[goofygrmom]

Please tell me what Ilivid is and how do I get rid of the pop ups from it. I didn't download it, but I keep getting pop ups. Very annoying. Thanks for any help with this.

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Hi! My name is zep516 and Welcome to Geeks to Go!

I'll do the best I can to resolve your computer issue
Please be patient with me as I am currently in training, and all of my responses to you have to be reviewed by my instructor before I post them. Just keep in mind that you get the advantage as you have 2 people examining your issue. Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!


I'll post instructions shortly...

Joe

[zep516]

Hi! My name is zep516 and Welcome to Geeks to Go!

I'll do the best I can to resolve your computer issue
Please be patient with me as I am currently in training, and all of my responses to you have to be reviewed by my instructor before I post them. Just keep in mind that you get the advantage as you have 2 people examining your issue. Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!


I'll post instructions shortly...

Joe

[goofygrmom]

Thanks Joe. I'll be waiting patiently.


BTW... I see you're from Pittsburgh. I was born and raised in Philly. Lived there most of my life. Small world.

[zep516]

Please download Junkware Removal Tool to your desktop.

• Disable your protection software now to avoid potential conflicts.
• Run the tool by double-clicking on XP. Or right click and select Run as Administrator Vista/Win7 and above.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Next

Please download AdwCleaner by Xplode and save to your Desktop.

• Double-click AdwCleaner.exe to run the tool.
  Note: Windows Vista, Windows 7/8 users right-click and select Run As Administrator.
• Click the Scan button.
• AdwCleaner will begin. Be patient as the scan may take some time to complete.
• After the scan has finished, click the Report button. A logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, please let me know about it.
• Copy and paste the contents of that logfile in your next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Next

Please download OTL to your Desktop

• Double click on the to run the program. On Vista/Win7 or 8 right click select Run As Administrator to start the program. If prompted by UAC, please allow it.
• Make sure all other windows are closed and to let it run uninterrupted.
• Click the Scan All Users checkbox and
• Check the option for All under the Extra Registry section
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files and post them in your topic

• OTL.txt <-- Will be opened, maximized
• Extras.txt <-- Will be minimized on task bar.

Please post the contents of both OTL.txt and Extras.txt files in your next reply.

In your next reply please post the:

• JRT.txt
• adwcleaner .txt
• OTL.txt
• Extras .txt

Thanks,

Joe

Edited by zep516, 17 September 2013 - 03:07 PM.

[goofygrmom]

I'll print this out and give it a try. Thanks tons. I'll let you know how I make out.

[zep516]

OK.

Thanks for getting back to me.

Joe

[Dakeyras]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.