[nimchimpsky82]

Hi all

Recently I've been having many problems with blue screens, and also my pc failing to boot altogether. The latter issue I've managed to solve (more or less, and fingers very much crossed!) by uninstalling a programme called Rapport (see one of the entries below). Today, however, I got another blue screen , and I was wondering whether anyone here might know how maybe I could prevent this from happening in future. Details of the last ten blue screens are given below (running Vista Home Premium SP2). I've attached them as well, with easier to read columns  BlueScreenView.txt   4.67KB   203 downloads.

Some of the blue screens (including today's) seem to be related to a file called ntkrnlpa.exe. This has been discussed elsewhere, although mainly for Windows 7. Anyway, it seems to my extremely untrained eye that this file is not the only problem...

Mini011114-01.dmp 11/01/2014 12:50:45 DRIVER_CORRUPTED_EXPOOL 0x000000c5 0x10000000 0x00000002 0x00000001 0x8554082a ntkrnlpa.exe ntkrnlpa.exe+4dfd9 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18484 (vistasp2_gdr.110617-0336) 32-bit ntkrnlpa.exe+4dfd9 ntkrnlpa.exe+ee82a ntkrnlpa.exe+ed858 ntkrnlpa.exe+1f6771 C:\Windows\Minidump\Mini011114-01.dmp 4 15 6002 143,744 11/01/2014 12:53:10

Mini102013-01.dmp 20/10/2013 17:30:57 DRIVER_CORRUPTED_EXPOOL 0x000000c5 0x008ce0f9 0x00000002 0x00000000 0 x854fe770 css-dvp.sys css-dvp.sys+c6005 Dynamic Virus Protection CSAV Authentium, Inc. 4.94.107.403 32-bit ntkrnlpa.exe+4dfd9 ntkrnlpa.exe+ee770 ntkrnlpa.exe+ed858 ntkrnlpa.exe+16bd49 C:\Windows\Minidump\Mini102013-01.dmp 4 15 6002 143,744 20/10/2013 17:32:57

Mini101913-01.dmp 19/10/2013 09:13:23 DRIVER_CORRUPTED_EXPOOL 0x000000c5 0x0f000000 0x00000002 0x00000001 0x8552e7d5 ntkrnlpa.exe ntkrnlpa.exe+4dfd9 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18484 (vistasp2_gdr.110617-0336) 32-bit ntkrnlpa.exe+4dfd9 ntkrnlpa.exe+ee7d5 ntkrnlpa.exe+ed858 ntkrnlpa.exe+b32dd C:\Windows\Minidump\Mini101913-01.dmp 4 15 6002 143,744 19/10/2013 09:15:10

Mini101813-02.dmp 18/10/2013 17:35:41 DRIVER_CORRUPTED_EXPOOL 0x000000c5 0x00e57268 0x00000002 0x00000001 0x8553b7d5 Ntfs.sys Ntfs.sys+18dd8 NT File System Driver Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16386 (vista_rtm.061101-2205) 32-bit ntkrnlpa.exe+4dfd9 ntkrnlpa.exe+ee7d5 ntkrnlpa.exe+ed858 ntkrnlpa.exe+23e6cb C:\Windows\Minidump\Mini101813-02.dmp 4 15 6002 143,744 18/10/2013 17:38:03

Mini101813-01.dmp 18/10/2013 17:33:08 DRIVER_CORRUPTED_EXPOOL 0x000000c5 0x20000000 0x00000002 0x00000001 0x855037d5 Ntfs.sys Ntfs.sys+18dd8 NT File System Driver Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16386 (vista_rtm.061101-2205) 32-bit ntkrnlpa.exe+4dfd9 ntkrnlpa.exe+ee7d5 ntkrnlpa.exe+ed858 ntkrnlpa.exe+b2626 C:\Windows\Minidump\Mini101813-01.dmp 4 15 6002 143,744 18/10/2013 17:35:30

Mini092613-01.dmp 26/09/2013 00:57:14 DRIVER_CORRUPTED_EXPOOL 0x000000c5 0x74007300 0x00000002 0x00000001 0x8550c82a RapportCerberus32_56758.sys RapportCerberus32_56758.sys+3f000 32-bit ntkrnlpa.exe+4dfd9 ntkrnlpa.exe+ee82a ntkrnlpa.exe+ed858 RapportCerberus32_56758.sys+42b12 C:\Windows\Minidump\Mini092613-01.dmp 4 15 6002 143,744 26/09/2013 00:59:04

Mini082413-01.dmp 24/08/2013 09:08:03 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x854eb90d 0x985630a4 0x00000000 fltmgr.sys fltmgr.sys+9385 Microsoft Filesystem Filter Manager Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16386 (vista_rtm.061101-2205) 32-bit ntkrnlpa.exe+b490d fltmgr.sys+9385 fltmgr.sys+7f78 fltmgr.sys+1d8b5 C:\Windows\Minidump\Mini082413-01.dmp 4 15 6002 143,744 24/08/2013 09:10:16

Mini081913-01.dmp 19/08/2013 02:28:50 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0xa08e4370 0xc241dae0 0x00000000 win32k.sys win32k.sys+94370 Multi-User Win32 Driver Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16386 (vista_rtm.061101-2205) 32-bit win32k.sys+94370 win32k.sys+127ac2 win32k.sys+e9d7f win32k.sys+e9f00 C:\Windows\Minidump\Mini081913-01.dmp 4 15 6002 143,792 19/08/2013 02:30:52

Mini071513-01.dmp 15/07/2013 18:22:23 DRIVER_CORRUPTED_EXPOOL 0x000000c5 0x30003000 0x00000002 0x00000001 0x8553b82a ntkrnlpa.exe ntkrnlpa.exe+4dfd9 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18484 (vistasp2_gdr.110617-0336) 32-bit ntkrnlpa.exe+4dfd9 ntkrnlpa.exe+ee82a ntkrnlpa.exe+ed858 RapportCerberus32_50414.sys+38482 C:\Windows\Minidump\Mini071513-01.dmp 4 15 6002 143,744 15/07/2013 18:24:37

Mini070913-01.dmp 09/07/2013 17:57:37 DRIVER_CORRUPTED_EXPOOL 0x000000c5 0x008cd244 0x00000002 0x00000000 0x85503770 ntkrnlpa.exe ntkrnlpa.exe+4dfd9 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18484 (vistasp2_gdr.110617-0336) 32-bit ntkrnlpa.exe+4dfd9 ntkrnlpa.exe+ee770 ntkrnlpa.exe+ed858 ntkrnlpa.exe+23e6cb C:\Windows\Minidump\Mini070913-01.dmp 4 15 6002 143,744 09/07/2013 17:59:46

Thanks very much in advance for any advice!

EDIT: actual minidump files now uploaded here: My link

Edited by nimchimpsky82, 11 January 2014 - 11:10 AM.

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Hi nimchimpsky82


BSOD problems can be hard to diagnose/fix and a lengthy process, sometimes if there is a hardware problem only installing a fresh windows or doing a factory restore can confirm the diagnostic.

Let's start by checking some things...

First I would like you to uninstall your current Antivirus software and install Microsoft Security Essentials, I want to make sure the problem isn't generated by your actual AV.

» Run a disk check

• open the Command Prompt as Administrator (Tutorial)
• type the command:
  

  chkdsk /r /x C:

  Note: When it ask if you want to checked the volume next time the system restarts answer Yes
• restart the computer

Next,

• download ListChkdskResult
• execute the file and accept all the windows prompts to authorize the program to run
• Notepad will open with a report showing the chkdsk result
• copy & paste the log to your reply

» Check Windows System files integrity

• open the Command Prompt as Administrator (Tutorial)
• type the following command and press Enter:
  

  sfc /scannow
  

  Note: This may take some time to finish.
  
  if it doesn't say "No integrity violations found" them do this:
• In the command prompt window, type or Copy & Paste the following:
  

  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

• Close the command prompt.
• Attach to your post the sfcdetails.txt file that was just placed on your Desktop
• You can safely delete the sfcdetails.txt file afterwards if you like

» Minitoolbox Log
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices (Only Problems)
• List Users, Partitions and Memory size
• List Minidump Files
• List Restore Points

Click on Go.


Post the resulting log in your next reply.


» Farbar Service Scanner (FSS) log
And let's check some windows critical services...
Download Farbar Service Scanner

• Run FSS
• Check all the options
• click Scan

Post the generated log in your reply.

[SleepyDude]

Hi nimchimpsky82


BSOD problems can be hard to diagnose/fix and a lengthy process, sometimes if there is a hardware problem only installing a fresh windows or doing a factory restore can confirm the diagnostic.

Let's start by checking some things...

First I would like you to uninstall your current Antivirus software and install Microsoft Security Essentials, I want to make sure the problem isn't generated by your actual AV.

» Run a disk check

• open the Command Prompt as Administrator (Tutorial)
• type the command:
  

  chkdsk /r /x C:

  Note: When it ask if you want to checked the volume next time the system restarts answer Yes
• restart the computer

Next,

• download ListChkdskResult
• execute the file and accept all the windows prompts to authorize the program to run
• Notepad will open with a report showing the chkdsk result
• copy & paste the log to your reply

» Check Windows System files integrity

• open the Command Prompt as Administrator (Tutorial)
• type the following command and press Enter:
  

  sfc /scannow
  

  Note: This may take some time to finish.
  
  if it doesn't say "No integrity violations found" them do this:
• In the command prompt window, type or Copy & Paste the following:
  

  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

• Close the command prompt.
• Attach to your post the sfcdetails.txt file that was just placed on your Desktop
• You can safely delete the sfcdetails.txt file afterwards if you like

» Minitoolbox Log
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices (Only Problems)
• List Users, Partitions and Memory size
• List Minidump Files
• List Restore Points

Click on Go.


Post the resulting log in your next reply.


» Farbar Service Scanner (FSS) log
And let's check some windows critical services...
Download Farbar Service Scanner

• Run FSS
• Check all the options
• click Scan

Post the generated log in your reply.