[pomognetemi]

When I start my computer, it cannot get past the Windows' screen.
At first both lights are on: the red light next to the power button and the blue one next to the re-start button. Then the blue light goes out and the loading process stops. If I press the re-start button Windows starts. Sometimes I have to do this 8-9 times, before Windows loads.
Very rarely now and again the loading of Windows happens without problems.
This has been going on for months.
I did a clean re-installation of Windows 7 and changed some settings in the bios set up, but the problem is still the same.
I cannot boot into safe mode, because the keyboard does not work at that time. (wireless Microsoft keyboard).

Can anybody, please help?

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pomognetemi

I would first look at the HDD, the OS on the HDD and the power supply;

Please provide information about your computer, this includes is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB and the PSU (power supply unit) providing these details will enable us to better assist you.

What type of OS disk do you have as in full retail, OEM, downloaded ISO, a burned copy or a back up that you made yourself.

[phillpower2]

pomognetemi

I would first look at the HDD, the OS on the HDD and the power supply;

Please provide information about your computer, this includes is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB and the PSU (power supply unit) providing these details will enable us to better assist you.

What type of OS disk do you have as in full retail, OEM, downloaded ISO, a burned copy or a back up that you made yourself.

[pomognetemi]

Thank you so much for answering my question.

My computer is custom-build (by a company). It is:

Gigabyte Intel Socket 775 GA-G31M-ES2L(rev.2.x)

I bought it in December 2009.

The OS is Microsoft Windows 7 Home Premium 64 bit OEM Released October 22nd(GFC-00977.

I am not sure where to find the information about the power supply unit.
On the tax invoice for purchasing the computer I have a specification of parts, but I don't know
which one(if any) may contain information about the PSU. If needed, I can scan it and attach it.

Since yesterday, the computer can't start at all, even with pushing the re-start button. It gives 'A disk read error occurred, press Ctrl+Alt+Del' message. When I press the keys, I get the same message
again and again - the system goes into an endless loop. (Even to do this, I had to use another keyboard, because with the wireless one I can't do anything during the start up procedure for whatever reason).

Edited by pomognetemi, 25 October 2013 - 12:58 PM.

[phillpower2]

Thanks for the update

(Even to do this, I had to use another keyboard,
because with wireless one I can't do anything during the start up procedure for whatever reason).

Just to clarify does this mean that the computer will work with a wired keyboard.

The wireless keyboard (if the USB type) not working could be due to the USB ports being disabled.

[pomognetemi]

Hello, thank you so much.

Now, the keyboard is:
Microsoft USB Dual Receiver Wireless Keyboard (Intelli Type Pro)
The mouse is:
Microsoft USB Dual Receiver Wireless Mouse (Intelli Point)

I don't know if their drives need updating(or if the updating happens automatically somehow) - but I haven't updated them since I bought them (together with the computer)- almost 4 yeas ago. .
When I did the clean re-installation of Windows about 7-8 months ago, I probably had to update all my drives, but I didn't, because I was not sure how to do it.

When Windows' starting process reaches the stage when I have to enter user's password(after the cursor shows up on the screen) - the wireless keyboard works OK, but not before that.

As I tried to explain in the first post, that is what happens:
1. I turn on the computer, it goes OK and when the start up procedure reaches Windows' screen (with Windows logo in the middle of the screen)everything stops - I get a black screen and the light next to the re-start button goes off; or I would rather say - it is the other way around - the light goes off and the screen becomes blank.(I noticed, that in the rare occasions when Windows somehow succeeds to load normally this light does not go off - but continues blinking)
2. I press the re-start button and everything starts from the beginning again, only this time the system goes through the recovery screen (because the computer was not shut down properly) and now I can choose a recovery mode(safe, normal etc.). I don't make any choice because the keyboard doesn't work and just wait another 28 seconds for the computer to start again in normal mode. And it starts Ok.

So, I always do that, every day, every time I want to turn on the computer I go through this - start button - it stops - re-start button, wait 28 secs and Bingo! As I said, several times a month Windows loads OK for my infinite surprise. And rarely again, pressing once the re-start button does not help - I go again to a black screen, and press it again and again and again - sometimes up to 9 times and finally it starts.


So, from the moment I have to enter the password - on, I have no problems with the keyboard.
I am telling you all this, because what happens with the (wireless) keyboard, could be part of the problem.

I wanted to mention as well, that about 10 days ago I purchased RegSERVO Premium, in the hope that it can help me solve my problems.(and because I read that it was recommended by Microsoft-is it?). I don't know if running their 'scans' and 'fixing errors' options caused the computer to give me the Disk read error message and now it can't start at all.

Edited by pomognetemi, 25 October 2013 - 12:55 PM.

[Ztruker]

You need to get a wired keyboard for sure if you want to do any work on this.

[pomognetemi]

Yes, I have a wired keyboard as well and now it is connected to the computer.
Otherwise I couldn't have been able to even press Ctrl+Alt+Del and tell you what happens when I do(the system goes into an endless loop).

So, this is not a problem.
I am sorry, English is not my first language and I probably can't explain well the situation.

Edited by pomognetemi, 25 October 2013 - 01:00 PM.

[phillpower2]

Go to Start then to Search
Type in compmgmt.msc and click Enter
On the left side click on Disk Management
On the right side you will see your hard drive.
Now I need you to take an expanded screenshot and attach it to your next reply.
Do the following to take a screenshot while the above is open and showing on your desktop.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

Next run DriverMax to see what driver updates are suggested,DriverMax, please do not download/install anything to begin with as you are only allowed to download two drivers a day for free and we will advise you on which you should download and install first, to help us with this can you also provide a screenshot of the DriverMax results please.

If for some reason you do need to update any drivers before you reply I suggest that you create a new restore point first.

I wanted to mention as well, that about 10 days ago I purchased RegSERVO Premium, in the hope that it can help me solve my problems.(and because I read that it was recommended by Microsoft-is it?). I don't know if running their 'scans' and 'fixing errors' options caused the computer to give me the Disk read error message and now it can't start at all.

Avoid using such programs as they often do more harm than you started with, please read miekiemoes' Blog for further information on this.

[pomognetemi]

Hi phillpower, and thank you so much again.

Regretably I can't follow your instructions, because as I told you in the second post, I quote:

'Since yesterday, the computer can't start at all, even with pushing the re-start button. It gives
'A disk read error occurred, press Ctrl+Alt+Del' message. When I press the keys, I get the same message again and again - the system goes into an endless loop.'

So, I can't do it.

Shall I try to load Windows from my (OEM) disk?

Edited by pomognetemi, 25 October 2013 - 01:01 PM.

[phillpower2]

Apologies pomognetemi I misunderstood the following to mean that the computer would work with a wired keyboard;

Yes, I have a wired keyboard as well and now it is connected to the computer.
Otherwise I couldn't have been able to even press Ctrl+Alt+Del and tell you what happens when I do.

Shall I try to load Windows from my (OEM) disk?

Before you do this can I ask if there is important data on the HDD that you would like to try and back up first.

[pomognetemi]

O,yes. I would like to back up some data from the disk, if possible at all.

[phillpower2]

Give Puppy Linux a try;

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)
===================

1. Save these files to your Desktop/Burn Your Live CD:

• Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
  Download BurnCDCC ISO Burning Software
  
  There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/
  
  
• Open BurnCDCC with Windows Explorer
• Extract All files to a location you can remember
• Double Click BurnCDCC
• Click Browse and navigate to the Puppy Linux ISO file you just downloaded
• Open/Double Click that file
  IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
• Click Start
• Your CD Burner Tray will open automatically
• Insert a blank CD and close the tray
• Click OK

Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second

• Start the computer/press the power button
• Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
  (Usually shown during the "Dell" screen, or "Gateway" Screen)
• Once in the BIOS, under Advanced BIOS Options change boot priority to:
  CD-ROM 1st, Hard Drive 2nd
• Open your ROM drive and insert the disk
• Press F10 to save and exit
• Agree with "Y" to continue
• Your computer will restart and boot from the Puppy Linux Live CD
  
  

3. Recover Your Data

• Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.
  
  3a. Mount Drives
• Click the Mount Icon located at the top left of your desktop.
• A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
• Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
• USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
• If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.

3b. Transfer Files.

• At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
• Open your old hard drive i.e. sda1
• Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
• If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
• From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!





Good luck and let us know how you get on when you are ready.

[pomognetemi]

Hi phillpower,

Thank you again for all the information.

Regrettably, the only CD writer I can use,is in the computer, which does not work. So, it will be much easier for me to use the first option: ' to boot from flash drive with puppy', but in this case I have some questions.

1. According to the instructions I had to download the Universal Installer and lupu-5.1.1.
I downloaded lupu-528.004 instead of lupu-5.1.1. Is that OK?

2. When I launch the Installer, the first step is to choose a Linux Distribution. Which one to choose?

3. In setting Boot priority, when I choose the first boot device I get this list:
Floppy
LS120
Hard Disk
CDROM
ZIP
USB-FDD
USB-ZIP
USB-CDROM

Which one to choose for the USB?

Edited by pomognetemi, 25 October 2013 - 01:03 PM.

[pomognetemi]

Hello phillpower,

I am ready - I loaded Linux and saved whatever needed to be saved. Thank you very much for the advice and everything you did for me so far.

Edited by pomognetemi, 25 October 2013 - 01:04 PM.

[phillpower2]

Hello pomognetemi (apologies for the delay)

Does your DVD drive work ok as we may need to use your Windows 7 disk to do a repair of the OS.