[Squidboss]

Hi, i have a windows vista operating system on my laptop, currently when you select shut-down it will go far a the shut down screen and then sit doing nothing with only the loading circle thing spinning. no matter how long you leave it, it wont shut down. any ideas why this is and how to solve it? would be very grateful thanks.

[Advertisements]

First and foremost, welcome to Geeks To Go's forums! I hope you stick around after we've assisted you in resolving this issue, as there is a lot of great members and information available on Geeks To Go's site. Now that the pleasantries have been said, let's take a look at your issue and see what we can do to resolve it!  
STEP ONE: Batch Shutdown
What I'd like you to do is to create a 'Batch File' at this time. To do this, you can follow the steps given HERE. In the batch, I need you to just have the text below in the Code Box...

shutdown.exe /s /t 0 /f

Once you have made the batch file, please try it out by double clicking it or right clicking and selecting open. Please pay attention to how long it takes to shut down, if any errors occur and so forth. This is just a test, not a solution. Post back with your results ASAP.

[PhrantiQ]

First and foremost, welcome to Geeks To Go's forums! I hope you stick around after we've assisted you in resolving this issue, as there is a lot of great members and information available on Geeks To Go's site. Now that the pleasantries have been said, let's take a look at your issue and see what we can do to resolve it!  
STEP ONE: Batch Shutdown
What I'd like you to do is to create a 'Batch File' at this time. To do this, you can follow the steps given HERE. In the batch, I need you to just have the text below in the Code Box...

shutdown.exe /s /t 0 /f

Once you have made the batch file, please try it out by double clicking it or right clicking and selecting open. Please pay attention to how long it takes to shut down, if any errors occur and so forth. This is just a test, not a solution. Post back with your results ASAP.

[Squidboss]

First and foremost, welcome to Geeks To Go's forums! I hope you stick around after we've assisted you in resolving this issue, as there is a lot of great members and information available on Geeks To Go's site. Now that the pleasantries have been said, let's take a look at your issue and see what we can do to resolve it!  
STEP ONE: Batch Shutdown
What I'd like you to do is to create a 'Batch File' at this time. To do this, you can follow the steps given HERE. In the batch, I need you to just have the text below in the Code Box...

shutdown.exe /s /t 0 /f

Once you have made the batch file, please try it out by double clicking it or right clicking and selecting open. Please pay attention to how long it takes to shut down, if any errors occur and so forth. This is just a test, not a solution. Post back with your results ASAP.

Thanks for the welcome, hopefully i will gain alot with my time here,i am curious to learn but have limited experience so go easy on me please.


Now back to my problem, i have done what you said and run the batch file, it sat for 30 seconds loading and then went to the shut-down screen it then sat on the shut-down screen for 10 mins and i have left it running hoping something will happen but nothing else has happened yet.

to me it seemed the normal way to shut down, is something supposed to happen or is it possible I'm doing something wrong. (as it is no different than when it normally shut down with the problem i.e. no errors or warning messages.)

After 30 minutes i gave up waiting and turned it off by holding in the power button, then turned it back on, later i went to open chrome, the cursor showed it was loading but nothing happened i then pressed ctl+alt+del and after a while the screen went black with a dialoge box appearing titled:

logon process has failed to create the security option dialogue

(with text written within the box saying) Failure - security options

this might not be of any benefit but just to let you's know as much as possible

Thanks for the help, very grateful

Squid

Edited by Squidboss, 15 October 2013 - 10:40 AM.

[phillpower2]

Hello Squidboss

If I may ask a few questions while PhrantiQ is offline;

Will the computer not boot up at all now (if not have you tried tapping F8 on applying the power to see if you can access Safe Mode).
What is the brand and model name or number of the notebook.
Do you have a Vista installation disk and product key for the notebook or is there a recovery partition on the HDD.
How much free storage space was/is available on the HDD.
Has the HDD been making any odd noises or access to data on it been slower than normal.

[Squidboss]

Hello Squidboss

If I may ask a few questions while PhrantiQ is offline;

Will the computer not boot up at all now (if not have you tried tapping F8 on applying the power to see if you can access Safe Mode).
What is the brand and model name or number of the notebook.
Do you have a Vista installation disk and product key for the notebook or is there a recovery partition on the HDD.
How much free storage space was/is available on the HDD.
Has the HDD been making any odd noises or access to data on it been slower than normal.

thanks for helping phillpower

1. The problem is when it is shutting down, it starts fine and i can select safe mode, so far i have discovered chrome (internet) wont open in normal mode but will in safe mode. Also it tends to freeze easy in normal mode and all you can do is turn it off by holding in the power button.

2. Toshiba satellite (L300 model or similar i think - will find out for sure)

3. system recovery is on it. (should i try simply recovering it to a previous point.) i dont think we have the vista disk as it was installed when we bought it.

4. Unsure but was plenty last time i checked (not near computer)

5. no not in particular when i was using it anyway(family computer) however in recent times months it has slowed down but i think that is just due to the age of it.

Edited by Squidboss, 15 October 2013 - 12:58 PM.

[PhrantiQ]

STEP TWO: Gathering Intel

• At this point and time I'd like you to get the utility MiniToolBox and run it with the following checked items.
  • List content of Hosts
  • List last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices
  • Only-Problems (leave it checked)
• List Users, Partitions and Memory Size
• List Restore Points
  
  After you've just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy & paste that into a reply.

STEP THREE: Attempting Repair - Part One

• I'd like you to start a System File Check (SFC). This is a built in system tool that Microsoft has for checking the current file systems out and making any necessary repairs. To do this, you will need to open up an Elevated Command Prompt, which you can do by following these easy steps:
• Open your Start Menu
• Select All Programs
• Then select Accessories
• 'Right Click' on Command Prompt
• Select Run as administrator from the Context Menu

Now you should see the Command Prompt window open at this time, which I need you to type the exact text found below in the code box hitting your 'ENTER' key after you finish typing it.

SFC /SCANNOW > "C:\Users\Public\Desktop\SFC Results.txt"

This may take a while, so please try not to interrupt it or use the PC as much as possible while it runs. Once it is done, it will go back to the original line of text you saw. At that point, I need you to look on your desktop for the text file named "SFC Results.txt". Please copy and paste that into another reply, in which then we can review. STEP FOUR: Attempting Repair - Part Two

• Please download Windows Repair (AIO - Portable) and go to the 2nd from last tab labeled Start Repairs. Once on this tab, please select the button Start. The warning that pops up can be followed or not, however sometimes running those at this time can be non beneficial or further worsen the issues.
  
  Inside of here, please check all of the following items:
  • Reset Registry Permissions
  • Reset File Permissions
  • Ignore drop down list, just select the parent.
• Register System Files
• Repair Hosts File
• Remove Policies Set By Infections
• Remove Temp Files
• Restore Important Windows Services
• Set Windows Services To Default At Start

Once the proper items have been selected, please click on Start. If the program requests you to reboot your machine after running, please allow it to do so. Once you've rebooted please see if your issue persists and post back with the results and any errors/changes you notice.

[Squidboss]

quick update for you

since i started the computer in normal mode, i was unable to access the internet (it wouldn't open)

Then i tried to shutdown the computer and the following appeared "the application failed to initialize properly (0xc0000142)

i have not seen this before,

i then held the power button in to turn off, then started up again and upon start up, it done a start-up repair, it is currently still running and i hope to get into safe mode to continue with your steps but until then i may wait.

thanks this is just a quick update to give you a brief idea.

Edited by Squidboss, 15 October 2013 - 01:33 PM.

[Squidboss]

Step 2- Complete

MiniToolBox by Farbar  Version: 13-07-2013
Ran by user (administrator) on 15-10-2013 at 21:13:56
Running from "C:\Users\user\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Network
***************************************************************************
========================= Hosts content: =================================

127.0.0.1       localhost


========================= Event log errors: ===============================

Application errors:
==================
Error: (10/15/2013 09:10:05 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (10/15/2013 08:59:49 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 64.1.168.192.in-addr.arpa. PTR user-PC.local.

Error: (10/15/2013 08:59:49 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.64:5353   17 64.1.168.192.in-addr.arpa. PTR user-PC-2.local.

Error: (10/15/2013 08:17:56 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 64.1.168.192.in-addr.arpa. PTR user-PC.local.

Error: (10/15/2013 08:17:56 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.64:5353   17 64.1.168.192.in-addr.arpa. PTR user-PC-2.local.

Error: (10/15/2013 06:02:16 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (10/15/2013 05:37:08 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 64.1.168.192.in-addr.arpa. PTR user-PC.local.

Error: (10/15/2013 05:37:08 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.64:5353   17 64.1.168.192.in-addr.arpa. PTR user-PC-2.local.

Error: (10/15/2013 04:46:55 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\SMARTBAR\DISTRIBUTIONFILES\ROLLBACK\PROFILES> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
	A device attached to the system is not functioning.   (0x8007001f)

Error: (10/15/2013 04:46:55 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\SMARTBAR\DISTRIBUTIONFILES\ROLLBACK\PROFILES> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
	A device attached to the system is not functioning.   (0x8007001f)


System errors:
=============
Error: (10/15/2013 09:10:30 PM) (Source: Service Control Manager) (User: )
Description: aswRvrt
aswSnx
aswSP
aswTdi
aswVmm
RapportKELL
spldr
Wanarpv6

Error: (10/15/2013 09:10:30 PM) (Source: Service Control Manager) (User: )
Description: Computer BrowserServer%%1068

Error: (10/15/2013 09:10:12 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (10/15/2013 09:10:05 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/15/2013 09:09:57 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (10/15/2013 09:09:44 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 21:03:15 on 15/10/2013 was unexpected.

Error: (10/15/2013 09:01:58 PM) (Source: Service Control Manager) (User: )
Description: Spybot-S&D 2 Security Center Service%%1053

Error: (10/15/2013 09:01:58 PM) (Source: Service Control Manager) (User: )
Description: 30000Spybot-S&D 2 Security Center Service

Error: (10/15/2013 09:01:41 PM) (Source: Service Control Manager) (User: )
Description: Spybot-S&D 2 Updating Service%%1053

Error: (10/15/2013 09:01:41 PM) (Source: Service Control Manager) (User: )
Description: 30000Spybot-S&D 2 Updating Service


Microsoft Office Sessions:
=========================
Error: (10/15/2013 09:10:05 PM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (10/15/2013 08:59:49 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 64.1.168.192.in-addr.arpa. PTR user-PC.local.

Error: (10/15/2013 08:59:49 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.64:5353   17 64.1.168.192.in-addr.arpa. PTR user-PC-2.local.

Error: (10/15/2013 08:17:56 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 64.1.168.192.in-addr.arpa. PTR user-PC.local.

Error: (10/15/2013 08:17:56 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.64:5353   17 64.1.168.192.in-addr.arpa. PTR user-PC-2.local.

Error: (10/15/2013 06:02:16 PM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (10/15/2013 05:37:08 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 64.1.168.192.in-addr.arpa. PTR user-PC.local.

Error: (10/15/2013 05:37:08 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.64:5353   17 64.1.168.192.in-addr.arpa. PTR user-PC-2.local.

Error: (10/15/2013 04:46:55 PM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog


Details:
	A device attached to the system is not functioning.   (0x8007001f)
C:\USERS\USER\APPDATA\LOCAL\SMARTBAR\DISTRIBUTIONFILES\ROLLBACK\PROFILES

Error: (10/15/2013 04:46:55 PM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog


Details:
	A device attached to the system is not functioning.   (0x8007001f)
C:\USERS\USER\APPDATA\LOCAL\SMARTBAR\DISTRIBUTIONFILES\ROLLBACK\PROFILES


CodeIntegrity Errors:
===================================
  Date: 2013-10-15 18:13:33.608
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-15 18:13:33.343
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-15 18:13:33.062
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-15 18:13:32.797
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-15 18:13:32.516
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-15 18:13:32.220
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-15 18:09:56.394
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-15 18:09:56.113
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-15 18:09:55.832
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-15 18:09:55.551
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 3.7.0.1530)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader X (10.1.6) (Version: 10.1.6)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
aioprnt (Version: 5.3.1.0)
aioscnnr (Version: 6.2.3.10)
aioscnnr (Version: 7.6.11.10)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ArcSoft ShowBiz DVD 2
ArcSoft WebCam Companion 3 (Version: 3.0.33.183)
avast! Free Antivirus (Version: 8.0.1497.0)
Bluetooth Stack for Windows by Toshiba (Version: v5.10.06(T))
Bonjour (Version: 3.0.0.10)
BT Broadband Desktop Help
BT Yahoo! Toolbar
BTHomeHub
C4USelfUpdater (Version: 1.00.0000)
CCleaner (Version: 3.11)
CD/DVD Drive Acoustic Silencer (Version: 2.00.02)
center (Version: 6.2.5.0)
CleanUp!
Client for Google Translate (Version: 5.1.551)
Community Smartbar (Version: 1.6.1.760)
Community Smartbar Engine (Version: 1.6.1.760)
Coupon Printer (Version: 2.0)
Desktop SMS (Version: 1.2.0)
Digital Video
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Emdedded IR Driver (Version: 0.0.0.6C)
essentials (Version: 6.0.14.0)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Fanbase (Version: 1.32)
FoxTab Audio Converter
Game Maker 8.0
GoGear SA2MXX Device Manager (Version: 0.1)
Google Chrome (Version: 30.0.1599.69)
Google Drive (Version: 1.11.4865.2530)
Google Earth Plug-in (Version: 6.0.1.2032)
Google Earth Plug-in (Version: 7.1.1.1888)
Google SketchUp 8 (Version: 3.0.14346)
Google Update Helper (Version: 1.3.21.153)
GoToAssist Corporate (Version: 9.0.0.570)
GoToAssist Corporate (Version: 9.0.570)
iCloud (Version: 1.1.0.40)
Intel Matrix Storage Manager
Intel(R) Graphics Media Accelerator Driver
InterActual Player
iTunes (Version: 10.6.1.7)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
Java(TM) 6 Update 29 (Version: 6.0.290)
Java(TM) 6 Update 3 (Version: 1.6.0.30)
Java(TM) SE Runtime Environment 6 (Version: 1.6.0.0)
JavaFX 2.1.1 (Version: 2.1.1)
JelloCar 1.0
Kaspersky Security Scan (Version: 12.0.1.117)
Kodak AIO Printer (Version: 7.0.3.0)
KODAK AiO Software (Version: 7.6.12.20)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.0.318.3)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2000 Disc 2 (Version: 9.00.2720)
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Plus! Dancer LE (Version: 1.1.0.3464)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
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Microsoft XML Parser (Version: 8.20.8730.4)
Microsoft XNA Framework Redistributable 1.0 Refresh (Version: 1.1.10405.0)
MobileMe Control Panel (Version: 3.1.8.0)
MorphVOX Junior (Version: 2.7.5)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
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OpenOffice.org 2.3 (Version: 2.3.9238)
PC VGA Camer@ Plus (Version: 1.0.0.19)
Philips Songbird (Version: 2.5.6 Build: 5.6.2119)
PreReq (Version: 6.2.3.0)
PricePeep (Version: 2.2.0.1)
PrintProjects (Version: 1.0.0.9282)
QuickTime (Version: 7.71.80.42)
Rapport (Version: 3.5.1302.61)
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.5477)
S3 Graphics Utilities (Version: 3.3201.25d40-1013)
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SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Software
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SAMSUNG Mobile USB Modem Software
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Searchqu Toolbar (Version: 3.0.0.122375)
Skype Click to Call (Version: 5.11.9874)
Skype™ 5.10 (Version: 5.10.116)
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Sony PC Companion 2.10.174 (Version: 2.10.174)
SpecialSavings (Version: 2.0.0)
Spybot - Search & Destroy (Version: 2.0.12)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 9.1.14.0)
TeamSpeak 3 Client (Version: 3.0.6)
Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 2.00.0001)
TIPCI (Version: 2.00.0001)
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TOSHIBA DVD PLAYER (Version: 1.10.13)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Flash Cards Support Utility (Version: 1.48.0.3C)
TOSHIBA Hardware Setup (Version: 1.48.0.11C)
Toshiba Online Product Information (Version: 1.00.0012)
TOSHIBA SD Memory Utilities (Version: 1.8.1.1)
TOSHIBA Software Modem (Version: 2.1.77 (SM2177ALD04))
TOSHIBA Supervisor Password (Version: 1.48.0.8C)
TOSHIBA Value Added Package (Version: 1.1.7)
Trusteer Endpoint Protection (Version: 3.5.1302.61)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (Version: 1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
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Utility Common Driver (Version: 0.0.50.7C)
vGrabber (Version: 1.14)
Windows iLivid Toolbar (Version: 3.0.0.112200)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.3374)
WinRAR 5.00 (32-bit) (Version: 5.00.0)
WinZip 16.5 (Version: 16.5.10095)
XVID Codec Installation
Yahoo! Install Manager
Yahoo! Software Update

========================= Devices: ================================

Name: Consumer IR Devices
Description: Consumer IR Devices
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: circlass
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 2037.69 MB
Available physical RAM: 1148.22 MB
Total Pagefile: 4316.36 MB
Available Pagefile: 3602.93 MB
Total Virtual: 2047.88 MB
Available Virtual: 1965.41 MB

========================= Partitions: =====================================

1 Drive c: (Vista) (Fixed) (Total:74.52 GB) (Free:0.77 GB) NTFS
3 Drive e: (Data) (Fixed) (Total:73.06 GB) (Free:24.33 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-PC

Administrator            Guest                    user                     

========================= Restore Points ==================================

14-10-2013 16:35:19 Windows Update

**** End of log ****

This was completed in safe mode although I think that shouldn't affect the results

Edited by Squidboss, 15 October 2013 - 02:30 PM.

[Squidboss]

Step 3: complete






Beginning system scan. This process will take some time.



Beginning verification phase of system scan.

Verification 1% complete.Verification 2% complete.Verification 3% complete.Verification 4% complete.Verification 5% complete.Verification 6% complete.Verification 7% complete.Verification 8% complete.Verification 9% complete.Verification 10% complete.Verification 11% complete.Verification 12% complete.Verification 13% complete.Verification 14% complete.Verification 15% complete.Verification 16% complete.Verification 17% complete.Verification 18% complete.Verification 20% complete.Verification 21% complete.Verification 22% complete.Verification 23% complete.Verification 24% complete.Verification 25% complete.Verification 26% complete.Verification 27% complete.Verification 28% complete.Verification 29% complete.Verification 30% complete.Verification 31% complete.Verification 32% complete.Verification 33% complete.Verification 34% complete.Verification 35% complete.Verification 36% complete.Verification 37% complete.Verification 38% complete.Verification 40% complete.Verification 41% complete.Verification 42% complete.Verification 43% complete.Verification 44% complete.Verification 45% complete.Verification 46% complete.Verification 47% complete.Verification 48% complete.Verification 49% complete.Verification 50% complete.Verification 51% complete.Verification 52% complete.Verification 53% complete.Verification 54% complete.Verification 55% complete.Verification 56% complete.Verification 57% complete.Verification 58% complete.Verification 60% complete.Verification 61% complete.Verification 62% complete.Verification 63% complete.Verification 64% complete.Verification 65% complete.Verification 66% complete.Verification 67% complete.Verification 68% complete.Verification 69% complete.Verification 70% complete.Verification 71% complete.Verification 72% complete.Verification 73% complete.Verification 74% complete.Verification 75% complete.Verification 76% complete.Verification 77% complete.Verification 78% complete.Verification 80% complete.Verification 81% complete.Verification 82% complete.Verification 83% complete.Verification 84% complete.Verification 85% complete.Verification 86% complete.Verification 87% complete.Verification 88% complete.Verification 89% complete.Verification 90% complete.Verification 91% complete.Verification 92% complete.Verification 93% complete.Verification 94% complete.Verification 95% complete.Verification 96% complete.Verification 97% complete.Verification 99% complete.Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.

Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example

C:\Windows\Logs\CBS\CBS.log



The system file repair changes will take effect after the next reboot.

[Squidboss]

finally i ran step 4, (in safemode) and it had no effect, when in normal mode the computer still wont shut down, but it did shut down fine in safe mode.

thanks for your time and effort, if you need any more info just say and i will do my best

[phillpower2]

Hello Squidboss

I did not think it helpful for me to chime in while you were working on the previous suggestions but as PhrantiQ is offline I will bring the following to your attention;

1 Drive c: (Vista) (Fixed) (Total:74.52 GB) (Free:0.77 GB) NTFS

Please refer to my canned text below;

Please note that in order to avoid data corruption and/or mechanical HDD failure for data only HDDs you must always have a minimum of 10% of the HDDs overall storage capacity available as free space and between and 15 and 20% of a HDDs overall storage capacity available as free space if the OS is on it, the free space allows for information to be copied to and from the drive efficiently.

Not having the above can render a computer inoperable if the HDD concerned has the OS on it due to the MBR (Master Boot Record) becoming damaged/corrupt, please see information @ http://pcsupport.abo...sterbootrec.htm

Go to Start then to Run/Search
Type in compmgmt.msc and click Enter
On the left side click on Disk Management
On the right side you will see your hard drive.
Now I need you to take an expanded screenshot and attach it to your next reply.
Do the following to take a screenshot while the above is open and showing on your desktop.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

Freeing up some space on the C: drive if you can may resolve this.

It is getting late here so I will also be offline shortly as I have an early start in the morning.

[Squidboss]

So far nothing much has changed, attached i have 2 screen shots one before i attempted to clear space and one after a bit.

At the moment i am saving doc's etc on a usb in case i lose all (is there any chance i could make it worse fiddling at it or should i bring it to an expert (or might even bring it in to school technician he might know.

by the way your link doesn't work

Edited by Squidboss, 16 October 2013 - 11:28 AM.

[PhrantiQ]

In reply to your question about you fiddling with it and possibly making it worse, in short "YES". Now if we take our time and you follow our guides exactly, you should be A-O-K. If you don't follow what we post to the 'T' it could backfire. So it's up to you on this, however either way I'd like you to backup all crucial data, better safe than sorry.  
The hard drive partitioning and remaining space is one item we need to look at for sure. Beyond that we can run some more advanced and specific Windows Repair items. Though until the free-space is reconfigured, I'll go ahead and hold off. As Phill is a superb, very intelligent techie - I'll leave it to him for now and pitch in as needed for now or if he gets too tied up (like how he got my back while I was on call/at work).

[Squidboss]

Technician in school said windows was likely courrupt is this the case and if so what do I do next. You are both very smart and are good at teaching. I would be stuck without you both so thanks very much

[PhrantiQ]

Windows may be, however the space not being available to move around files, caches, etc can greatly throw off a machine. We need to address the partition size issue first. So please look into clearing up space by either moving files from your C:\ drive to your other data drive, which is your E:\ drive. The other option, as previously discussed, would be to shrink your E:\ drive and move the newly unallocated space to the C:\ - Thus extending it and giving it more free space.