fffffa80`00000000 : win32k!InternalBuildHwndList+0x69
fffff880`0c5d89b0 fffff960`00096109 : 00000000`00000000 fffff880`0c5d8b60 00000000`00000000 00000000`00000000 : win32k!BuildHwndList+0x76
fffff880`0c5d89e0 fffff800`03091e93 : fffffa80`0c96b270 00000000`00000000 00000000`02c3f708 fffff880`0c5d8a88 : win32k!NtUserBuildHwndList+0x19d
fffff880`0c5d8a70 00000000`767c5c7a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`02c3f6e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x767c5c7a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+a53
fffff800`031c54b3 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExDeferredFreePool+a53

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a53

BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a53

Followup: Pool_corruption

---------



*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006a4ea10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800cbeee10, The blocked IRP

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fc6000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00b9c388 fffff800`030ec8c2 : 00000000`0000009f 00000000`00000003 fffffa80`06a4ea10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`0308784c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`030876e6 : fffff800`0322cf20 00000000`014bb1b9 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`030875ce : 00000315`8f794b0e fffff800`00b9cb18 00000000`014bb1b9 fffff800`031fb9a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`030873b7 : 000000b0`f0f8afc1 000000b0`014bb1b9 000000b0`f0f8afe7 00000000`000000b9 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0307490a : fffff800`031f7e80 fffff800`03205cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

Followup: MachineOwner

These are pointing to a corrupted disaplay driver.

Open your device manager hit the start button then right click on computer then select properties then select device manager.

In device manager, click the View menu and select Show hidden devices

Then hit view again and select devices by connection.



Then scroll down right click and uninstall the drivers listed below,dont worry these will be reinstalled upon reboot by windows.



Ide channel
Security Driver
Security Processor loader Driver.

Each of these files will request a reboot after uninstall wait until the last one to reboot.


Please donwnload driver sweeper run it as admin and clean the Nvidia Display driver.
http://www.guru3d.co...r_(no_installer).html

Then reboot the machine.

Go here and get the latest Nvidia Driver.
http://www.nvidia.co...aspx?lang=en-us

Let us know if this add's some stability to your machine.

Edited by rockmilk, 07 August 2013 - 08:22 PM.

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