[anshu_1976]

Hello,

I have a genuine Windows Vista Home Premium installed on my HP laptop (factory installed). I have it for the last 4 years. Never had this issue before. A box has started popping up for the past 2 days. The only new thing I have done on my laptop in the last 2 days is that I started using Outlook.

The pop up box shows the following error:

Error: 0xC004D401
Description: The security processor reported system file mismatch error.

I have run the MS diagnostic tool and here is the report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004d401
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {CAC96C41-B100-4F43-ADD1-19E9FB1909DD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista ™ Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_ldr.101014-0432
TTS Error: M:20140107025228588-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CAC96C41-B100-4F43-ADD1-19E9FB1909DD}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1598341915-1689749113-297714306</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.24</Version><SMBIOSVersion major="2" minor="4"/><Date>20090612000000.000000+000</Date></BIOS><HWID>B8303507018400F8</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>55A39B2AC03BD86</Val><Hash>u+u4uLijTg18svHcztt0SJv6tjM=</Hash><Pid>89388-707-0157384-65834</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: U1BMRwEAAAAAAQAABAAAALP0tgkAAAAAYWECAASAcYnQYfJmJQvPARhy9171jCizkdIEkQaJZ67ExxTSnYW7wTt5lgH2tkPTyy4XWW/UDuMxx/6Fw1ndjefDvX0zCybmDilyQLttVIwBz4eQqsxN83rsDFCniwTIsEGnmR0ReJ9KlWCJouxq6PAIwHwHVMfvNauSbFvmaTCDPKtQZQFIQcDXIAwFGl6D9S/GUDYecePFRKM/leS97bxOVVm9fICZUkfHdDNbo72qUqYYmAlRJO05+WV1r70w2O6Pl99gqTnSYR4j0FashTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAEAAQACAAAABQABAAEAeqhoxTboRPB6f1o9/N3y9JqIPP5k1nDSrFYEwOhyRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
DMAR

ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm
_________________________________________________________________________________

Could you please help me fix this issue?

Thanks so much,

Best Regards

Anshu

Edited by anshu_1976, 07 January 2014 - 11:01 PM.

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Hi Anshu

Two questions:
- Which Antivirus program you have installed?
- Is windows updated with Service Pack 2?

[SleepyDude]

Hi Anshu

Two questions:
- Which Antivirus program you have installed?
- Is windows updated with Service Pack 2?

[anshu_1976]

Hi Anshu

Two questions:
- Which Antivirus program you have installed?
- Is windows updated with Service Pack 2?

- I have got Symantec Endpoint Protection on my laptop. I installed it almost a month back.
- My windows is not updated with SP2.

The only new thing I have done in the last couple of days is that I started using Outlook Email. And the very next day I started seeing this pop up box. Not speculating if the two are related, just stating the facts and the observations.

Thanks,
Anshu

[SleepyDude]

- I have got Symantec Endpoint Protection on my laptop. I installed it almost a month back.
- My windows is not updated with SP2.

And the update part is most likely the problem, Uninstall Symantec Endpoint Protection and see if the problem is gone.
You need to update your Windows by installing the Service Pack 2 then you can reinstall Symantec, it's a problem that is affecting more and more Antivirus Software running on outdated Operating System.

I got a similar problem with Bitdefender on a machine only with Vista SP1, the program installed fine and on next day after an update the system start complaining about the license...

Edited by SleepyDude, 08 January 2014 - 10:15 AM.

[anshu_1976]

- I have got Symantec Endpoint Protection on my laptop. I installed it almost a month back.
- My windows is not updated with SP2.

And the update part is most likely the problem, Uninstall Symantec Endpoint Protection and see if the problem is gone.
You need to update your Windows by installing the Service Pack 2 then you can reinstall Symantec, it's a problem that is affecting more and more Antivirus Software running on outdated Operating System.

I got a similar problem with Bitdefender on a machine only with Vista SP1, the program installed fine and on next day after an update the system start complaining about the license...

Thank you for the suggestion. I will do exactly as you said. I am still confused though why the issue has surfaced after almost a month of installing SEP. I will post as soon I am done with SP2 update. I am locked out of the update center through my laptop.

Edited by anshu_1976, 08 January 2014 - 10:39 PM.