[JulySFX]

Hi

I'm currently trying to factory reset my HP desktop and was going for the exactly same steps shown in this video:

I can get my PC up to the System Manager but here, the problem is that it won't let me select 'System Recovery' option. The option is listed in the System Manager but it's unselectable.

Can anyone please help me with this or with factory resetting my computer in some other ways?

Thanks in advance!

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Give this a try:

HP:
Press the power button to start the HP. Press and hold the F11 key to launch the HP Recovery Manager from the recovery partition.

[rshaffer61]

Give this a try:

HP:
Press the power button to start the HP. Press and hold the F11 key to launch the HP Recovery Manager from the recovery partition.

[Ztruker]

Post a snapshot of a fullscreen Disk Management:

To open Disk Management, press Windows key+r, type diskmgmt.msc and press Enter or click GO. Make it full screen.

Vista and Windows 7: How to Use the Snipping Tool in Vista - Vista Forums (says it's for Vista but also works with Win 7/8).

Use the Browse and Attach This File buttons below the text input area while using the Full editor to upload and insert here.

[JulySFX]

[JulySFX]

Post a snapshot of a fullscreen Disk Management:

To open Disk Management, press Windows key+r, type diskmgmt.msc and press Enter or click GO. Make it full screen.

Vista and Windows 7: How to Use the Snipping Tool in Vista - Vista Forums (says it's for Vista but also works with Win 7/8).

Use the Browse and Attach This File buttons below the text input area while using the Full editor to upload and insert here.

[JulySFX]

Give this a try:

HP:
Press the power button to start the HP. Press and hold the F11 key to launch the HP Recovery Manager from the recovery partition.

I tried this but the Recovery Manager is still not letting me choose the option 'System Recovery'.

[rshaffer61]

This might be a possible recovery partition that is faulty or corrupted. I'll keep researching to see if others have had this issue and if a possible resolution was found.

[JulySFX]

This might be a possible recovery partition that is faulty or corrupted. I'll keep researching to see if others have had this issue and if a possible resolution was found.

Okay. Thank you very much

[JulySFX]

btw how do i delete a post on this site? i don't see any options for it :S

[rshaffer61]

Did you make a set of recovery disks when the system was brand new as most manufacturers suggest?

[JulySFX]

Did you make a set of recovery disks when the system was brand new as most manufacturers suggest?

hmm no i don't think so. why?

[rshaffer61]

If you did not create the recovery disks then you may have to contact the manufacturer and see about purchasing a set of recovery disks. They normally cost less then $30 for a full set which will include your OS, Software, Programs and all drivers. It will do exactly the same thing as the recovery partition but you will have the actual media. Is there a sticker somewhere on the system with your original OS version and registration number?

[Ztruker]

An alternative is to download a legal copy of a Windows 7 ISO and use it to re-install with. The download is around 3.5GB and takes a half an hour or so (if you have a good internet connection). If interested:

If you do not have a Windows 7 installation DVD, or it's not up to the Service Pack level currently installed,you can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file. Just be careful during the install not to accidentally install some of the bundled junk that comes with it. Always take The Custom Install option.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on your computer will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.

• Download and run Universal USB Installer – Easy as 1 2 3
• Select Windows 7 from the first drop down list, all the way to the bottom
• Select the downloaded Windows 7 iso file
• Select your USB flash drive
• Click Create

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

[JulySFX]

An alternative is to download a legal copy of a Windows 7 ISO and use it to re-install with. The download is around 3.5GB and takes a half an hour or so (if you have a good internet connection). If interested:

If you do not have a Windows 7 installation DVD, or it's not up to the Service Pack level currently installed,you can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file. Just be careful during the install not to accidentally install some of the bundled junk that comes with it. Always take The Custom Install option.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on your computer will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.

• Download and run Universal USB Installer – Easy as 1 2 3
• Select Windows 7 from the first drop down list, all the way to the bottom
• Select the downloaded Windows 7 iso file
• Select your USB flash drive
• Click Create

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

My windows OS is 64bit and it's windows 7 home premium shown like above. To get the same version as this, which one should I download between these two displayed like below?

I think the first one is the one I should get but it's only 2.4GB unlike what you said, the download is around 3.5GB. I'm confused




Update: I installed ImgBurn first and ImgBurn Log was opened automatically which said my computer has this type of OS: . So I'm downloading English version of this .iso file:

Am I on the right track?

Edited by JulySFX, 29 August 2013 - 11:55 PM.

[JulySFX]

If you did not create the recovery disks then you may have to contact the manufacturer and see about purchasing a set of recovery disks. They normally cost less then $30 for a full set which will include your OS, Software, Programs and all drivers. It will do exactly the same thing as the recovery partition but you will have the actual media. Is there a sticker somewhere on the system with your original OS version and registration number?

Thank you very much for your help! I'll go for the legal download that Ztruker suggested for me first and if things don't go well, I'll get back to your solution again.