[Dukanax]

This doesn't seem to be malware related so I wasn't sure whether to post it here in boot problems, or in Windows 7 general.

This is about my Parent's notebook, a HP G62 with Intel i3 and ATI graphics, running Windows 7 home.

They have been complaining about it crashing right after boot.

Well it was overheating, so I took the thing appart (serious pain with a HP Notebook) and cleaned the exhaust (was praktically sealed) Afterwards it was booting fine, but Windows kept getting stuck during startup.

Then I did a bunch of stuff I can't recall completely, however most of that was just looking around at what I could do and not actually doing anything, but after several restarts it got worse.

First Windows was just getting stuck, then it got getting blue screen, error code 00000116 with the ATI driver, but I could still acess savemode and the F8 Recovery menu.

Now normal boot just gives me the windows logo folloed by a a black screen, no crash. Savemod gets stuck after aswrvrt.sys with the message "please wait". And the recovery menu can't be started anymore, it just tells me to use a windows cd.

The only thing I did do was a chkdsk, so thats the most likely culprit, but I don't know how.

In short: I'm not sure what I did wrong, but at this piint I need more help.

I used a Windows 7 professional CD to get the  FRST.txt   16.52KB   279 downloads

Edited by Dukanax, 05 November 2013 - 05:36 PM.

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How many hard drives are in this computer? Did you fiddle with the MBR? Lets take a look at the partitions.

Please download Listparts to a flash drive.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Click on Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\ListParts.exe (for x64 bit version type e:\ListParts64.exe) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Put check mark on List BCD.
• Press Scan button.
• It will make a log (Result.txt) in the flash drive. Please copy and paste it to your reply.

[JSntgRvr]

How many hard drives are in this computer? Did you fiddle with the MBR? Lets take a look at the partitions.

Please download Listparts to a flash drive.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Click on Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\ListParts.exe (for x64 bit version type e:\ListParts64.exe) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Put check mark on List BCD.
• Press Scan button.
• It will make a log (Result.txt) in the flash drive. Please copy and paste it to your reply.

[Dukanax]

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Click on Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

Well I can't do that, because somehow today I manage to remove that option, it's one of the things I want to fix.

When I click on Repair your computer it gives me:
error to start windows, Reason may be a recent update. Resolve the problem by using a windows cd...

status: 0xc000000f
info: error. Access to necessary device not possible.

(those are translated error messages)

As for your question: it has one hard drive and I didn't fiddle any with it. It has the standart HP setup: C: System, D: Recovery, E(?): HP diagnostics

Also I didn't see your post until now, because the forum didn't send a notification.

So I tried save mode again and for some reason this time I got through. I used driver fusion to remove the ATI driver that made trouble earlier and afterwards I could start windows normally, but it goes black as soon as Windows auto loads the driver from windows update. Which I disabled, so now I can start windows normally with windows standard driver.

However for some reason he won't boot my windows cd now, so I ran Listpart from the life system.

Edited by Dukanax, 05 November 2013 - 07:56 PM.

[Dukanax]

well, here is the ListPart  Result.txt   9.15KB   338 downloads

And I better stop messing around now.

[JSntgRvr]

Don't do anything until I am able to identify the problem.

The partition with the boot components is active. Must see a dump of the MBR.

Download the enclosed file.

Save it next to FRST.

Run FRST as you did before, except that this time around click on the Fix button and wait.

By doing this there will be MBRDUMP.txt saved where FRST/FRST64 has been downloaded to. Please attach it to a reply as it is a hex file.

[Dukanax]

I used my Windows CD and choose System recovery. But instead of showing me the menu it automatically ran startup repair and it won't let me cancel that.

Edit: Well it is done, and after restart it goes black as soon as the driver is loaded, at least no blue screen, but I had to shutdown with the power button.

Then I noticed something: apparently, when the system is forced down I can't boot the Windows CD, it just ignores it and goes back to starting from hdd. I have to boot into save mode and shutdown. Only then can I use the Win CD again. Is that normal like that?

Anyway, here is the mbr dumb now.

Also is it possible to check if the ATI chip is even working anymore? because if it's shot anyway, we could cut this short.

Attached Files

•  MBRDUMP.txt   512bytes   306 downloads

Edited by Dukanax, 06 November 2013 - 05:59 AM.

[JSntgRvr]

If it is the ATI device chances are you may not be able to recover, unless the VGA legacy drivers are available. Type Recovery on the search line, then on the Recovery Manager. Attempt to recover the original driver for the ATI device and see if accepted.

Attempt to run FRST in Normal Mode and post the addition.txt and the FRST.txt reports.

[JSntgRvr]

When you boot, there are options on your display to perform a diagnostic. Wouldn't that help?

[Dukanax]

there are no diagnostics for graphics, only memory hdd and battery.

Currently I'm running on intel grafics.

[JSntgRvr]

Hardware is not my strength. If you wish I can move the topic to the Hardware forum for further help.

[JSntgRvr]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.