Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Complete lost of Windows 7-No clues


  • Please log in to reply

#1
Tidas

Tidas

    New Member

  • Member
  • Pip
  • 4 posts
I have a acer aspire 5733z w/ intel processor @ 2.13htz, 500 gb seagate hd, and windows 7 home premium. The windows were loaded and it had been sitting awhile so I had to log into the user profile, when it just lost all control. It would take me to a partial home screen and just spin the circle endlessly. I restarted it many times and it would sometimes not even show anything at all not even the profile icons. I then started it in safe w/ network and could tell that the services were not starting, most were stopped. Trying to find out what had happened, I followed ins. to go to services and check the microsoft box to stay on then disable all to find out , anyway I can't even get it to boot at all to start windows. I do get the startup repair with no results. I think maybe something about populate an empty service or the like because my wife not sure if she did populate it.She on it before i tried to logon! I'am now on hers, SO, please help me! My luck not done with me yet. I thought it no big deal I have a system image to use, NOT, it has left with a different computer. I have tried system restore several times and each time it says it can not complete due to error. A while back I got a new scorpio blue 500 gb hard drive from acer shipped to me. On it says what to do for xp, vista, but all other it is ready to go. I tried to install it to no avail. I must be missing something. If I could get it to work that would be very helpful, but I would continue to repair the first one
  • 0

Advertisements


#2
phillpower2

phillpower2

    Mechanised Mod

  • Global Moderator
  • 24,704 posts
:welcome: Tidas

Can I ask if there is any data on the present HDD that you would like to try and back up, only if there is no important data on the HDD check for a recovery partition on the HDD by doing the following;

1. Power on the computer
2. At the white ACER BIOS screen, hold the Alt key and press the F10 key simultaneously to start Acer eRecovery.
3. Once eRecovery has loaded, click Restore to Factory Default Settings
4. Click OK to continue
5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes).
6. Once eRecovery has run, press OK to reboot unit

Note that all data will be lost during this process and your computer will be brought back to it's original factory state and settings.

Post an update for us when you are ready.
  • 0

#3
Tidas

Tidas

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
I'am very thankful for your time and undoubted expertise in helping me and my seemingly computer demise, but I did as you outlined to do for the newer HHD, that has never even been used whatsoever, and the recovery station will not let me get past a popup statement saying to ensure all files have been removed before starting and that this function will not work if there are any files on the hard disk. I have but one choice to simply press OK only to go back to select restore type page and the loop replays. So discouraging, although, I have not abandon the ship in hopes you may relay the answer to this endless battle to regain my laptop I so honestly enjoy exploring the endless avenues of mystery and answers. Now, as for the original HHD, I very much would like to retrieve many of the files and such if at all possible, although at this point, recovery will be cherished and my back up DVDs will be only used for my laptop. As you read, I let a friend carelessly allow my set to ride along with a computer that wasn't even mine, worse, not even seen. Ultimately, the carelessness is all mine, nobody else. Slap, slap in my face. Well, once again I say Thanks to you and in no way expect more from you, although, any further assistance would be as to pay it forward.
  • 0

#4
phillpower2

phillpower2

    Mechanised Mod

  • Global Moderator
  • 24,704 posts
Hello Tidas

I am rather confused by your reply I`m afraid :confused:

I did as you outlined to do for the newer HHD, that has never even been used whatsoever, and the recovery station will not let me get past a popup statement saying to ensure all files have been removed before starting and that this function will not work if there are any files on the hard disk. I have but one choice to simply press OK only to go back to select restore type page and the loop replays.

You say that the HDD has never been used whatsoever which suggests that you have a replacement HDD in the computer.
The steps that I provided were for the original HDD and this was the reason that I clearly stated the following;

only if there is no important data on the HDD

Please put the original HDD back in the computer and then try backing your data up using Puppy Linux, full guidance below;

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)

===================

1. Save these files to your Desktop/Burn Your Live CD:
  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
    Download BurnCDCC ISO Burning Software

    There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/

  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click Posted Image BurnCDCC
  • Click Browse Posted Image and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start Posted Image
  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK
Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD

    Posted Image

3. Recover Your Data
  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.

    3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop. Posted Image
  • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.
3b. Transfer Files.
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.
For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!



Posted Image
Let us know how you get on.
  • 0

#5
Tidas

Tidas

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Yes, you are correct about the new hhd , which will not load. I don't understand why not. It is a 500 GB scorpion blue WD seta and on it says windows 7 is ready. I get to the Acer recovery and select factory reset only to have say about file removal press OK then it repeats the same. I would very much like to know more on that problem also, but for now I will replace and follow your ins. I do wonder though, I can't get the screens in your outline to come up, though I will follow and instead of lead for sure. And second, will this produce my windows back onto a functioning laptop or am I simply recoup my files, Thank you by the way, from a sunk ship, if you will?
I will begin now, can't sleep over it anyway, crazy, huh?
I will report all back. Thanks again
  • 0

#6
phillpower2

phillpower2

    Mechanised Mod

  • Global Moderator
  • 24,704 posts
Please deal with one thing at a time and initially trying to recover your data on the original HDD, we will wait for an update on this.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP