[jasz13]

This problem has gradually become more frequent over the past month or so. I turn on my computer and my desktop screen comes up. Everything looks fine, though I can't do anything but move my mouse around and shutdown my computer (sometimes I can't even do that with my mouse and need to manually shut it down.) In the beginning I would just reboot and everything would be fine, but now I have to shutdown and turn my computer back on sometimes a half dozen times in order to be able to use my computer in any capacity. I have an HP Dell Desktop which runs a 64bit Windows 7 operating system with 3 gb RAM and an Intel® Core (TM 2) Quad CPU @ 2.40GHz.

Thanks for any help you can offer.

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Welcome To GTG

Perform these steps in SafeMode if needed.

• Hit the start button then type Msconfig.
• Then under the start up tab disable/un-tick all items.Hit Apply
• Under the Services Tab put a tick next to the box that says Hide all microsoft services.
• Un-tick all that remain.Hit Apply and Ok your way out of there.
• Then reboot the machine,into normal mode and see how it responds from there.
• Let me know the outcome then I post with instructions that are most relevant to your situation.

[rockmilk]

Welcome To GTG

Perform these steps in SafeMode if needed.

• Hit the start button then type Msconfig.
• Then under the start up tab disable/un-tick all items.Hit Apply
• Under the Services Tab put a tick next to the box that says Hide all microsoft services.
• Un-tick all that remain.Hit Apply and Ok your way out of there.
• Then reboot the machine,into normal mode and see how it responds from there.
• Let me know the outcome then I post with instructions that are most relevant to your situation.

[PhrantiQ]

Welcome to G2G jasz13, I'm sorry you're having this issue but I'm sure we'll be able to help you resolve it. Beyond following Rock's great advice, I'd like to know a few more things about the issue as well...

• When on the screen and nothing is responding, if you press CTRL+ALT+DEL or CTRL+SHIFT+ESC - Does the Task Manager come up?
• Is your machine making more noise than usual? If so, can you try and describe the noise (such as a clicking noise or anything).

Last item for me will be STEP ONE, which is just something I'd like you to take a look into and see if this may be an issue with your desktop or not.
STEP ONE:

• Let's look at your Motherboard. Open the side panel of your case, so you can view the motherboard clearly. Then let's look for Expanded Capacitors. Below are links to some examples of
  Expanded Capacitors. Please review your board for any of these, as capacitors have been known to cause many issues in electronics of all sorts (TV's to Computers to Garage Openers).
• Blown Capacitor - Examply 1
• Blown Capacitor - Example 2
• Bulging Capacitor - Example 1
• Bulging Capacitor - Example 2

Please post back with your findings, including a number count and possible pictures if you have that option available to you. We look forward to hearing from you and further assisting you with resolving this issue.

Edited by PhrantiQ, 21 September 2013 - 12:53 PM.