[strew1221]

Hi, my computer has become very cumbersome to work with. It takes forever to get to the home screen after startup and when I get on the internet it's really slow loading pages.
I just finished working with maliprog from the virus, spyware, malware removal forum. He helped me clean my system from malware but my problem still exists. He suggested I open a new topic in this forum.
I don't know how to link to my previous topic. If someone can tell me I'll do that in my next post.

I have an HP Mini 311 with Windows 7 Professional.

Malware Topic

Edited by phillpower2, 31 August 2013 - 03:46 PM.
Link added

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Hello strew1221

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop information

NB: An example of the url that we require and the information that it leads to http://www.pcpitstop...?conid=25271813

[phillpower2]

Hello strew1221

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop information

NB: An example of the url that we require and the information that it leads to http://www.pcpitstop...?conid=25271813

[strew1221]

Hi phillpower2, thank you for taking the time to help me. It took a good 1 1/2 hours to get on the internet and complete this task.

http://www.pcpitstop...&report=Summary

[phillpower2]

Hello strew1221

While I study your test results please return to the PCPitstop results and address the items that have a red X against them, if you hover the cursor over the item you will be given a description of the issue and if you click on it you will be instructed how to correct the problem, post back when you have done this.

You are welcome BTW

[strew1221]

Hi, first of all it took almost 2 hours to get internet explorer to load. A box would appear for internet explorer and then disappear. This continually happened until finally it came up and stayed up. I then tried to work on the red x items from pc pit stop. I did a couple, but others I wasn't sure how to do. It's been almost 4 hours and I got frustrated and turned off the computer because it was so slow and not responding the way it should have.

Oh and I'm using another laptop to type this message because it takes 1 minute instead of at least 30 minutes with the other laptop.

I'll try again tomorrow since it's almost 1am. Sorry

[strew1221]

I ran the fix for Craplet Scan, Clear IE Cache, Delete Tracking Cookies.

[phillpower2]

How is the computer running now.

A fair bit for you to get through now so please take your time with it, only reply when you have completed all tasks and take as long as you need

First thing I suggest is flushing the DNS Cache "how to" below;

1.Press the Windows key then type in cmd (do not press Enter)
2.In the search results that come up, right click “cmd” and run as administrator, when the screen flashes and asks for permission, accept it.
3.In the command prompt type in ipconfig /flushdns (or right click and paste it to the command prompt) then press Enter.
You should then see a dialog box saying successfully flushed resolver cache, if so you are done.

My next suggestion is to tidy up the data on your HDD so please follow the directions provided below starting with Autoruns http://technet.micro...ernals/bb963902

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Go to File then to Export As or Save in some versions.
5: Save AutoRuns.txt file to known location like your Desktop.
6: Attach to your next reply http://www.afterdawn..._in_windows.cfm

2nd: Download and run TFC from http://www.geekstogo...ds&showfile=187 your computer should automatically re-boot on completion but if not do it manually.

3rd: Defrag your HDD http://www.auslogics...re/disk-defrag/ a tidy drive is a faster drive, please note that I am not suggesting that you use any other product or service at the link.

Couple of other things to consider are what size HDD do you have and how much free storage space is available, you should always have between 15 and 20% of the overall capacity available, do not have more than 1 AV program running as it causes slowness as the programs fight for control of system resources, this can lead to instability and/or crashes.

To speed up your boot times find any unnecessary programs linked to start up "how to" below;

START -> RUN
type MSCONFIG in the RUN box
then click OK

Click on the start-up TAB

Look at each line that has a check in the box, these are start-up items, with the exception of Windows programs and your AV software uncheck the ones you do not want to run at start-up.

[strew1221]

Every time I try to download something, it runs a security scan and tells me the file contained a virus and was deleted. This happened with Autoruns.zip.
I can't download anything right now.

Edited by strew1221, 05 September 2013 - 06:46 PM.

[phillpower2]

Apologies for the delay strew1221.

Have you done the other two suggestions that do not require a download.

1.Press the Windows key then type in cmd (do not press Enter)
2.In the search results that come up, right click “cmd” and run as administrator, when the screen flashes and asks for permission, accept it.
3.In the command prompt type in ipconfig /flushdns (or right click and paste it to the command prompt) then press Enter.
You should then see a dialog box saying successfully flushed resolver cache, if so you are done.

To speed up your boot times find any unnecessary programs linked to start up "how to" below;

START -> RUN
type MSCONFIG in the RUN box
then click OK

Click on the start-up TAB

Look at each line that has a check in the box, these are start-up items, with the exception of Windows programs and your AV software uncheck the ones you do not want to run at start-up.

The Norton software may be behind your present download issues so I suggest that if you can that you remove it with the Norton Uninstaller Tool and then install Avast Free as it is more user friendly and does not hog system resources.

[strew1221]

Ok so I went through the startup and unchecked some stuff. I also flushed the dns cache and I uninstalled Norton and installed Avast. I just restarted the computer and I got the following message on the home screen:

There was a problem starting C:\Windows\system32\config\systemprofile\AppData\Local\Macromedia\SQLUNIRL.dll The specified module could not be found.

And now here's where things get crazy. Avast is popping up all kinds of screens. Lots of malicious url blocked, trojan horse found (Win32:EVO-gen [Susp], rootkit found [Win32:Sirefef-PL[Rtk]. It's at over 40 items and still going, mostly suspicious url's.

The thing is Maliprog from the Malware Removal forum said my computer was clean.

Therefore I am not going to try anything until I hear from you. Oh and I'm posting this from my other computer.

[phillpower2]

Thanks for the update strew1221 - sorry to hear that it is not better news

Due to the content of your update I will need to ask that this thread is checked by a suitably qualified malware person before I can suggest anything further.

[strew1221]

Ok, how do I do that?

[phillpower2]

Ok, how do I do that?

I have asked maliprog via PM to check the topic and advise accordingly.