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Windows 7


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#1
Harley Babie

Harley Babie

    Member

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Windows 7. I'm having an issue with computer won't let me go on my bank account message I needed to download java. went to download java said complete, restarted computer no java there. Please help me figure out what the issue is. It's irrigating. Thanks.
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#2
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,974 posts
Hi Harley,

Lets start with some help check first...

» Check Windows System files integrity
  • open the Command Prompt as Administrator (Tutorial)
  • type the following command and press Enter:
    sfc /scannow
    
    Note: This may take some time to finish.

    if it doesn't say "No integrity violations found" them do this:
  • In the command prompt window, type or Copy & Paste the following:
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
  • Close the command prompt.
  • Attach to your post the sfcdetails.txt file that was just placed on your Desktop
  • You can safely delete the sfcdetails.txt file afterwards if you like

» Minitoolbox log
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
  • List Users, Partitions and Memory size
Click on Go.

Post the resulting log in your next reply.


» Farbar Service Scanner (FSS) log
Let's check some windows critical services...
Download Farbar Service Scanner and save the file to the Desktop.
  • Run FSS
  • Check all the options
  • click Scan
Post the generated log in your reply.

Please tell me which browser do you use?
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