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Starts okay - then becomes unresponsive

Started by ttbcs , Aug 08 2013 10:08 PM

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#16
RKinner

Posted 15 August 2013 - 05:45 PM

Malware Expert

Expert
24,701 posts

I expect they are hiding inside the driver for your hard drive under Disk drive in Properties, Driver, Driver Details.

Right click on each of the two devices with yellow marks and uninstall or delete. Then reboot. See if that helps.

If not, try typing
msconfig

in the search box. When it finds msconfig.exe, right click on it and Run AS Admin.

Click on Diagnostic Startup and then OK. Reboot into regular mode.

Minimize msconfig when it comes up after the boot. You may not be able to do much in this mode but leave it on a while and see if it still crashes.

#17
ttbcs

Posted 17 August 2013 - 11:39 AM

Member

Topic Starter
Member
102 posts

I expect they are hiding inside the driver for your hard drive under Disk drive in Properties, Driver, Driver Details.

Found them listed there but could not uninstall or delete from the properties screen. I navigated to the location of the drivers shown and moved them out of the drivers folder.

Right click on each of the two devices with yellow marks and uninstall or delete. Then reboot. See if that helps.

deleted the two and restarted the computer - blue screen on start up. Windows attempted a fix to a previous state. Upon restart it still became unresponsive. The iastor drivers were back in the drivers folder.

I am starting to lose hope. Perhaps I should just drop the laptop off with the geek squad?