[ginnyjoe]

I had to disconnect my wireless and use wired for the work I was doing. I am now done with that and I cannot get my wirless working again.
I just cannot figure it out. I tried a lot of different things but now it seems to not be there at all. I am running windows 7 home premium. I have an hp with 1000 gigs. 4 gigs of ram with 64 bit operating system. This is what I get when I go to device manager and right click on network, Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). Any help would be appreciated. Thanks


ginnyjoe

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Hello ginnyjoe

Please try the following for us to see if one of the suggestions resolves the issue;
System Restore
MS Fix it
Uninstall the NIC drivers in the Device Manager and then use the Scan for Hardware Changes option.
Create a new Restore Point, download and save (not install) the latest drivers for the NIC device, uninstall the NIC device itself in the Device Manager, restart the computer to see if the Hardware Wizard detects the NIC device, if the device is detected install the drivers that you saved earlier.

NB: If the Ethernet device is still enabled please use that to download and save the NIC device drivers first and then disconnect/uninstall the Ethernet device so that it does not cause any conflict/s.

[phillpower2]

Hello ginnyjoe

Please try the following for us to see if one of the suggestions resolves the issue;
System Restore
MS Fix it
Uninstall the NIC drivers in the Device Manager and then use the Scan for Hardware Changes option.
Create a new Restore Point, download and save (not install) the latest drivers for the NIC device, uninstall the NIC device itself in the Device Manager, restart the computer to see if the Hardware Wizard detects the NIC device, if the device is detected install the drivers that you saved earlier.

NB: If the Ethernet device is still enabled please use that to download and save the NIC device drivers first and then disconnect/uninstall the Ethernet device so that it does not cause any conflict/s.

[ginnyjoe]

I did the system restore and tried the MS Fix it but no luck. I was in my Device Manager but could not see the NIC to uninstall. If there is anything I can attach for you I will try to do it. Hopefully we can find it.

[phillpower2]

Try posting a Speccy url for us so that we can see what hardware is detected.

You can also provide a screenshot of the Device Manager showing your expanded Network Adapters, please see example attachment below;

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[ginnyjoe]

Did not do Speccy url as I wasn't sure of what to do but I did a screenshot. Hope this helps.

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[ginnyjoe]

I did the speccy hopefully I attached it properly.

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[ginnyjoe]

Ok guess that was wrong will try again after I read more on this.

[phillpower2]

K we need the Speccy url as the screenshot does not tell us much.

Then create a new Restore Point and then try disabling the Avast and the Microsoft Teredo entries in Device Manager then check that Realtek PCIE FE Family Controller is enabled and the drivers installed.

Tip
If you have something to add while waiting for a reply use the edit tab – bottom right of the dialogue input box and this will ensure that no information that you provide is overlooked (this can happen if your topic has more than one page) thank you for understanding.

[ginnyjoe]

I did the speccy url but I don't know how to send it to you. Sorry but I keep trying and not getting anywhere. I saved it as a text and will try to get it to you that way.

Edited by ginnyjoe, 05 December 2013 - 04:30 PM.

[phillpower2]

Lets try a different approach then ( it is getting late here and so I will be going offline shortly due to having an early start in the morning)

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop information

NB: An example of the url that we require and the information that it leads to
http://www.pcpitstop...?conid=25271813

[ginnyjoe]

 GINETTE-HP.txt   134.37KB   217 downloads Hope this helps. If not I will try what your new post says. Thank you so much for taking the time with me. Hopefully I will hear from you tomorrow.

[phillpower2]

Thanks for the Speccy information ginnyjoe

There is no wireless device listed so can I ask how you normally connect wirelessly to the internet as in do you have a wireless USB dongle and if so please tell us the brand and model name or number of the device and whether or not you have the installation disk for it.

[ginnyjoe]

The wireless came with the computer. It was already there and I never had a problem with it but the job I had could not be with wireless so I had to disable it. I did not realize that I must have deleted it. I did create a system disk when I got the computer so maybe that could be used. I just did not want to lose everything I have on the computer. I have done reformats on other computers but never a repair so I just didn't know. Maybe that is what I should try.

[phillpower2]

The wireless came with the computer.

The information that I can find for your MB suggests that the computer is a desktop, is this correct, Foxconn2A8C MB information.
If the above is the correct MB then it does not have built in WiFi which suggests that an add on NIC is fitted, this based on the fact that you have suggested that a wireless USB type device is not being used.

The computer is a HP but can you tell us the exact model name or number so that we can research the product.

A Repair Installation should not be required in order to resolve this issue, it may only be a case of us identifying the wireless device, obtaining the drivers, enabling the device and installing the correct drivers.

[ginnyjoe]

It is a desktop and it's an HP Pavillion 6820.