[Revan Vampirus]

Hi there. Sorry if in wrong forum but have issue with alienware laptop. Yesterday a driver update program I ran indicated that my gaming driver was in need of update. It downloaded the driver and restarted the compter. Upon reboot the alienware logo popped up as usual but froze. I did a reboot in safe mode and after loading the drivers it got stuck on avrst (I have to confirm that is the right spelling) and would not load. This lap top does not have a cd drive a nd am trying to restore or respawn the computer but it does not give me the option in the safemode menu. Am desperate to get this fixed and again apologies if in wrong forum. Any advise would be appreciated

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The driver that safe mode gets stuck on is aswRvrt.sys.

[Revan Vampirus]

The driver that safe mode gets stuck on is aswRvrt.sys.

[Revan Vampirus]

Ok one more thing...rebooted and it played the tune that normally plays when the desktop appears but screen still stuck on Starting Alienware.

[SleepyDude]

Hi Revan

What happens if you press F8 to access the Advanced boot Options and you select Last Known Good Configuration?
Does it fail to boot?

[Revan Vampirus]

Hiya Sleepy...I dont get advanced. Just same options like in recovery mode. Safe mode, safe mode networking, safe mode cmnd etc.

Edited by Revan Vampirus, 30 November 2013 - 01:27 PM.

[SleepyDude]

Hiya Sleepy...I dont get advanced. Just same options like in recovery mode. Safe mode, safe mode networking, safe mode cmnd etc.

Hi,

Are you running Windows Vista or Windows 7?

You need to press F8 when the system is starting to access the Advanced Boot Options menu...

[Revan Vampirus]

Windows 7 bout like I said, f8 only gives me the 4 start up options. Will have another try shortly and let u know.

[SleepyDude]

Windows 7 bout like I said, f8 only gives me the 4 start up options. Will have another try shortly and let u know.

Windows 7 boot options should be like this:


You need to press F8 several times immediately after starting the computer, then try the option Last Known Good Configuration or Enable low-resolution video (640x480)

[Revan Vampirus]

I tried again and gave me Launch Start up Repair. Selected that and got... Windows failed to start. A recemt hardware or software chane might be the cause. If windows files have been damaged or configured incorrr Startup Repair can help diagnose and fix the problem. If power wa s interupted durring startup choose windows normally.

Aside from Launch start up repair...start normlly is .y only other choice. Repair makes screen go blank for 2 seconds then gives me same meesage again.

[Revan Vampirus]

Unfortunately I dont get the same men u as u provided in your sceen cap.

[Revan Vampirus]

Trying again...think I got it. Will let u know shortly

[SleepyDude]

Can you cancel the Startup Repair process and access the System Recovery Options screen?

If you can try to restore the system to a date before the driver update.

Edited by SleepyDude, 30 November 2013 - 03:44 PM.

[Revan Vampirus]

Got the menu on the screen shot u provded Sleepy (finally). Repair your computer doesn't work, screen resolution does not work and the restore function just runs scandsk then loads and the same thing (gets stuck on Starting Alienware screen. Makes the sound as usual when the desktop loads but it wont switch to desktop. Its just stuck on loading screen

[Revan Vampirus]

No....still stuck on loading screen. I know windows is loaded but the darn start up screen wont go away.

[Revan Vampirus]

When I hit repair your computer, it takes me back to basic start up options (safe mode, safe mode command prompt, safe mode networking and start windows normally. I think im gonna cry.