Acer M series laptop handful of keys not working.
Started by
abone114
, Aug 11 2013 10:35 AM
#1
Posted 11 August 2013 - 10:35 AM
#2
Posted 11 August 2013 - 10:47 AM
UPDATE:
I tried uninstalling the keyboard drivers and rebooted the laptop. That seems to have worked so it doesn't appear to be a hardware issue but I'm still curious as to why this would start happening? Can anyone shine some light onto this? Thanks a bunch in advance.
I tried uninstalling the keyboard drivers and rebooted the laptop. That seems to have worked so it doesn't appear to be a hardware issue but I'm still curious as to why this would start happening? Can anyone shine some light onto this? Thanks a bunch in advance.
#3
Posted 12 August 2013 - 07:38 AM
UPDATE
Started my laptop up this morning and the keys are once again not working... This is very frustrating. Still looking for answers to this problem...
Started my laptop up this morning and the keys are once again not working... This is very frustrating. Still looking for answers to this problem...
#4
Posted 13 August 2013 - 03:31 PM
Because you have replied to your own topic, it appears to the techs that you are being helped already. I will see if I can find someone to help you.
#5
Posted 13 August 2013 - 06:37 PM
Save your data then try restoring to Factory state. The Users Manual covers this starting on page 47.
#6
Posted 16 August 2013 - 12:01 PM
Ok I will try that, thanks for the reply. On a side note, the keyboard is still acting up. I've now tried going into the ease of access menu and checking on "filter keys". I hit apply and then I uncheck it again and hit apply once more. This is also fixing the issue. It's just a pain because I have to do this every time I wake the laptop up... I'll try restoring to factory. Thanks.
#7
Posted 27 August 2013 - 08:02 AM
Ok so I restored to factory defaults but it has not fixed the issue... I went on the Acer website and entered my serial number to see if I could get support for this issue from them. I was informed that my laptop is NOT under warranty for some reason (it is a factory refurb) I need to investigate this further because it should certainly still be under warranty, I checked on this before I bought it. Either way I'm still not sure what the issue is...
#8
Posted 27 August 2013 - 07:04 PM
If restoring to factory state did not resolve it then I don't know what else to suggest. Beat on Acer and make them honor the wqarranty.
#9
Posted 28 August 2013 - 11:31 AM
hmm, yeah looks like I'll have to. Thanks for the suggestions.
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