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Newly found problem using laptop within Wireless Network

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Hi all - maybe someone could help me!

I bought a Compaq laptop last Easter and used it within the home based wireless network we had (Virgin Media) very successfully.

We have just moved and have had the same company 're connect' us.

This was on Tuesday. I managed to use my Windows 7 based laptop within the network after it was all set up....clicked on the available network and entered the password and off it went - working just as well as it used to.

As of Thursday (early hours of the morning) it still worked 100% fine. Then hours later - doesn't work.

Laptop works if a cable is plugged into the router and in turn, into the laptop.

No way of connecting to network wirelessly it seems.....contacted company and they said it just happens sometimes and I would need to go to a computer shop for them to either fit a dongle or get them to add a driver to my equipment.

Is this right? Is there anything I can do instead??


Edited by MATT27, 15 August 2013 - 09:28 AM.

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Hi :welcome:,

In your case I would start by power down the internet router or modem wait about 10 seconds and then turn it on again.

Next if it doesn't work please do a little test...

  • open the Command Prompt as Administrator (Tutorial)
  • type the following command and press Enter after each line:
    netsh wlan show networks mode=bssid >"%temp%\log.txt"
    start "%temp%\log.txt"
Notepad will open with a log please Copy & Paste the contents to your post.
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