[Jordy-1303]

Hi,

About 1 year ago i have bought a custom made pc (not made by me).
The only thing Ive had with it is trouble. It's only getting worse. Every hour or so ill get a BSOD.
Its happening when playing games, browsing the internet, and so on.
However it occuring more when Im playing games.
Ive tried a lot of different things already like a clean install of Windows, RAM chech.

These are the specs:
ASUS line HD7850-2Gb Game PC
CPU: AMD Zambezi Octa-core FX-8120 3.1 Ghz 16 MB
GPU: Club3D HD7850-2GB Ati radeon DDR5
Optical: LG DVDRW brander GH22NS70 RAM
PSU: ATX KS-620 ATX 620W 14cm Silent
HDD: Sata3 Seagate 1TB 64Mb-7200rpm 1000GB
Ram: Corsair XMS 4x 4GB DDR3 1600Mhz ( 16GB totaal )
Mobo: Asus M5A78I/USB3 Ati Chipset
Bundel chassis fan Xilence ( 12cm & 8cm airflow )
Windows 7 Home Premium 64 Bit

Also the BSOD error codes are different each time. Here are a few of em.



I dont know what to do anymore
Maybe someone can help me here.

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Hello Jordy-1303.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

The first step i would like to do is to get the complete listing like above. Please do the following instructions and attach the requested logs.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads



Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[rshaffer61]

Hello Jordy-1303.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

The first step i would like to do is to get the complete listing like above. Please do the following instructions and attach the requested logs.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads



Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[Jordy-1303]

This are the crashes I get.



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 6-10-2013 14:08:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100613-33353-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x23C5C)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Sun 6-10-2013 10:39:55 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100613-37143-01.dmp
This was probably caused by the following module: dxgmms1.sys (0xFFFFF8800821D259)
Bugcheck code: 0x50 (0xFFFFF8070F1D71F8, 0x0, 0xFFFFF8800821D259, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 3-10-2013 19:02:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100413-26722-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x4688)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800D71E288, 0xFFFFF8800D71DAE0, 0xFFFFF800030B06DA)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Besturingssysteem Microsoft® Windows®
company: Microsoft Corporation
description: NT-bestandssysteemstuurprogramma
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 3-10-2013 17:41:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100313-26254-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x4688)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800C5859B8, 0xFFFFF8800C585210, 0xFFFFF800030E66DA)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Besturingssysteem Microsoft® Windows®
company: Microsoft Corporation
description: NT-bestandssysteemstuurprogramma
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 3-10-2013 15:14:27 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100313-33961-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0xE3 (0xFFFFFA80115144B0, 0xFFFFFA800F2994D0, 0x0, 0x2)
Error: RESOURCE_NOT_OWNED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread tried to release a resource it did not own.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 9-9-2013 13:56:12 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090913-30919-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x50 (0xFFFFF8A810881CA0, 0x0, 0xFFFFF8000337636C, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 5-9-2013 15:54:57 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090513-38360-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x4688)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800353F1E8, 0xFFFFF8800353EA40, 0xFFFFF80003088B02)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Besturingssysteem Microsoft® Windows®
company: Microsoft Corporation
description: NT-bestandssysteemstuurprogramma
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 1-9-2013 18:07:55 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090113-33618-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xAFA30)
Bugcheck code: 0x50 (0xFFFFF85114C67B38, 0x1, 0xFFFFF8800717CFBD, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. PAGE_FAULT_IN_NONPAGED_AREA



On Thu 29-8-2013 11:26:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082913-33119-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x20EC8)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88008357EC8, 0xFFFFF880040B3568, 0xFFFFF880040B2DC0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 27-8-2013 13:24:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082813-27643-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x50 (0xFFFFFA811CC06DB8, 0x0, 0xFFFFF800030A86EB, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 27-8-2013 9:12:01 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082713-25584-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x50 (0xFFFFFA0E10CFB868, 0x0, 0xFFFFF800033831AC, 0x7)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 18-8-2013 13:11:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081813-29796-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x20EC8)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88008372EC8, 0xFFFFF8800A5B8568, 0xFFFFF8800A5B7DC0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 17-8-2013 13:34:50 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081813-23649-01.dmp
This was probably caused by the following module: dxgmms1.sys (0xFFFFF8800741D29B)
Bugcheck code: 0x50 (0xFFFFFFFFFFFFFFFF, 0x0, 0xFFFFF8800741D29B, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 15-8-2013 15:10:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081513-30544-01.dmp
This was probably caused by the following module: dxgmms1.sys (0xFFFFF8800701BFD4)
Bugcheck code: 0x50 (0xFFFFF8C42A5B1B18, 0x0, 0xFFFFF8800701BFD4, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 14-8-2013 15:49:09 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081413-33477-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1A9123)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800031C3123, 0xFFFFF880035546B8, 0xFFFFF88003553F10)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

[rshaffer61]

It looks like your ATI driver may be the culprit causing this although your DirectX may also be adding to the issue.

First lets see what drivers are showing out of date on your system. Please follow the next set of instructions and post the requested screen shots so that I can suggest which drivers to start with.


Download DriverMax and have it scan your system. It will open their website with all the out of date drivers you can update. With the free version you can update only 2 drivers per day so if you have a lot of them it will take a few days to get everything updated. I have been using it for about 4 months now and like it better then any other utility out there for keeping my drivers up to date.
Please post screenshots of all the drivers in the list that need to be updated and I will suggest in what order to get them.

[Jordy-1303]

DriverMax says '' 21 of your drivers are not up to date!''
I'm gonna update all of them

[rshaffer61]

Please post the requested screenshots because in most cases the smbus is in the list and should be the very first driver to be updated. It is the main chipset driver which allows the motherboard to identify and utilize the other chipsets correctly. Also you will only be able to download and install 2 drivers a day with the free version.

[Jordy-1303]

I have update 2 drivers
but here are the other 19
http://www.pchelpfor...hoto-png.53796/
http://www.pchelpfor...to-1-png.53794/
http://www.pchelpfor...to-2-png.53795/

I hope you can open it

The updated drivers are
AMD Radeon HD 7800 Series
and
Ati I/O Communications Processer SMBus-controller

[rshaffer61]

OK start getting all the HID drivers next.
How is the system running since the install and oh BTW did you reboot after the installations were completed?

[Jordy-1303]

The system is running the same as before
And i have reboot my pc after the installations

(but do you think the BSOD is caused by the not up to date drivers? )

[rshaffer61]

Yes I do think it is a driver issue but I see in your topic on PCHelp that the tech is talking about possible memory corruption.
I''m more asking if you have had a BSOD since doing the two drivers?

[Jordy-1303]

Ok,
Because I thought it was caused by my Graphics card himself

[Jordy-1303]

I'm gonna play a game right now and I hope the BSOD is gone now.
I hope it's work!

[rshaffer61]

That is what I'm hoping also. It would be nice if it was and it is resolved.

[Jordy-1303]

Ok,
!!!!!The BSOD isn't gone!!!!
I played BF4 Beta and the blue screen comes after 5 minutes
I heard something about a memtest?
Do you know something about the memtest?
And were I can download the memtest?

[rshaffer61]

Here is the instructions for memtest.

A If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-4.20.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.