[firedx11]

Hello all!!

I have a laptop that is getting random BSOD crashes. Sometimes it will run hours without a problem and other times, not. Any help getting this resolved would be wonderful.
Thank you...

==================================================
Dump File : 121613-36223-01.dmp
Crash Time : 12/16/2013 1:33:08 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05696fb5
Caused By Driver : NETw5s64.sys
Caused By Address : NETw5s64.sys+13fb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121613-36223-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 280,440
Dump File Time : 12/16/2013 1:34:45 PM
==================================================

==================================================
Dump File : 121613-30638-01.dmp
Crash Time : 12/16/2013 1:28:07 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0561dfb5
Caused By Driver : NETw5s64.sys
Caused By Address : NETw5s64.sys+13fb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121613-30638-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 280,424
Dump File Time : 12/16/2013 1:29:45 PM
==================================================

==================================================
Dump File : 121613-18454-01.dmp
Crash Time : 12/16/2013 11:06:14 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0ac36fb5
Caused By Driver : NETw5s64.sys
Caused By Address : NETw5s64.sys+13fb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121613-18454-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 284,408
Dump File Time : 12/16/2013 12:56:21 PM
==================================================

==================================================
Dump File : 121613-19765-01.dmp
Crash Time : 12/16/2013 10:11:08 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`04a2cfb5
Caused By Driver : NETw5s64.sys
Caused By Address : NETw5s64.sys+13fb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121613-19765-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 284,408
Dump File Time : 12/16/2013 10:12:08 AM
==================================================

==================================================
Dump File : 120713-20342-01.dmp
Crash Time : 12/6/2013 8:06:43 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0495b060
Parameter 3 : fffff800`00b9c518
Parameter 4 : fffffa80`046e6010
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120713-20342-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 807,464
Dump File Time : 12/7/2013 10:17:13 AM
==================================================

==================================================
Dump File : 120313-19890-01.dmp
Crash Time : 12/3/2013 9:20:42 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05836fb5
Caused By Driver : NETw5s64.sys
Caused By Address : NETw5s64.sys+13fb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120313-19890-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 280,728
Dump File Time : 12/3/2013 9:21:41 AM
==================================================

==================================================
Dump File : 120213-18548-01.dmp
Crash Time : 12/2/2013 12:59:08 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05862fb5
Caused By Driver : NETw5s64.sys
Caused By Address : NETw5s64.sys+13fb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120213-18548-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 280,504
Dump File Time : 12/2/2013 7:40:55 PM
==================================================

==================================================
Dump File : 120213-28922-01.dmp
Crash Time : 12/2/2013 12:32:07 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`04888fb5
Caused By Driver : NETw5s64.sys
Caused By Address : NETw5s64.sys+13fb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120213-28922-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 280,448
Dump File Time : 12/2/2013 12:33:49 PM
==================================================

==================================================
Dump File : 120213-29484-01.dmp
Crash Time : 12/2/2013 12:25:25 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`04889fb5
Caused By Driver : NETw5s64.sys
Caused By Address : NETw5s64.sys+13fb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120213-29484-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 284,408
Dump File Time : 12/2/2013 12:26:43 PM
==================================================

==================================================
Dump File : 120213-17347-01.dmp
Crash Time : 12/2/2013 10:25:15 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`04a76fb5
Caused By Driver : NETw5s64.sys
Caused By Address : NETw5s64.sys+13fb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120213-17347-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 283,160
Dump File Time : 12/2/2013 12:06:24 PM
==================================================

==================================================
Dump File : 112513-34866-01.dmp
Crash Time : 11/25/2013 4:03:43 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0497a060
Parameter 3 : fffff800`04976518
Parameter 4 : fffffa80`04e45710
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112513-34866-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 834,040
Dump File Time : 11/25/2013 10:22:00 AM
==================================================

[Advertisements]

The majority of your crashes are due to the NETw5s64.sys driver which is the
Intel 5100 wifi.

You need to go HERE and find the newest driver for your system. Download and install, then see if the issue resolves itself.

[rshaffer61]

The majority of your crashes are due to the NETw5s64.sys driver which is the
Intel 5100 wifi.

You need to go HERE and find the newest driver for your system. Download and install, then see if the issue resolves itself.

[firedx11]

Thank you very much for the quick response. I am downloading the drivers now.

[rshaffer61]

Let me know if it resolves it. The other errors may be a result of this driver but we will have to wait and see what happens.

[Adrijana]

Hello I have a similar problem. My computer shuts down every 20-40 minutes since Saturday. I have installed Blue Screen view and this is the report:

==================================================
Dump File : 122413-12589-01.dmp
Crash Time : 24.12.2013. 13:59:03
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x878b0008
Parameter 2 : 0x92e449b0
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista®
Company : Intel Corporation
File Version : 8.15.10.1749
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dcd10
Stack Address 1 : dxgkrnl.sys+8cc26
Stack Address 2 : dxgkrnl.sys+8da45
Stack Address 3 : dxgmms1.sys+692c
Computer Name :
Full Path : C:\Windows\Minidump\122413-12589-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 393.536
Dump File Time : 24.12.2013. 14:00:52
==================================================

==================================================
Dump File : 122413-12105-01.dmp
Crash Time : 24.12.2013. 13:39:47
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x8b4a6510
Parameter 2 : 0x92e2a9b0
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista®
Company : Intel Corporation
File Version : 8.15.10.1749
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dcd10
Stack Address 1 : dxgkrnl.sys+8cc26
Stack Address 2 : dxgkrnl.sys+8da45
Stack Address 3 : dxgmms1.sys+692c
Computer Name :
Full Path : C:\Windows\Minidump\122413-12105-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 405.200
Dump File Time : 24.12.2013. 13:41:44
==================================================

==================================================
Dump File : 122413-12870-01.dmp
Crash Time : 24.12.2013. 12:19:05
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x8814a008
Parameter 2 : 0x928369b0
Parameter 3 : 0x00000000
Parameter 4 : 0x0000000c
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista®
Company : Intel Corporation
File Version : 8.15.10.1749
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dcd10
Stack Address 1 : dxgkrnl.sys+8cc26
Stack Address 2 : dxgkrnl.sys+8da45
Stack Address 3 : dxgmms1.sys+692c
Computer Name :
Full Path : C:\Windows\Minidump\122413-12870-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 1.391.656
Dump File Time : 24.12.2013. 12:20:32
==================================================

Thank you

[rshaffer61]

Adrijana your issue is related to the igdkmd32.sys which is the Intel Graphics Drivers located HERE

[rshaffer61]

Fire Are you still having problems with your issue?
It has been 4 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.

[Adrijana]

Adrijana your issue is related to the igdkmd32.sys which is the Intel Graphics Drivers located HERE

Thank you, that was fast!

Greetings from Croatia and happy hollidays

[rshaffer61]

Adrijana your issue is related to the igdkmd32.sys which is the Intel Graphics Drivers located HERE

Thank you, that was fast!

Greetings from Croatia and happy hollidays

Thank you and a Merry Christmas to you and hopefully a Happy New Years also. If no update available at that site then please check either your system manufacturer site or the motherboard manufacturers site for the update.

[firedx11]

rshaffer61... I apologize. I left town on vacation. Updating the drivers did fix the problem. There hasn't been a BSOD on the laptop since.

Thank you!!

[rshaffer61]

( days and no BSOD's so that is great news. At this point I am happy to say Congratulations. for a successful resolution for your issue.

I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask and if this issue returns please respond in this topic. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible